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BEST WESTERN Watertown Fort Drum

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654 Reviews from our TripAdvisor Community

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Showing 646: English reviews
Elmira, New York
Reviewed yesterday NEWvia mobile

This is a really nice hotel. It's very big and the building is older but the room were really nice. It was very clean and afordable. Breakfast was outstanding Saturday morning. Nice hot food and coffee. Check in was easy and quick. There are many options for food down on the main street. I would defiently stay here again.

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Helpful?
Thank happyfamilytraveling
Potsdam, New York
Reviewed 2 days ago NEW

The wort part about this stay was the part we actually wanted to do. Be able to have a few drinks without having to go anywhere. The hotel service at this bar is absolutely horrible. We went once and sat at the bar and the bartender avoided us completely,she didn't even offer us a drink even putting money down on...

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Helpful?
Thank billtY4478VD
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

The Savory Downtown Restaurant is a Family owned and operated local Restaurant that is a favorite to both Locals and Hotel guests. I will be sure to share your comments with the owners, they are very hands on and are very customer service oriented. I am sure that they in no way meant for this to have been your experience...

Watertown, New York
Reviewed 5 days ago NEW

The pool was closed even though it said it was open, restaraunt was closed, they had for some reason canceled the Wi-Fi for the MONTH and didn't put it on their website, the staff was not only rude to me and my kids, but also to every other guest that we saw them talking to!

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Helpful?
Thank heathermP1488QI
New York
Reviewed 1 week ago

We spent one night here. I booked through booking.com for $78 and breakfast was included. Great price. Rooms were clean and spacious. Breakfast was better than most hotels that include it. They have a bar and restaurant that are very convenient. Free parking.

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Helpful?
Thank luv2travel076
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

I am proud of the Housekeeping Attendants here at the BW, they pride themselves on keeping the BW clean and inviting. Breakfast is by far the most important meal of the day and we here at BW want to make sure your breakfast experience gives you a variety of choices that are sure to please any palate. We look forward...

Verona, Canada
Reviewed 1 week ago

Front foyer was decorated as well as the lower hall and breakfast area there are beautiful Christmas Trees and swags. It was nice to eat dinner without the loud music in Savoy. there were a lot of hotel guest in the restaurant on Monday.

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Helpful?
Thank donlin2015
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank You so much for the awesome review, we are located in the Historic section of Downtown Watertown and this is a amazing time of the year. We hop you were able to look at the Public Square and see the wonderful display of Christmas Lights and trees they have set up there as well. We look forward to this...

Ottawa, Canada
Reviewed 2 weeks ago via mobile

Stayed two nights for black Friday shopping and will most likely do it again. Front desk staff were exceptional. Rooms were fine and clean. Shower a little weak on water pressure. First time staying downtown and I think that I will try and do it more often in small towns like this one. Like the feeling of the historic buildings.

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Helpful?
Thank swip
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you so much for the recent review here on TripAdvisor, we are located in the Historic section of Watertown and the buildings are beautiful. We are striving to make this location the go to place in Watertown, we appreciate that you have said such nice things about us, it will help us spread the word.

Peterborough, Canada
Reviewed 2 weeks ago

This place is a gem. Staff are helpful, rooms are nice furniture is up to date, they have a good selection of free DVD movies, lots of parking, restaurant has fabulous wings! And the nightclub regularly has live music. Great place filled with a lot of 20-30 something's on the night I was there

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Helpful?
Thank PawDuck
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We are a Great Hotel, thank you for that heading. We are a little off from the highway but worth the 3 miles. We are here to please our guests and we look forward to building the business to be the place to stay while visiting Watertown.

Greenville, United States
Reviewed 2 weeks ago

Heating didn't work properly nor did the mini fridge. Wireless internet was pathetic. Vending machines weren't stocked well and very overpriced. Carpet was dirty and furniture outdated. The pool was moldy and cold. No hot tub. Requested another room since my reservation was to a room with a huge stain on the floor and smelled like a wet dog and...

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Helpful?
Thank roderickj770
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Dear Guest, my apologies that we did not live up to your expectations as a Hotel. Your comments are very serious and we take them to heart, please know that we would love to speak with you to discuss your stay further. Please contact myself so that we are able to come to a understanding.

Ottawa, Canada
Reviewed 2 weeks ago

What a great hotel. Staff as always are very helpful and friendly. The accommodation is wonderful. Large space typed room which was exceptionally clean. This hotel offers free internet (that actually works), large screen television, exercise room and pool, and lastly a restaurant on site.

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Helpful?
Thank marilyn f
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

What a wonderful review, we appreciate the positive and appreciative comments. We do pride ourselves on the free wifi that is the best in the area, also our housekeeping staff does a great job in the rooms and we are proud of them. We are a older Hotel but full of amenities, great staff and clean rooms. Thank You

Kingston, Canada
Reviewed 3 weeks ago

Pleased with the location, the lounge meals and specials and the heated pool. The staff were very pleasant and informative at check-in. Our room was very quiet, clean and offered a generous flat screen tv.

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Helpful?
Thank sheilahowekingston
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay, from the sounds of your review you seemed to really enjoy your stay. I see you only chose to score us one out of 5 which is the worst score we could get. Please contact myself so I can inquire on what might have happened. I would greatly appreciate that. Thank You

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington St, Watertown, NY 13601-3734 (Formerly BEST WESTERN Carriage House Inn)
Region: United States > New York > Watertown
Price Range: $86 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#6 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Watertown Fort Drum staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN Watertown Fort Drum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room on the parking lot side are quiter”
 of 5 bubbles Beckys3624, 1 Nov 2016 | Read review
“Our room was not far from the front desk -- a bit noisy late afternoon, but really quietened down in the evening.”
 of 5 bubbles nerlovestravel, 10 Oct 2016 | Read review
“We stayed in Room 210, which happened to be above an entrance - very loud slamming door.”
 of 5 bubbles sargou33, 26 Sep 2016 | Read review
“Stay away from elevators”
 of 5 bubbles dba_gal, 26 Sep 2016 | Read review
“Unload at the front door. Carts are way past the front desk. Back lot unloading is a pain.”
 of 5 bubbles LorneM107, 24 Sep 2016 | Read review
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