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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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393 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Kingston, Canada
Reviewed 3 September 2014

we stayed 1 night at this hotel as way to make an early morning flight. while desk staff were great the lounge restaurant was seriously lacking. . we wished the hotel was more conveniently located to the airport but we managed fine.

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Helpful?
Thank lunagrrrrl
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello lunagrrrrl, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found our hotel to be clean and fresh and that you found the front office staff to be great. In regards to the lounge/restaurant staff we do apologize for any interactions that did not meet your standards. We have shared...

Baldwin, New York, United States
Reviewed 3 September 2014

I combined a business trip with family for a few days in July. They busied themselves at The Mall for the day and the local Dave & Busters, while I was in an all day conference. Our room was a good size for the family to share. Clean and comfortable. The staff was helpful ( I locked my key in...

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Helpful?
Thank Kathleen H
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Kathleen H, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you enjoyed your stay with us and found convenience in our hotels location. Hopefuly you were able to get out and enjoy the city as well! Great to hear that you found the room clean and comfortable and...

Houston, Texas
Reviewed 19 August 2014

Stayed here with my family on a college visit trip. The hotel is located adjacent all the main areas of campus - a 2 minute walk to the student center. Upon friendly check-in, we were upgraded to an executive floor room, directly across from the lounge. Room was comfortable, and clean. Dining options outside the hotel were nearby. Breakfast in...

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Helpful?
Thank FranknDebbie
Swarthmore, Pennsylvania
Reviewed 17 August 2014

4 night sojourn to the 'Cuse for family funeral. Never stay with family in these times...need the respite at night...and a handy bar! Usually use a diff place, but they were booked...so tried the Sheraton. Hopefully no mr funerals but will use the place next visit there. The good-check in easy and quick. I asked about club rooms and access...

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Helpful?
Thank Patrick201
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Patrick201, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us. Great to hear that you found the staff to be friendly, and that you enjoyed the club level. In regards to the beds, great to hear that you enjoyed them! The...

Fort Worth
Reviewed 16 August 2014

My husband & I stayed here on July 20, 2014. The hotel lobby is beautiful, the staff was nice, but the room REALLY needs updating. Our room had a nautical theme to it or something to that theme??? The mirror in the bathroom is so outdated it looks like it was used in the 1980's. The bed was really comfortable...

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Helpful?
Thank mrsslovestotravel
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello mrsslovestotravel, Thank you for sharing your comments regarding your stay with us. We are happy to hear that overall you did enjoy your stay with us. Great to hear that you found the bed comfortable, as it is part of our Sheraton Sweet SLeeper Collection, a key brand element to Sheratons. Also great to hear that you were able...

Sacramento, California
Reviewed 12 August 2014

Good hotel, whether you are visiting the university, shopping at Destiny USA, or just visiting the area. Its an older facility, the 70-80s Sheraton style, owned by the University, and quite popular. It can use a facelift and a refresh. Especially the bathrooms. Only thing that was not usual is that I was charged $25 for a rollaway bed, without...

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Helpful?
1Thank MikeyR
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello MikeyR, Thank you for taking the time to share your comments regarding your stay with us. Great to hear that you found convenience in our hotels location and that you found the staff to be friendly. We do apologize for the lack of communication on our part regarding the rollaway bed charge. We have shared your comments with the...

Diablo
Reviewed 9 August 2014

The staff makes this Sheraton a pleasure to visit! We just left the hotel and cannot say enough about the service and the warm employees! My husband, two teenagers and I stayed one night here to see Syracuse Univ and from our check in with Nadia at the front desk who graciously suggested a suite with our kids to Norma...

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Helpful?
Thank Taryn S
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Taryn S, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us, and that you found our staff to be warm, helpful, and welcoming. Our goal here is to make our guest feel at home while staying with us, so it's great...

Bangor, Maine
Reviewed 6 August 2014

If you're visiting Syracuse University, you won't find a better location. Just at the foot of college hill, it offers easy access to tour campus, grab some grub and experience the University experience. Our room was also very clean and comfortable with views of Fraternity row. The staff were very cordial and helpful with whatever we needed.

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Helpful?
Thank Mainelywanderings
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Mainelywondering, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us and found convenience with our location of the campus of Syracuse. Great to hear that you found your room comfortable and clean and that our associates were friendly and helpful during your stay with us....

Philadelphia
Reviewed 5 August 2014

This hotel is on campus, it's a fantastic location. The service was very professional and friendly, and the room was clean and modern. There is a restaurant on site, it's a bit dated but the food was surprisingly good and reasonable (we haven't had much luck with hotel restaurants, so this was a very pleasant surprise). Every time we walked...

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Helpful?
Thank mrsgeegs
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello mrsgeegs, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found convenience with our hotels location. We love being on the center of the Syracuse campus, steps withing the campus life. Great to hear that you found the service professional and friendly, and that you were able to dine in...

Albany, NY
Reviewed 31 July 2014

I stayed at the Sheraton University due to a training session my company was conducting the next day and I had a really nice stay. I was put on the 8th floor overlooking the campus and it was great. The bed was super comfortable and the room was clean. The people at the front desk were very friendly except they...

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Helpful?
Thank STEBAY711
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello STEBAY711, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us, and that you found your room comfortable and the staff to be friendly. The bedding in the room is part of our Sheraton Sweet Sleeper Collection which is a key brand element to Sheraton, so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $233 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Business Hotel in Syracuse
#6 Family Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“801 - totally remodeled at the end of the hall.”
 of 5 bubbles onthecuspnora, 23 Mar 2017 | Read review
“We stayed on the 8th floor and it was peaceful with a nice city view.”
 of 5 bubbles susanw253, 17 Oct 2016 | Read review
“The excutive floor worth the upgrade”
 of 5 bubbles Faten_basilos, 4 Oct 2016 | Read review
“Pay extra for the club floor well worth it !”
 of 5 bubbles EJZ1, 12 Aug 2016 | Read review
“The Club Floors (8&9) had great views of the campus & city.”
 of 5 bubbles Rfrancis11, 10 Aug 2016 | Read review
5 of 5