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All reviewsmarriott pointsnational baseball hall of fameample parkingwafflesfire pitvery clean hotelhot waterfresh fruitreturn tripbathroom floorstayed for one nightvisiting familyconvenient locationcomfortable bedsenjoyed our stayfitness centerking bed
We have been n the road for a week. We stayed at 4 Fairfield Inns on our trip. This one by far was the best. They were very accommodating everyone was very cordial the manager was lovely. The hotel was very clean. Breakfast was great....More
Thank Ilene R
Response from Jerry S, General Manager at Fairfield Inn & Suites UticaResponded 1 week ago
Thank you for such kind words about our team here and the hotel. We truly do our best everyday to make our guests feel like this is a home away from home. I am sorry to hear it was not the same in Erie...More
We've stayed here several times within the last year. I've always booked the government rate (government employee ). When we checked in today, I was told government rate is only available if you're conducting government business?! I am very disappointed that I was charged $50...More
Thank Stephanie C
Response from Jerry S, General Manager at Fairfield Inn & Suites UticaResponded 23 April 2018
Dear Mr and Mrs. Disappointed,
I am so sorry to hear that there was some confusion on how rates are calculated from the hotel and the rules and regulations regarding the government per diem rates at the hotel. I would love to take a moment...More
I stayed at this hotel for 2 nights while visiting the National Baseball Hall of Fame in Cooperstown, which is about an hour drive away. I chose this location because of the proximity to the Utica Amtrak station and the availability of rental cars at...More
Response from Jerry S, General Manager at Fairfield Inn & Suites UticaResponded 3 April 2018
Thank you for your review of our hotel, I know the team here works hard everyday to make everyone's stay a fantastic one, and I am going to share this feedback with the team so they know what they do well. We look forward...More
We booked our room at the very last minute and arrived pretty late. Caitlyn at the front desk was a rock star. She was cheery, she had remarkable customer service skills and she helped us navigate both the hotel and the surrounding area well. When...More
1 Thank Christine V
Response from Jerry S, General Manager at Fairfield Inn & Suites UticaResponded 23 January 2018
Thank you for taking the time to complete the TripAdvisor survey. I know every guest reviews helps us to grow as a company and continue to give excellent service to our guests. I just wanted to let you know I will be personally thanking...More
I stayed at the hotel for a business trip. I later found out it was a new hotel. It has a nice feel to it from the entrance to the room. I did not go swimming but the pool looked very small from the door....More
Response from Jerry S, General Manager at Fairfield Inn & Suites UticaResponded 5 January 2018
Thank you for the positive feedback. I will make sure that Shanon see's this personally and I share this with the rest of the team during our daily meetings. We look forward to seeing you again soon!!!
Hello Jhags123, I'm sorry I didn't see your question until now. Yes our fitness center is open 24 hours per day which is a Fairfield Inn & Suites standard. In addition, our property here in Utica has a reciprocal... More
Hello Jhags123, I'm sorry I didn't see your question until now. Yes our fitness center is open 24 hours per day which is a Fairfield Inn & Suites standard. In addition, our property here in Utica has a reciprocal membership with a local fitness center for those who want even more extensive options, and that is complimentary with your room.