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Holiday Inn Waterloo-Seneca Falls

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Holiday Inn Waterloo-Seneca Falls
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356 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Waterloo-Seneca Falls
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Showing 349: English reviews
Calgary, Canada
Reviewed 23 October 2016

Comfortable, clean, up to date rooms, all bathroom fixtures worked as expected...hotel was quit empty & as a result hot water took a while in the morning...room staff did a good job every day of our 6 day stay...

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Helpful?
Thank Emax0442
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I am very sorry about the hot water taking a while for you in the morning, we will definitely take a look into it. I will also pass...

Rome, NY
Reviewed 18 October 2016

This is an updated review to one I submitted last year about this time. Most of the specifics will be in regards to Room 284 - a second floor King Suite (no balcony) that we upgraded to at our cost. The hotel itself is in a tough spot. The location is great for a jumping off point to do the...

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Helpful?
Thank fhall1
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY. Also, thank you for the TripAdvisor posting regarding your experience during your recent stay. I greatly appreciate you taking the time to bring these short comings to our attention and apologize for any inconvenience that you may have experienced. It is our goal to...

Rochelle Park, NJ
Reviewed 15 October 2016

This is not a five star hotel by any means but it was very clean, the staff was very hospitable and our room was comfortable. The hotel has a nice restaurant and a lounge with pool table and several big screen TV's. We had a refrigerator and microwave in our room and Keurig coffee maker. There is also 24 hour...

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Helpful?
Thank Michele D
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear Michele D, Thank you for taking the time to write us a review regarding your recent stay. We are so pleased to know you enjoyed the amenities within our hotel. We try to always strive to exceed our guest expectations. I will be sure to pass along the wonderful comments regarding our staff here at the Holiday Inn in...

Ohio
Reviewed 14 October 2016

Stayed for four nights. Very comfortable surroundings. Extremely clean; liked the addition of the Keurig coffeemaker. Friendly staff. For an older hotel, it has been kept up very well. Very enjoyable visit.

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Helpful?
Thank M R
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Gina Phamisith Front Office Manager

Cypress, Texas
Reviewed 22 September 2016 via mobile

Stopped for a night. Large enough place. Good location. But the place needs to be renovated. Dark room. Dark carpet through out building. Shower head leaked, no pressure also. King bed too firm. Pillows went flat after fluffing throughout the night.

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Helpful?
Thank CindySG429
IHGService, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear CindySG429, Thank you for staying with us recently and for taking the time to write a review of our hotel. It is regrettable that some of our room amenities did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Let me assure you that we want nothing more than to ensure your...

Ottawa, Canada
Reviewed 16 September 2016

With another couple we checked in on a very hot afternoon after wine and beer tours in the Finger Lakes area. Close to big box stores. Our room was upstairs facing west across the swimming pool with the afternoon sun blazing in the windows. The AC was working hard to cool the room, but never succeeded. However, the bed was...

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Helpful?
Thank onditquoi
Reviewed 6 September 2016

Staff very friendly at check in. My 9 year old son LOVED the heated outdoor pool. One of the better ones I have seen at this class of hotel. The beds and pillows were nice too. Staff at restaurant were very friendly, but was a bit slow at Breakfast when it was a little busier. Overall, a place I would...

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Helpful?
Thank Dave T
Ossining, New York
Reviewed 5 September 2016 via mobile

The rooms are clean. The pool is ok. The jacuzzi was being renovated so did not get to use it. The breakfast was ok, not included. There is a dump nearby that was built after the hotel that makes the hotel smell at times outside. It does not smell inside. Staff was very nice, centrally located between Seneca and Cayuga...

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Helpful?
Thank clover1991
holidayWaterloo, Front Office Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for taking the time to write a review! We are glad that your room was up to par for you-and that you were able to enjoy the pool! We're sorry about the hot tub being out of commission! But, once we are back up and running, it will be with a brand new and improved one! Thank you...

Chicago, Illinois
Reviewed 31 August 2016

Hotel needs updating. Room was OK but sheets seemed thin and worn out. Was there for wedding in area. Saw there was a Hampton Inn across street and you may want to check that out instead. Worse part was breakfast. Had coupon for free breakfast but all three days, the service (although waiter/waitress were nice) was extremely slow. On last...

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Helpful?
1Thank bfg1231
IHGService, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear bfg1231, Thank you for leaving feedback about your experience with us. We apologize that this visit did not turn out to be as satisfactory as it can be due to the issues you experienced during breakfast and condition of the room being below par. Please know that these points that you have raised will be addressed with the appropriate...

Forest Hills, New York
Reviewed 28 August 2016

The staff is very friendly. The room was comfortable with a good bed. Free wi-fi with a good signal. A very large parking lot. Close to a Walmart in case you forgot anything. We were not thrilled with the restaurant but otherwise liked this hotel and would return.

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Thank Gingerbreadjoe

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Region: United States > New York > Finger Lakes > Waterloo
Price Range: $120 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Waterloo-Seneca Falls staff and other travellers.
1 question
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Cicero, New York

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Questions? Get answers from Holiday Inn Waterloo-Seneca Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Need first floor if you have mobility issues.”
 of 5 bubbles hobbittravel, 16 Dec 2016 | Read review
“get the AAA rate”
 of 5 bubbles KathleenM309, 11 Nov 2016 | Read review
“2nd floor is quieter, but no elevator”
 of 5 bubbles fhall1, 18 Oct 2016 | Read review
“Shop around. You can usually get a better rate directly from the Holiday Inn web site.”
 of 5 bubbles mr538, 13 Oct 2016 | Read review
“Ask for an east-facing room in the summer to avoid the heat from the setting sun.”
 of 5 bubbles onditquoi, 15 Sep 2016 | Read review
5 of 5