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Best Western Plus Franklin Square Inn Troy/Albany

511 reviews
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Traveller (67)
Room & Suite (29)
Dining (7)
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Overview
  • Excellent57%
  • Very good29%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“dinosaur bbq”(22 reviews)
“western hotels”(5 reviews)
“new wing”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Franklin Square Inn Troy/Albany
Special Offer: BOOK DIRECT & SAVE
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Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (511)Write a Review
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Traveller rating
283
148
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23
10
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283
148
42
23
10
Show reviews that mention
All reviewsdinosaur bbqwestern hotelsnew winghudson riverbest westernswedding venueson's weddingrestaurants within walking distancestayed one nightvisiting rpidirectly across the streetgreat place to staybreakfast buffetwould stay here againnice staythe entire staffvery nice hotel
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1 - 5 of 506 reviews
Reviewed 6 days ago

On our way to Florida, we were looking for a hotel for one night. We found the Best Western Plus a nice hotel well located in the heart of downtown Troy/Albany. The room was comfortable and the staff friendly.

Review collected in partnership with Best Western
Thank georgesb609
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 5 days ago

We are glad to hear that you enjoyed your stay with us! Thank you for taking the time to write a review. We hope you have a safe trip to Florida - Enjoy the warm weather for us!

Hotel's Favourite
Reviewed 14 September 2017

We had an airbnb for 4 nights in Troy. We we arrived, it was unacceptable so we needed a place to stay. We called the BW as we are rewards members and were told by Sarah "just come on over and we will take care...More

Review collected in partnership with Best Western
Thank Norman T
Management response:Responded 20 September 2017

Thank you for taking the time to review our hotel. We are glad to hear that you were able to to enjoy a weekend in Troy. We want each of our guests to feel like they have a home away from home when they stay...More

Reviewed 1 week ago

We were there for a wedding on Ne Years Eve, The staff was very professional and courteous. . The hotel is beautiful and the rooms were very nice.. The breakfast the next morning was excellent. If you wanted something special the staff was there to...More

Review collected in partnership with Best Western
Thank L5271NIkeving
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 5 days ago

Thank you for taking the time to leave us a review. We are so glad to hear that you had a great time celebrating with the wedding and bringing in the New Year! Thank you for your positive feedback, we hope to see you again...More

Reviewed 1 week ago

I booked this hotel for an RPI visit. Unfamiliar with the area, I expected a very nice hotel based on description, reviews and price. Very disappointed to find an old, poorly maintained, and dirty place. Parking is separate from the hotel and I did not...More

Thank Reduan2
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 1 week ago

Dear Guest, Thank you for taking the time to give us your feedback. I'm sorry to hear that we did not exceed your expectations. We are in the process of remodeling the rest of our hotel to compliment the new addition. If you find yourself...More

Reviewed 1 week ago

Due to snowy conditions, I arrived very late, 3:00 a.m. The desk clerk got me checked in. The parking lots were all full due to snow so parked in the driving lane along with a box truck. The front walkway had been shoveled and ice...More

Thank Regina L
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 1 week ago

Thank you for taking the time to review your stay with us. We are glad you were able to relax at our hotel during the snow storm! We are also happy to hear that Javun was helpful, he is a great asset to our team!...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Details
Price range
USD 95 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
USD 95 - USD 182 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (67)
Room & Suite (29)
Dining (7)
Hotel & Grounds (58)
Bathroom (2)
Questions & Answers
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Sheila L
3 August 2016|
Answer
Response from whitestole | Reviewed this property |
I don't work there, but my best guess would be to call them directly. Most hotels are willing to book a block of rooms at a reduced rate for a wedding if you arrange it ahead of time. But you probably need to call and speak... More
0
Votes
mrsd2fan
27 December 2014|
AnswerShow all 9 answers
Response from BestWesternHotels | Property representative |
Hello, Parking is free. If you need Truck or RV parking please contact us directly at 518-274-8800. Thank you!
0
Votes
Room Tips
"Stay away from the elevators and if possible go to 2nd or 3rd floor"
Read review
"Request the new wing"
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"Avoid first floor if possible."
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"Request a third floor room with a Hudson River view or a suite."
Read review
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