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The Tower at Turning Stone Resort

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The Tower at Turning Stone Resort
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505 Reviews from our TripAdvisor Community

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Showing 504: English reviews
Gananoque, Canada
Reviewed 29 June 2014

First of all the Turning Stone Resort and Casino is an awesome resort albeit for its one major fault "Smoking", they allow smoking in the Casino of this Resort. The smoke is so thick from the main gaming floor that even the so called non- smoking casino section still has a very strong odour and haze that emminates from the...

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Thank thegoodvsthebad
Syracuse, NY
Reviewed 26 June 2014

We stayed one night after attending an annual holiday party at the Turning Stone Conference Center. The Tower rooms have the advantage of looking out over the landscape -- just make sure you get high enough so you're not peering into the building's mechanical systems or down into the resort's skylights. The room was well appointed, and the bathroom and...

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Thank NYDinette
Port Saint Joe, Florida
Reviewed 25 June 2014

This was our first, and last, stay at the Tower at Turning Stone. With a room description that includes the terms 'luxurious' and 'breathtaking panoramic view' I expect a very nice room. What we got was an average room with stained carpet and worn, frayed furniture for a premium price. With a view of parked cars. And an extra charge...

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Thank vinyer
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay at the Tower at Turning Stone. We are sorry to hear that you were disappointed with your room. It sounds like you were on a lower floor of the Tower, which is indeed closer to the parking garage. For a future stay, we recommend requesting a higher floor...

Albany, New York
Reviewed 11 June 2014

Great stay for business meeting. Primo attention to detail/comfort. Delicious dinner at Upstate Tavern featuring. dishes from across New York. Beautiful morning walk along 1.4 mi path around the property.

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Thank Ginmint63
Reviewed 10 June 2014 via mobile

We booked a room for the Kinsella/Crothers wedding. Checked in our room. Found the air conditioner not working. Called room service who came to check it too. No electrical power to the unit. Needed to get supplies and would come back later. Returned to room after midnight. Air conditioner would come on for short/brief times and make noise while running....

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Thank Linda G
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent experience at the Tower at Turning Stone. We are disappointed to learn that the issue with your air conditioner was not properly resolved, and we can certainly understand your frustration. We hope that you will take a moment to contact our Front Office Manager, Kim Lane, so she can...

New York City, New York
Reviewed 6 June 2014

Stayed in The Towers which was just a 2 minute shuttle ride to the Great Lawn & clubhouse. Shuttles ran all the time. Room was spotless! We had 2 queen size beds & a large bathroom with a wonderful shower. Two negatives and very minor: there was no light in closet making it very difficult to see the safe &...

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2Thank Cheryl S
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We are so happy that you enjoyed your recent stay at the Tower at Turning Stone. We have forwarded your comments regarding the closet light to our Executive Housekeeper. In regards to a mini fridge, we do have them available to our guests for a small fee. We apologize if this information was not relayed to you. We wanted to...

New Paltz, New York
Reviewed 1 June 2014

Wish I could say more but excellant, fanstastic and any other adjective that works well with the priors is what The Tower is! Apparantly I didn't add enough to this review..so....delifghtful, charming, exquiste, fine service....and so forth

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1Thank Jeff N
Falmouth, Massachusetts
Reviewed 1 June 2014

We came for a family wedding. The property is beautiful and very well taken care of. We enjoyed our weekend. My only objection is that if you put a card in the bathroom inviting guests to go green that housekeeping follows through. We are very concerned about the environment and are more than happy to reuse our towels. We dutifully...

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1Thank Yrret59
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

We are so pleased that you enjoyed your recent visit at Turning Stone. Thank you for taking the time to share your comments and to let us know about your experience with our "Green Program." We have forwarded your review to Bryan Garvey, our Executive Housekeeper, so that he may share with his team. We look forward to your return...

Ottawa, Canada
Reviewed 24 May 2014

Very nice room, great time at casino and the bar where a band was playing and fabulous dinner for our anniversary at the steak house! The dinner at the steakhouse was first class. Try to sit upstairs - very nice overlooking lower level - felt more intimate.

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2Thank MoStritt
Lewiston, New York
Reviewed 22 May 2014

Truly enjoyed our stay at Turning Stone Casino. The concert was fantastic and the room was exceptionally clean and comfortable. Below, I rated sleep quality poor due to the fact that the double room next to us was extremely loud during the night between 11:00 p.m. until 4:00 a.m.

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1Thank Larry P
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review

Thank you for taking the time to comment on your recent stay. We are so sorry to learn about your noisy neighbors. Should this ever occur again, we want you to know that we do have Security on staff at all times who can quickly address any noise concerns. We are pleased that you enjoyed the concert on site and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more   less 

Additional Information about The Tower at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478-3012
Region: United States > New York > Verona
Number of rooms: 266
Also Known As:
The Tower At Turning Stone Hotel Verona
Hotel Style:
#3 Business Hotel in Verona
#4 Romantic Hotel in Verona
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Questions & Answers

Here's what travellers have asked, with answers from The Tower at Turning Stone Resort staff and other travellers.
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Questions? Get answers from The Tower at Turning Stone Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bring ear plugs to sleep”
 of 5 bubbles V9940CMteresac, 28 Dec 2016 | Read review
“Higher floors and ask for a new room!”
 of 5 bubbles G1743MRmichellep, 17 Oct 2016 | Read review
“Get an upper level floor to get a better view of the countryside. We had a lower level room and got to see lots of maintenance equipment.”
 of 5 bubbles MrSilk, 18 Sep 2016 | Read review
“18th floor is hypoallergenic”
  • super comfortable bed
  • great modern room
 of 5 bubbles pulmqueen, 10 Sep 2016 | Read review
“Ask for a room above the 5th floor for a great view.”
 of 5 bubbles JIMM400, 27 Jun 2016 | Read review
5 of 5