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Crowne Plaza Hotel

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657 Reviews from our TripAdvisor Community

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Showing 645: English reviews
Ottawa, Canada
Reviewed 26 October 2012

We stayed in the executive floor .The rate was good & included evening snacks & breakfast..The room was quite large & comfortable with a fridge & good T.V.Parking is free with easy access to the Hotel. good fitness room & helpful staff.The icing on the cake for us was the shuttle bus.They will take you anywhere within 3 miles &...

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Helpful?
Thank 606hatter
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am so glad to hear that your stay with us went very well. We take pride in trying making sure that all of our guests have a wonderful experience at our property. Thank you kindly for your feedback and we look forward to seeing you in the near future. Warm Regards, Emilie Lonergan Rooms DIvision Manager...

Westchester county, NY
Reviewed 25 October 2012

We attended a conference at the On Center 10/19-10/21. One of the hotel options we were afforded. The staff was accomodating and extremely helpful. The shuttle van drivers are extremely valuable if you are looking to go to out. Besides the actual ride they have an acute sense of the area. Anything I asked for they had an exceptional recommendation...

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Helpful?
Thank dano1962
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I will be sure to let the front desk team and our drivers know what a pleaseant experience you had with us. I do apologize for the few items that you had mentioned that were not up to our highest of standards. I will be sure to contact our engineering department so that they are able to...

Syracuse, New York
Reviewed 20 October 2012

Arriving to the Crowne Plaza was a challenge in itself. It was hard to get around down town, especially if you are not from the area or familiar with it. Once I found the parking garage I was able to park without cost. However, the parking garage is large and I had to park on the third floor of the...

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Helpful?
Thank travelsyr
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time out to review our hotel. I do apologize for the issues you did seem to have between your credit card not being put down for incidentals as well as the poor check-out procedure. I appreciate your feedback as this is our best resource for improving guest services. We hope you give...

Ottawa, Canada
Reviewed 16 October 2012

This was my second stay at the Crown Plaza in Syracuse, and will surely be back each time I am in town. Upon arrival, we parked our car in the free and plentyfull parking lot. Chick in was extremely fast and efficient. The lobby of the hotel is really nice, totally renovated, and with a nice environment. There is a...

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1Thank c21579
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very glad to hear about the wonderful stay you and your friends had with us. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

Orlando, Florida, United States
Reviewed 14 October 2012

Hotel has been renovated and has gone through numerous names and owners. Onsite parking is available and rooms are modern and up to date. Price point is a little higher then expected for this area but very close to hospitals and the college. Wish there was away to avoid the hotels horrible elevator system. Not much in the line of...

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Helpful?
Thank Shaun_SWO
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback. I am glad to hear that your stay was satisfactory. In regards to your comments, our hotel is always looking for more ways to improve our guest satisfaction as well as our property itself. Your words are greatly appreciated and I again thank you. We look forward to seeing you in the...

Newfoundland
Reviewed 12 October 2012

Right of I-81, do easy to locate. We were on a shopping trip and this had easy access to Destiny USA. Appreciated the free parking. Breakfast was ok....service was good and food was tasty and well prepared....nothing to distinguish it as special, but nothing wrong with it either. lounge is nice for a drink with friends after all the bags...

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Helpful?
Thank sje15
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad to hear that you and your friends enjoyed your stay with us. I will be sure to let the team here know what wonderful comments you had about our hotel. Thank you for your feedback and we look forward to seeing you in the future. Warm Regards, Emilie Lonergan Rooms Division Manager cpsyracuse.com

New York City, New York
Reviewed 11 October 2012

Stayed here for business Oct 4-5 2012. Check in was quick and staff was very pleasant. Room was large and was very well laid out with a spacious shower with the overhead showerhead like rainfall...my fave! Not to boast, but Im a platinum member, so I dont know if most of the rooms are like this or if I was...

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Helpful?
Thank Hotels2ndhome
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am very pleased to hear that you had a wonderful stay with us. I will be sure to let the front desk team know about the kind words you mentioned. I do however apologize for the elevator issues you had when with us. We are always looking for ways to help boost our guest morale. Thank...

Honolulu, Hawaii
Reviewed 9 October 2012 via mobile

Overall nice room and decent location to downtown where we had business to conduct. Also very close to hospital and Syracuse University. Hotel is rounded and thus had some of the flaws inherent in the design. For example, rooms are pie shaped and thus like other reviews the bathrooms and shower are very weird, cramped and poorly designed. Main bed...

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Helpful?
Thank Tekeforlife
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, Thank you very much for your feedback. I am glad you found our hotel to be to your likeing minus a couple of items that you had mentioned. I will be sure to mention these to our engineering team who in turn can work on ways to spruce up our property. Thank you again for taking the...

Chantilly, VA
Reviewed 8 October 2012

The hotel is located next to I-81 so it is easy to get to and close to the university and the downtown area. But if you are unfortunate and get a low room located facing the highway, you may have a bad experience. The room on the 11th floor was bearable. The hotel is a round building so the rooms...

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Helpful?
Thank 3pltdad
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am pleased to hear that you had a joyous stay with us. We do our best in assigning rooms away from the highway when requested or when we are at our slower times to help prevent the highway noise. Thank you for your feedback and we look forward to your next stay with us. Warm Regards,...

SIDNEY
Reviewed 8 October 2012

I attended a state wide conference and stayed one night. The catering was above average and the staff was pleasant. My room was nicely updated but I did find random hair in the bathroom And on the towels. The elevator was an annoyance, but the biggest annoyance came when I realized I forgot my phone charger in my room. I...

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Helpful?
2Thank ALundin
Emilie L, Manager at Crowne Plaza Hotel, responded to this review

Dear Valued Guest, I am glad you had a pleaseant stay with us. I do apologize that you were not pleased with how we handle a lost item for return. Taking a method of payment for returning an item to a guest is our procedure at our property. We appreciate your feedback and the time you spent to write this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $188 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room on other side away from highway!”
 of 5 bubbles pearllodea, 11 Mar 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
 of 5 bubbles GourmetGirl2017, 3 Mar 2017 | Read review
“Ask for a room on the quiet side of the hotel.”
 of 5 bubbles jpewtherer, 26 Jan 2017 | Read review
“avoid rooms that face Interstate 81”
 of 5 bubbles J2600DNdianap, 20 Oct 2016 | Read review
“Do not know as did not stay in any room”
 of 5 bubbles Joanne339, 19 Oct 2016 | Read review
5 of 5