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Holiday Inn Waterloo-Seneca Falls

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352 Reviews from our TripAdvisor Community

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Showing 345: English reviews
Watertown, New York
Reviewed 28 July 2013

We went on an impromptu overnight to the area to do some hiking in the area... Staff was courteous and helpful over the phone, and equally as courteous when we arrived. The hotel appears to be in really nice condition, and the room was clean and pretty spacious. The restaurant on site was really quite good, and the prices were...

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Helpful?
Thank Amanda S
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our friendly staff and on-site restaurant exceeded your expectations. I will share your review with all of our staff; they pride themselves in having happy guests and will be pleased to receive such great comments! We appreciate that you will again use our hotel when your travels bring you...

Ontario
Reviewed 26 July 2013

I just wanted to say that the staff at the hotel were the friendliest I have ever experienced. They were polite, and acknowledged that you were waiting and apologized because you had to wait while they were serving others on the phone etc. The restaurant staff were cheerful and very helpful with menu choice suggestions. The only thing that I...

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Helpful?
Thank GreattripOntario
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our staff to be cheerful, helpful and polite. I am glad to hear that the damp smell was resolved during your stay and that you enjoyed our added amenities in the guestrooms. Thank you for choosing our Holiday Inn for your recent visit to the Finger Lakes...

Keswick, Ontario, Canada
Reviewed 24 July 2013

The staff at this hotel were amazingly friendly. We traveled with a group of family including my niece and nephew. The staff went above and beyond to talk with them every morning at breakfast and make sure they were having fun too. The breakfast buffet is included in the room price and had a wide variety. On sundays they have...

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Helpful?
Thank Sherry L
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that our hospitality made your stay great. The Holiday Inn slogan of “Great hotels guests love” is something that we strive to achieve everyday and we are proud that you loved your experience at the Holiday Inn Waterloo-Seneca Falls! We hope that if your travels bring you back to the...

Reviewed 19 July 2013

Stopover hotel for us while visiting NY state and en-route to Niagara Falls. Great facilities, good room, good range of choices , nice light room, close by parking. We would like to commend the manager at this hotel for being so helpful. Without him our trip to Canada might not have been so smooth. Good buffet breakfast, gym, jacuzzi and...

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Helpful?
Thank FionaHolidays13
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our amenities, staff and restaurant exceeded your expectations. It is nice to hear that we helped make the rest of your trip run smoothly, it is nice to receive such great comments! When your travels bring you back to the Finger Lakes area we hope that you will again...

Outaouais
Reviewed 19 July 2013

Thank you Alex Cochrane for your good service - we felt welcomed and it shows that you want to please the client . . . We were in room 166 - July 16th and we enjoyed our stay. The beds were comfy, the ac worked well and our corner was quiet. We will recommend your hotel and the outdoor pool...

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Helpful?
Thank anikchantal
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our Holiday Inn during your travels and Alex made you feel welcome and our staff were smiling and courteous. I am proud of the staff and will make sure to share your comments with them! We hope that your travels bring you back to the Finger Lakes...

Edmonton, Canada
Reviewed 9 July 2013

Positives: There are tennis courts, a pool, gym and a sauna. Great for dogs, big field for your dog to run in. Negatives: This hotel was really busy with lots of families when we were there. The outside of the hotel seemed a little older. Suggestion: If you don`t have a dog or any children, you may wish to consider...

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1Thank Keyboardlemon
Linda K, Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to share your experience at the Holiday Inn Waterloo, NY. We are pleased that you enjoyed the Tennis Court, Outdoor Pool, Gym, Whirlpool/Sauna area and spacious pet friendly property that our hotel offers. Our hotel is the perfect getaway for families and pet lovers! We appreciate you choosing our Holiday Inn for your family...

Rensselaer Falls, New York
Reviewed 18 June 2013

From our arrival to our departure, I can say we had an exceptional stay at this hotel. Extremely clean, non-smoking and no smoke smell. Our king size bed was extremely comfy as well as the pillows! I'm picky with my pillows and they were outstanding. I slept like a baby. No noise whatsoever from the other rooms. Dinner was DELICIOUS!...

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Helpful?
Thank birdluver79
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our amenities, staff and restaurant exceeded your expectations. I will share your review with all of our staff; they pride themselves in having happy guests and will be pleased to receive such wonderful compliments! It is nice to hear that you plan to stay with us when you return...

Plattsburgh, New York
Reviewed 17 June 2013

My husband and I stayed here for two nights as we did some wine tasting around the Finger Lakes. We looked at many options for places to stay, and this was the best we found for a decent rate as we weren't looking for anything too fancy. Staff was friendly up on check-in, and our room was adequate with fridge...

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Helpful?
1Thank Laura K
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! I am happy to hear that we were able to accommodate your needs and you found our Holiday Inn to be comfortable and friendly. We really appreciate you taking the time to share your experience on TripAdvisor and we are glad to hear that you will again choose our Holiday Inn if your travels...

Chatham-Kent, Ontario
Reviewed 3 June 2013

We stayed at this hotel this past weekend with our basketball team. The hotel is in much need of an overall update and a good cleaning. I am not sure why the few hotels in this area are so overpriced. The newer Hampton Inn across the street was $50 more per night. All the hotels are within sight and smell...

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Thank Milkdud
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and thank you for the TripAdvisor posting regarding your experience during your recent stay, we appreciate your feedback. Thank you for letting us know that the breakfast and dinner were very good and our chef and staff were accommodating and helpful. We are also...

Jefferson, New Hampshire, United States
Reviewed 3 June 2013

We stayed on 26 May 2013 and liked it so much that we stayed again on our return trip on 2 June 2013. We liked everything and especially the staff including the check in, dining room and house keeping staff. They were all smiling and cheerful even though they were busy. Our room was clean, quiet and comfortable. The location...

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Helpful?
Thank DaveG994
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our friendly staff and on-site restaurant exceeded your expectations. I will share your review with all of our staff; they pride themselves in having happy guests and will be pleased to receive such great comments! We appreciate that you will again use our hotel when your travels bring you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: $118 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
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Cicero, New York

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Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the AAA rate”
 of 5 bubbles KathleenM309, 11 Nov 2016 | Read review
“2nd floor is quieter, but no elevator”
 of 5 bubbles fhall1, 18 Oct 2016 | Read review
“Shop around. You can usually get a better rate directly from the Holiday Inn web site.”
 of 5 bubbles mr538, 13 Oct 2016 | Read review
“Ask for an east-facing room in the summer to avoid the heat from the setting sun.”
 of 5 bubbles onditquoi, 15 Sep 2016 | Read review
“Rooms on the back of the building would be preferred if their are conference going on”
 of 5 bubbles frankw962, 27 Oct 2015 | Read review
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