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BEST WESTERN Gateway Adirondack Inn

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BEST WESTERN Gateway Adirondack Inn
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311 Reviews from our TripAdvisor Community

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Showing 306: English reviews
Livonia, New York
Reviewed 3 days ago NEW

Room was okay based on the cost. The heating system seemed to make the room either too hot or too cold. Breakfast was acceptable. The door slammed shut which woke me up several times during the night.

Review collected in partnership with Best Western
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Helpful?
Thank Ralph B
Syracuse, New York
Reviewed 3 weeks ago

Hi, I used my points for this hotel and they have been very good to me upon checking in and making sure we had an easy check in when traveling on business. Breakfast was good and they front desk team is professional

Review collected in partnership with Best Western
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Helpful?
Thank Kelly O
BWgateway1, Front Desk Agent at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for leaving us your feedback regarding our property. It's great to hear that our property ended up being perfect for your needs. I'm also glad that our staff was able to enhance that in any way as well. We hope that you will stay with us again soon

Shrewsbury, United States
Reviewed 4 weeks ago

The room and location were very good for the price, and I would stay here again when in the area. The staff was courteous and helpful. The room was clean and the bed comfortable. It met my expectations for the trip.

Review collected in partnership with Best Western
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Helpful?
Thank genem54
BWgateway1, Front Desk Agent at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write this review for us. I am so happy to hear that you enjoyed your stay. We strive to make our guest feel welcomed and comfortable as much as possible. We are happy that we met your expectations and we look forward to seeing you in the future!

Binghamton, United States
Reviewed 5 weeks ago

Hotel is in a convenient location. Fast, easy and friendly check-in and check out. Clean rooms and hallways...nice appearance on the outside. Great room price. Was very happy to know that breakfast was included; it was very delicious and abundant.

Review collected in partnership with Best Western
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Helpful?
Thank Y8743JJlaurao
BWgateway1, Front Desk Agent at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write such a great review, We are all very happy to hear that you enjoyed your stay with us. Happy that our location was convenient for you, and everyone was friendly and breakfast was good, We strive to make our guest feel welcome and home away from home. We look forward to seeing...

United States
Reviewed 5 weeks ago

Rooms are old and have a musty smell. beds squeak every time you move or roll over. Not a great price for the condition of the hotel. Not the typical experience I've had with Best Western hotels. the staff was friendly on the plus side.

Review collected in partnership with Best Western
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Helpful?
Thank lisajM9257MS
BWgateway1, Front desk agent at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look...

Brampton, Canada
Reviewed 31 December 2016

We always stay here because of the pleasant staff and excellent service and rooms. It is situated very close to the I90 and halfway in our travel to see family near Boston. We would recommend the location to anyone and everyone.

Review collected in partnership with Best Western
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Helpful?
Thank John B
Leyna O, Guest Relations Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for taking the time to give us your review and recommending our hotel. We are delighted to hear that you choose to keep coming back, The entire staff here strives to meet all our guest needs. We look forward to seeing you again!

Niagara Falls, ON
Reviewed 29 November 2016

We stayed here for just one night to break up a long drive home. It was convenient, cheap and clean. Rather outdated but looked after. There were several fast food restaurants just in front of the hotel and a Walmart not far away. It had easy access to the highway as well so it was an easy arrival and departure....

Review collected in partnership with Best Western
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Helpful?
Thank pniag
Pensacola, Florida
Reviewed 22 November 2016

Hotel needs updating and modernization. Poor attention to detail for cleaning and maintenance. Worst breakfast encountered at a Best Western. Hotel staff was very good, but accommodations left something to be desired.

Review collected in partnership with Best Western
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Thank Dave D
Oneonta, New York
Reviewed 21 November 2016

Aside from the friendly man at check-in and the convenient location, this was REALLY bad. I have never seen so many stray hairs in a bathroom in my life. I cleaned them and found more. They were everywhere--in the middle of the floor as well as the corners, behind the toilet seat, on the walls, the counter.... The bed was...

Review collected in partnership with Best Western
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Helpful?
Thank lindarow31
Burlington, Vermont
Reviewed 16 November 2016

Stayed here on way to Rochester ny from vermont. Perfect location, good fitness center and the staff was extremely helpful. Relaxing atmosphere and breakfast was ok too. Clean rooms. Would stay again.

Review collected in partnership with Best Western
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Helpful?
Thank 07Vegan

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Gateway Adirondack Inn

Address: 175 North Genesee Street, Utica, NY 13502
Region: United States > New York > Utica
Price Range: $110 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Gateway Adirondack Inn 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Gateway Adirondack Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Gateway Adirondack Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have any concerns about going up and down stairs with your luggage, don't take a room in the 2 story addition.”
 of 5 bubbles Johnson747, 24 Sep 2016 | Read review
“The rooms on the back side were very nice”
 of 5 bubbles 574joeyr, 6 Sep 2016 | Read review
“All was quiet.”
 of 5 bubbles SidD665, 18 Jul 2016 | Read review
“I would opt for the rooms in the older part of the hotel.”
 of 5 bubbles Delaw, 27 Jun 2016 | Read review
“My friends had a room with refrigerator and microwave, I had neither. Ask for that option if it's important”
 of 5 bubbles 851debran, 23 May 2016 | Read review
5 of 5