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BEST WESTERN Watertown Fort Drum

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701 Reviews from our TripAdvisor Community

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Showing 691: English reviews
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Watertown
Reviewed yesterday NEW

Overall great hotel to stay at and confidently located. Loved the amenities and the breakfast was good too. Lots of nice staff and accommodating. Room was nice and clean. Bathroom clean. Will come again!

Review collected in partnership with Best Western
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Helpful?
Thank Angela B
Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 19 February 2017 via mobile

Consistency is important and we have found every time we stay here that it has been a pleasant stay. Sure there is noise and issues of others but come on they can't control the other guests lack of respect for others. Great value and clean rooms make the trip worth booking here! If you plan on being in the area...

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Helpful?
Thank theJeepDAD
About Hotel's Favourite Review
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Still Happy with your stay, we are thrilled that you keep coming back and joining us. We look forward to many more visits.

Port Perry, Canada
Reviewed 3 days ago NEW

Was here for one night and the front desk staff were fantastic! Very friendly and helpful. On the day we were leaving I needed a map printing and the lady behind the counter was able to print it off for me. The room was clean and bed was comfortable. Also comes with fridge and a microwave. They offer a free...

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Helpful?
Thank Lisa110610
Reviewed 5 days ago NEWvia mobile

This is the second time that we have stayed at the Best Western.The rooms are a very nice size and comfortable. Very clean.We booked two rooms this trip.My son was married right across the street at City Hall.They had a beautiful suite .We took a regular room.We had a dinner at the restaurant connected to the hotel.Great food and service.Breakfast...

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Helpful?
Thank Jeff B
Saint Georges, Canada
Reviewed 5 days ago NEW

Last hotel stay before reaching home in Quebec. We stayed here every year for the last three or four year. Service is very good and hotel has a huge free parking which makes it easier for us. Rooms, however will soon need updating. Nice place to stay.

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Thank 846Bruno
Peterborough, Canada
Reviewed 5 days ago NEW

Friendly check-in, efficient, lovely & clean, great beds, more than enough to eat for breakfast, coffee & cookies in lobby. Makes you feel like they are happy you chose to stay with & encourage you to return. Hi

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Helpful?
Thank Ruthie M
ottawa, Canada
Reviewed 6 days ago NEW

This hotel is going down hill! They used to offer canadian cash at par. then they took that away. jacked up prices and to add icing to the cake, on Easter Sunday, they did not serve anything special for breakfest. they used to have waffles, no longer on weekend! Not even for Easter Sunday. Shame on you!

Review collected in partnership with Best Western
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Helpful?
Thank J6131OAritad
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We are disappointed that you feel the way you do about the canadian monies, but weare pleased to offer our Canadian Travelers our CPR rate, which I know you have been pleased with in the past, I am sorry that this time you were not, can I ask what changed since January and the fact that you have stayed here...

Burlington, Canada
Reviewed 1 week ago via mobile

Located in the downtown near the historic public square. Ample free parking in the back. Room with king bed has plenty of room. Bathroom had new shower head nice hot water. Close easy walk to the downtown and historic buildings. Fresh baked chocolate chip cookies in the lobby upon arrival

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Helpful?
Thank JER154984
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We love to please especially with Fresh Chocolate Chip cookies during the weekdays, we hope to see you again.

Fort Dodge, Iowa
Reviewed 1 week ago

Modernized, older property (spacious rooms, concrete floors, quiet walls) which is always better than the new, small, wooden structures. Hotel is within block of Watertown center. Neighboring properties are the elegant mansions of a by-gone era. Waterfall showers and comfortable bed.

Review collected in partnership with Best Western
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Helpful?
Thank Daryll B
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Downtown Gem, we love this label, I think we will use it as a tag line, Thank you very much. We appreciate your nice comments and look forward to seeing you again.

Massena, United States
Reviewed 1 week ago

Every time we stay, there is something wrong. No hot water, no towels, room not cleaned, no adjoining door, clogged bathtub, etc. Never all at once. But we stay here once or twice a year and each year something is wrong. Staff is always very friendly. The only reason we continue to stay is the convenience of being across the...

Review collected in partnership with Best Western
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Helpful?
Thank melissamF8845EP
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Dear Melissa, I am glad that we were able to email each other already in regards to your issues. Thank You

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington St, Watertown, NY 13601-3734 (Formerly BEST WESTERN Carriage House Inn)
Region: United States > New York > Watertown
Price Range: $98 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#6 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Watertown Fort Drum staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use elevator to eliminate stairs checking in”
0ruthiem, 18 Apr 2017 | Read review
“Eat here you will be happy”
RandyZim, 18 Feb 2017 | Read review
“We stayed on the third floor which is the top floor and appears to be much quieter than the lower floors.”
CDR102EN, 4 Jan 2017 | Read review
“always list your preferences, ask staff to ensure that you get what you asked for”
agnesw217, 12 Dec 2016 | Read review
“room on the parking lot side are quiter”
Beckys3624, 1 Nov 2016 | Read review
5 of 5