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The hotel is loud. If you have a poolside room, you'll be hearing kids and other people yelling. It was also loud at night. A lot of parties that should not have been allowed. The woman at the front desk was rude when we reported...More
Thank Paul K
Response from tomszym, Manager at Westchester MarriottResponded 6 February 2018
Dear Paul K
Thank you for your feedback. We would like to apologize for the Noise issues and the faulty door lock that occurred during your stay. This is definitely not the level of service that we strive to achieve. We appreciate your business and...More
We had previous stayed at this Marriott without incident. During this stay I had inadvertently left something behind. As a long time Marriott customer I have left many an item behind and have always been able to retrieve them. In this case, I left a...More
Response from tomszym, Manager at Westchester MarriottResponded 1 February 2018
Thank you for the feedback. I am sorry to hear that our management team did not follow up properly regarding your lost items. Please feel to reach out to the hotels Director of Operations if you would like to discuss further.
i was only there for one night due to an emergency, but the hotel is in a very quiet peaceful surroundings. I would definitely stay there again and maybe for an extended visit. The staff was very courteous , although I did not utilize the...More
the internet is not free...the business center is not free....It is what it is....no coffee in the lobby....The hotel itself is not bad.....its the little things that people appreciate like a free breakfast or drinks..
Response from tomszym, Manager at Westchester MarriottResponded 27 January 2018
Thank you for your feedback. We appreciate your business and will share your feedback with the appropriate departments.
My wife and I stayed at this hotel for a few nights at the end of December. The room was clean and modern. I was a little disappointed that the executive lounge was closed for the holidays but we were given breakfast vouchers for the...More