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Crowne Plaza Hotel

720 reviews
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Traveller (183)
Room & Suite (95)
Dining (10)
Overview
  • Excellent25%
  • Very good39%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“library lounge”(18 reviews)
“rain shower”(30 reviews)
“floor number”(14 reviews)
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (720)Write a Review
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341 - 345 of 706 reviews
Reviewed 16 July 2013

having worked in the hospitality industry I expect a certain quality of service and room standard from certain brands. I've stayed at other Crowne Plaza hotels and this one frankly has turned me off...I would like to ask our seasoned reviewer what was his room...More

Thank Mariangela793
Response from IHGCare, Guest Relations Manager at Crowne Plaza HotelResponded 1 August 2013

Dear Mariangela79, Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the noise, our...More

Reviewed 15 July 2013

Stayed here for one night. Adjacent parking lot was convenient and still complimentary (the front desk informed us they would be charging a fee soon). Bed was comfortable and the rain shower was a plus. Stopped by the gym in the morning, it had all...More

Thank ObiKwan
Response from Emilie L, Manager at Crowne Plaza HotelResponded 14 August 2013

Greetings ObiKwan, Thank you for your review! Also, thank you for the shout out to Colleen, she is wonderful to have on our team! We are pleased to hear that you enjoyed your stay. Please come back and visit us again! Best Regards, Sarah Block...More

Reviewed 15 July 2013

The hotel is clean, spacious with modern rooms and a comfortable bed. Front desk staff were very cheerful and the very helpful waitress in the hotel restaurant steered me away from an entree she didn't think was up to standards and bought me a glass...More

Thank mb24335
Response from Emilie L, Front Office Manager at Crowne Plaza HotelResponded 23 July 2013

Greetings mb24335, Thank you for your kind words and sharing your experience with everyone on TripAdvisor! We are very pleased to hear you had a more than satisfactory stay with us. Please visit us again on your next trip to Syracuse! Best Regards, Sarah Block...More

Reviewed 1 July 2013

This is my second time staying at this hotel. Was here June 11th-15th. They still have a wonky elevator system, but other than that, my stay was very enjoyable. Room was spacious and clean with a great view of the city. Bar staff and front...More

Thank Hotels2ndhome
Response from Emilie L, Front Office Manager at Crowne Plaza HotelResponded 23 July 2013

Greetings Hotels2ndhome, Thank you for your dedication to our property! We understand our elevators are challenging at times, but the system does have a meaningful purpose. Once you press your floor number, it will tell you which cart will get you to your designated floor...More

Reviewed 19 June 2013

I stayed here for 2 nights while I was in the area on work. It is about a 10 min drive from the airport and is right on the motorway network so very handy. I was 'upgraded' to the Executive Rooms by virtue of having...More

Thank aks120LasVegas
Response from Emilie L, Manager at Crowne Plaza HotelResponded 20 June 2013

Greetings aks120LasVegas, Thank you for your review here on TripAdvisor! I am sorry to hear about the noise discrepancies, we are happy that you brought this to our attention as all feedback helps us strive to become a better hotel for our guests. We are...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 107 - USD 240 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
USD 107 - USD 240 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
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Traveller (183)
Room & Suite (95)
Dining (10)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Penny R
30 June 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
Votes
Juliesuebrian
11 January 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
5 August 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
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12
Room Tips
"the building is cylindrical: the on highway side faces away form the city and is quieter.."
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"Ask for room opposite of freeway to cut down on noise."
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"Ask for an upper room for the view."
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"Anyplace away from the highway!!!!!"
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