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Holiday Inn Express Hotel & Suites Utica

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#2 of 13 Hotels in Utica
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Utica
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258 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Clifton Park, New York, Usa
Reviewed 5 days ago NEWvia mobile

We chose this hotel solely due to location and it turned out to be a good find. Easy to get to from the Thruway, surrounded by fast food and sit down restaurants, and the beds were sooooo comfy. I believe it's a recently opened hotel and the upbeat decor is fresh and very appealing.

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Helpful?
Thank Cheryl S
llearnard, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Cheryl S, Thank you for taking the time to review our hotel! We are hoping your are already planning your next stay with us as our beds only get comfier!! Thank you, Hotel Mangement

Pittsburg, New Hampshire, United States
Reviewed 2 weeks ago

Stayed here last year to attend a trade show. Rooms were clean and staff was very friendly and helpful both times. Breakfast cost was 0 because of coupon. Coffee was included with breakfast fare. Highly recommend staying here to anyone passing through !

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Helpful?
Thank Al G
llearnard, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Al G, Thank you for staying with us. I am pleased that you found your room to be clean and the staff to be friendly. We hope you choose to stay with us again in the future. Sincerely, Lisa Learnard General Manager

St Louis Missouri USA
Reviewed 21 March 2017

Granted this was a weather "event" - but when I arrived on March 15 the lot had yet to be plowed and I had to park at a restaurant nearby and walk. The wifi worked fine on Day 1, but on Day 2 and Day 3 it was dead despite two phone calls to the front desk. They tried to...

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Helpful?
Thank julnilsmith
Management response:

Dear julnilsmith, Thank you so much for staying with us. I apologize the inconvenience that the snowstorm caused for you and that due to this our wi-fi was working intermittently for a few days. It was restored as soon as possible. I'm sure you're aware but our area was declared a state of emergency by the governor of NY and...

Reading, Pennsylvania
Reviewed 4 March 2017 via mobile

This is maybe the finest holiday inn I've visited. Very clean comfortable and roomy. Competitive prices, with a fine free breakfast. Location also a plus.This place really gave me a new possitive look at this hotel chain.

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Helpful?
Thank Richard G
Management response:

Dear Richard G, Thank you so much for your kind words. We are happy that you found our hotel to be clean, roomy and to have a fine breakfast. We hope that you choose to stay with us again in the future. Sincerely, Lisa Learnard General Manager

Reviewed 17 February 2017 via mobile

We have stayed here a couple of times.. Hotel is very clean .....breakfast is great...good coffee....staff very helpful, especially Karin, she could not do enough for us.this will be our stay when we come to Utica...

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Helpful?
Thank Luv2pipe
Management response:

Dear Luv2pipe, Thank you for choosing to stay with us. I am happy that you found our hotel to be very clean and the staff to be helpful. We look forward to you staying with us again in the future. Sincerely, Lisa Learnard General Manager

Reviewed 14 February 2017

Over the past several months I have been coming to Utica to conduct business and have stayed at the Holiday Inn Express on Wells Street each and every time. The staff are absolutely fantastic especially KARIN in the breakfast room. Each and every morning Karin welcomes in the guests in as if she was welcoming them in to her home...

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Helpful?
Thank Sean F
Management response:

Dear Sean F, Thank you for taking the time to provide us with such a wonderful review. I am so happy that you find the staff to be fantastic and this hotel to be a great place to stay. We are happy that you will be coming to stay again and we look forward to your return. Sincerely, Lisa Learnard...

Camillus, New York
Reviewed 7 February 2017 via mobile

Always clean, quiet and close to many places to eat/drink. Never had a bad experience here. Free breakfast is always good too. Rooms are always clean and check in/out is always quick. Good variety of cable channels.

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Helpful?
Thank Ron K
Management response:

Dear Ron K, Thank you for choosing to stay with us. I am pleased that you find our hotel to be clean, quiet and the breakfast to be good. We are also happy that your check in/out experience is always quick. We look forward to you staying with us in the near future. Sincerely, Lisa Learnard General Manager

new york
Reviewed 2 February 2017

Very clean newish hotel near canal between the Turnpike and Downtown Utica. Set back off the main road into the downtown area. There are plenty of places to eat some good and some not so good. Like many rustbelt cities, this place has seen better times, but has some areas that are still in good condition with some good commercial...

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Thank arvinchin
Management response:

Dear arvinchin, I am happy that you found my staff to be nice and helpful and that you found your room to be clean and modern. If you stay in Utica again I would be happy to suggest some good local restaurants to dine at and area attractions. We hope to see you again soon. Sincerely, Lisa Learnard General Manager

brooklyn, new york
Reviewed 18 January 2017

I just recently stayed for 2 nights at the Holiday Inn Express Hotel & Suites Utica, NY and it was a nice hotel, but the walls are paper thin! The room itself was nice and clean and the beds were comfortable, but you would think with the doors being so heavy, they would be more sound proof. No! We heard...

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Helpful?
Thank brooklynjeanne
Management response:

Dear brooklynjeanne, Thank you for choosing to stay with us. I am happy that you found our rooms to be nice and clean and the beds to be comfortable. I apologize that you found the walls to be thin and that you did not have great water pressure. Please let me know if we can accommodate you in the future....

Westmoreland, New York
Reviewed 13 January 2017

We stayed for a night away from home after attending a show at the Stanley. Very clean. Great staff. Rooms were very clean. Room itself is on the small side. Bathroom is roomy and was clean. Great Breakfast.

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Helpful?
Thank TAT198
Management response:

Dear TAT198, Thank you for choosing to stay with us. I am pleased that you found our hotel to be very clean and the staff to be great. I hope you come stay with us again in the near future. Lisa Learnard General Manager

113 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Utica

Address: 23 Wells Ave, Utica, NY 13502-2521
Region: United States > New York > Utica
Price Range: $194 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Utica staff and other travellers.
4 questions
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Raymond, New Hampshire
over a year ago
Worcester, Massachusetts
1 month ago
Denver, Colorado
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stay in room 113 when in town. King room with a sitting area.”
seanf520, 14 Feb 2017 | Read review
“seems quiet everywhere. pool on 1st floor not used much. no great views. warmer season may be different, right now snow looks cold!”
arvinchin, 1 Feb 2017 | Read review
“Stay on third floor so you don't have to hear people stomping around above you.”
brooklynjeanne, 18 Jan 2017 | Read review
“Our rooms were on the third (top) floor at the end of the hallway and were very quiet.”
HasCT, 19 Sep 2016 | Read review
“The room on the south face the city and have a better view. If possible stay on the third floor.”
189chrisandbarb, 29 Aug 2016 | Read review
5 of 5