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The Tower at Turning Stone Resort

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503 Reviews from our TripAdvisor Community

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There are newer reviews for The Tower at Turning Stone Resort
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Showing 502: English reviews
Hingham, Massachusetts
Reviewed 4 May 2014

I attended a recent conference at The turning Stone Resort. I checked in with no issues. The lobby area was nice, clean, rug and tile with fountains. I stayed on the ninth floor in a corner room. The room was clean, a nice bathroom and the daily maid service was fine. I was attending classes most of the 4 days...

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Thank Rick M
Webster, New York
Reviewed 4 May 2014

The room was clean and adequate for a decent price. Overall I would say my stay was slightly above average and the convenience of being so close to the casino was nice. laskdjfasdlkjfl;aksdfjaklsdjflasdkfj

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Thank Robert B
Newport, RI
Reviewed 1 May 2014

Let's just start by saying that there were stains on the couch. The pillows were terrible and the mattresses too firm for my taste. The walls are extremely thin. You can hear full on conversations from the next room even if the people are talking at regular volume. The worst part of the experience was the 7am wake-up call from...

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Thank WeekendGetawayJunkie
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay. Feedback such as yours is very important to us. We are sorry to hear that there were some issues with your room and extremely disappointed about your encounter with the cleaning staff. We agree that neither are acceptable standards. Our Executive Housekeeper, Bryan Garvey, would appreciate an opportunity...

Blossvale, New York
Reviewed 25 April 2014

first off my room was not exactly clean and the bed had looked like somone just threw it together i was not impressed at all. with the prices of the rooms id expect alot more then that and better service. the gaming and food service was good though but still does not make up for the un pleasant room.

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Helpful?
Thank StevenB103185
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay at the Tower at Turning Stone. We apologize for the condition of your room upon your arrival. That is not typical of our standards and we certainly share in your disappointment. Feedback such as yours is very important to us. Our Executive Housekeeper, Bryan Garvey, would appreciate an...

Daytona Beach, Florida
Reviewed 25 April 2014

Went to Valet to park, no bellmen around. Needed to tell valet that you needed help. Seems odd that the bell help wasn't right at the parking Valet! Concierge was not helpful when asked about surrounding area, like she had no clue! Next day went back to Concierge to ask about golf dome, no one there. Went to front desk,...

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Helpful?
Thank Albert S
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We appreciate your feedback regarding your recent stay at the Tower at Turning Stone. We were disappointed to learn of the customer service issues that you encountered during your visit. Our Front Office Manager, Kim Lane, would appreciate an opportunity to speak with you personally regarding your stay. If you would, please take a moment to contact her at 800-771-7711....

New Baltimore, New York
Reviewed 22 April 2014

Everything was excellent, adequate, well organized as to the convention and the room we had was beautiful and very clean and well cared for by the room attendant. Only concern was the people that we saw in the casino's smoking section using portable oxygen, which could possibly endanger everyone in the establishment. We would certainly return in the future.

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Thank James P
Macedon, New York
Reviewed 22 April 2014

We came as a birthday surprise. I asked for a handicap accessible bathroom and was surprised on getting one. The only problem is that the room was at the end of the hall and thru a door...then the room door (not much room in the little alcove for a wheelchair). I ordered a cake...it was FABULOUS....well worth the money. I...

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Thank lilpumpkin2014
jeffersonville, United States
Reviewed 22 April 2014

We enjoyed our stay at Turning Stone. The room was cleaned each day . The staff was friendly and helpful. Loved the variety of restaurants with excellent food. Our only disappointment was the lack of refrigerator in the room.

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Thank Thomas G
East Longmeadow, Massachusetts
Reviewed 17 April 2014

I have stayed at The Inn and The Hotel but like The Tower much better. Very quiet and comfortable. I have not one complaint. The staff is very nice and accommodating. Love the rain shower! Have stayed numerous times and will continue to do so.

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Thank WonderfulYiayia
Merritt Island Florida
Reviewed 14 April 2014

I spent a weekend here while attending a college function. My room was comfortable, quiet and well appointed. The restaurants were very busy and for the prices a little disappointing in the quality of the food but it was ok.

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Thank lolagirl53

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more   less 

Additional Information about The Tower at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478-3012
Region: United States > New York > Verona
Number of rooms: 266
Also Known As:
The Tower At Turning Stone Hotel Verona
Hotel Style:
#3 Business Hotel in Verona
#4 Romantic Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Tower at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Tower at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bring ear plugs to sleep”
 of 5 bubbles V9940CMteresac, 28 Dec 2016 | Read review
“Higher floors and ask for a new room!”
 of 5 bubbles G1743MRmichellep, 17 Oct 2016 | Read review
“Get an upper level floor to get a better view of the countryside. We had a lower level room and got to see lots of maintenance equipment.”
 of 5 bubbles MrSilk, 18 Sep 2016 | Read review
“18th floor is hypoallergenic”
  • super comfortable bed
  • great modern room
 of 5 bubbles pulmqueen, 10 Sep 2016 | Read review
“Ask for a room above the 5th floor for a great view.”
 of 5 bubbles JIMM400, 27 Jun 2016 | Read review
5 of 5