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05/02/2018 06/02/2018
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    Crowne Plaza Hotel

    701 E Genesee St, Syracuse, NY 13210-1505
    011 61 1800 760 595
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    05/02/2018 06/02/2018
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    Savings alert: 20% below average rate

    The price you found is 20% lower than this hotel's average rate of USD 136/night.

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    USD 119*
    USD 109*
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    USD 119*
    USD 119*
    Traveller (183)
    Room & Suite (69)
    Dining (10)
    Overview
    • Excellent25%
    • Very good40%
    • Average19%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “library lounge” (18 reviews)
    “rain shower” (30 reviews)
    “floor number” (14 reviews)
    Free Wifi
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Bar/Lounge
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    3.5 Star Hotel
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    Rooms
    5 Feb.6 Feb.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (721)
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    21 - 25 of 707 reviews

    Reviewed 14 September 2017

    We really did like this hotel. Shuttle to and from airport worked great. Rooms were nice. Had this great treat to refresh you on your bed for your arrival. We received a treat from their cooler. We used their meeting space, great facility. Can walk...More

    Thank Irving_TexasAnneB
    Response from General M, Manager at Crowne Plaza HotelResponded 16 September 2017

    Thank you for such a detailed review, we value our guests input, and will be looking into the issue you encountered with requests not being honored, we are happy that overall you had a good time, and hope to see you again if you visit...More

    Reviewed 8 September 2017 via mobile

    I write this review as I sit in the lobby in complete and utter shock with what is happening here. I am a platinum ambassador IHG guest and have almost always experienced exceptional service with the IHG brand. This stay has fallen so short of...More

    Thank Arta L
    Reviewed 28 August 2017

    This was probably a fine hotel once upon a time, but it's dated and, while they've tried to tart the old girl up, they haven't succeeded too well. The service in the library lounge and hotel restaurant were HORRIBLE. We never got served in the...More

    Thank miscrambler
    Response from General M, Manager at Crowne Plaza HotelResponded 5 September 2017

    miscrambler I am very sorry to hear about this experience you had. I would love to have you reach out to me privately at jtoles@cpsyracuse.com to discuss what occurred in more detail, and invite you back to have the great experience all of our guests...More

    Reviewed 26 August 2017 via mobile

    Rooms are pretty small, but clean, beds comfortable and slept well. Hotel is a little outdated and needs modernization. Buffet breakfasts provided very little variation. Staff were very friendly and helpful.More

    Thank ianwebb75
    Response from General M, Manager at Crowne Plaza HotelResponded 5 September 2017

    ianwebb75 We appreciate you taking the time to review our hotel, we are always looking for ways to improve our guests experience, and your feedback helps provide us with what our guests want to see. I'm sorry to hear the buffet left you feeling lacking,...More

    Reviewed 21 August 2017 via mobile

    Incredibly nice staff and the rooms were very clean and comfortable. had a room on the 14th floor Very quiet. the elevators were a little different than most....but no trouble to use The only issue was no breakfast included and the restaurant was kinda expensive......More

    Thank Chris B
    Response from General M, Manager at Crowne Plaza HotelResponded 24 August 2017

    Chris B Thanks for the wonderful review! We are so glad you enjoyed your time with us. And have passed on your feedback to David's manager. We hope to see you again soon! Jeremiah T

    About
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Airport Transportation
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • USD 95 - USD 226 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Business Hotel in Syracuse
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 279
    • Reservation Options
    • TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com, Expedia, Priceline, Travelocity, Orbitz, getaroom.com, Cancelon and HotelQuickly so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Syracuse
    • Also Known As
    • Renaissance Syracuse ,
    • Syracuse Renaissance
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    Traveller (183)
    Room & Suite (69)
    Dining (10)
    Hotel & Grounds (150)
    Bathroom (26)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    Penny R
    30 June 2017|
    AnswerShow all 2 answers
    Response from Penny R | Reviewed this property |
    Do you know what the site is??
    0
    Votes
    Juliesuebrian
    11 January 2017|
    AnswerShow all 2 answers
    Response from Joanne339 | Reviewed this property |
    Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
    1
    Vote
    jjoer13447
    5 August 2016|
    AnswerShow all 2 answers
    Response from BarbaraandThoma... S | Reviewed this property |
    Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
    0
    Votes
    Room Tips
    "the building is cylindrical: the on highway side faces away form the city and is quieter.."
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    "Ask for room opposite of freeway to cut down on noise."
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    "Ask for an upper room for the view."
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    "Anyplace away from the highway!!!!!"
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