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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

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#2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
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401 Reviews from our TripAdvisor Community

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Showing 396: English reviews
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East Greenbush, New York
Reviewed 6 days ago NEW

The room and breakfast were ok but the location of the hotel in downtown Troy is very noisy. It cost us $150. I have stayed at Marriott. Residence inn and Fairfield inn for about $100 and got had a better experience.

Review collected in partnership with Best Western
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Helpful?
Thank Lisa B
Reviewed 1 week ago via mobile

When I was thair for the first time I love it it's nice clean and organized and home ok you have to go thair I don't know what to expect from the town it's awesome and lots to seeing everyone 😂😃👧👨💋❤💪💪

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Thank Mary A M
Newcastle, Australia
Reviewed 2 weeks ago

This motel was absolutely excellent for our hockey team to stay at. We were looked after very well and the staff achieved in ensuring every request was answered. We could not have found a better place to stay with our Pee Wee hockey team.

Review collected in partnership with Best Western
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Thank Scott M
Syracuse, NY
Reviewed 4 weeks ago

Local college alumni, came to town with my spouse for one night to checkout a few of Troy's newest bars and restaurants. Clean hotel with welcoming and courteous front desk staff in a great location with the ability to walk to many different cafes, restaurants and other points of interest. We also appreciated the free parking and were able to...

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Thank nic715
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize for the inconvenience you experienced during your stay. We have spoken to all our housekeeping staff about this issue. We are pleased you enjoyed your room and were able to experience some of downtown Troy. We hope you will be able to stay with us again in...

Brooklyn, New York
Reviewed 16 January 2017

We (parents and two college-age kids) stayed here to drop off our son for his first semester at RPI. The rooms here are good, the rate competitive. Bonus is free breakfast with the room, and free parking. Very close to RPI, a five minute drive to our son's dorm. Staff very helpful introducing us to the hip, fun historic district...

Review collected in partnership with Best Western
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Thank BMFBrooklyn
Reviewed 14 January 2017

Upgraded to a suite! Good Breakfast. Short walk to RPI. Love the town and great location to explore the farmer's market and downtown. The price is what you would expect for a hotel in this location. It is my go to hotel whenever I am in town.

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Thank CJ K
Hyde Park, New York
Reviewed 9 January 2017

I was shocked to learn that the room rate when reserving in a block of rooms for a wedding was $20 more than if I simply reserved online. When I questioned the staff about this, they did I would have to speak to a manager, but one was not available during the duration of my stay.

Review collected in partnership with Best Western
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1Thank rosaliec2017
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. After speaking with you we were happy to correct your rate and refund your credit card. Thank you for staying at our property!

Montana
Reviewed 29 December 2016 via mobile

Extremely nice.. Great location, terrific breakfast, friendly staff. Spacious, comfortable well appointed.rooms. Will stay again. Very good barbeque right across the street and many nice shops and food right by.

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1Thank MontanaTravelmom
Reviewed 22 December 2016 via mobile

Great location. Very nice town. Easy access to hotel. Very nice people. Great welcome. Clean. Silent. Easy. Causy. Beautyfull lobby. Great restaurant across the street. Very good breakfast. Will go again for sure.

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1Thank floride238
Franklin, New Hampshire
Reviewed 17 December 2016 via mobile

The hotel allows pets and there is a park across the street. I had room 101 which is next to an exit. That was very convenient for me with the dog. Some travelers felt the unlocked exit (6-10) was unsafe but I never felt unsafe. There's also a good BBQ restaurant nearby. I only stayed 1 night but looks like...

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1Thank BLWScott

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 

Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Region: United States > New York > Troy
Price Range: $122 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on front side of the hotel to avoid renovation noise. Elevator doors chime every time they open and can be heard in nearby rooms.”
 of 5 bubbles nic715, 25 Jan 2017 | Read review
“Try to be on the top floor, on the end, not above the bfast room”
 of 5 bubbles N1178GZmichaels, 8 Nov 2016 | Read review
“The suite is great if you dont mind paying.”
 of 5 bubbles robertbakewell, 14 Nov 2015 | Read review
“Stay in upper floor Hudson river side”
 of 5 bubbles 517charlesw, 5 Sep 2015 | Read review
“West side has view of river front; good for people watching due to free concert every Wed at river front across from BW from June to Aug.”
 of 5 bubbles t0pgun, 21 Aug 2015 | Read review
5 of 5