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Crowne Plaza Hotel

Orbitz.comUSD 162*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 162*
USD 163*
USD 162*
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Crowne Plaza Hotel
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665 Reviews from our TripAdvisor Community

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Showing 653: English reviews
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Reviewed 2 days ago NEWvia mobile

I truly cannot even believe how disrespectful and unaccommodating the staff were at this hotel. Every single manager's attitude at this hotel was utterly disgusting. I had an event that took place in the ballroom and security guards were drinking on the job. The manager closed the open bar after a half hour when we were supposed to have it...

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Helpful?
Thank Jenna G
Reviewed 2 days ago NEWvia mobile

This is my 3rd time staying at the crowne plaza and this year was a huge disappointment. The hotel was dirty, there was dirt and garbage in the halls and elevators. The hotel staff was exceptionally rude. Everyone from the hotel bar, security, and even the manager disrespected me and my friends. There was horrible service, anything we asked for,...

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1Thank Jamie K
Ahmedabad, India
Reviewed 1 week ago

I got a room with a view facing the flyover. This view took its own magical form during the evenings with car lights creating a stream of well-lighted patterns. I had a long stay in this hotel for 6 nights. Due to my membership with IHG I received free breakfast coupons. This was a great treat as the breakfast buffet...

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Helpful?
Thank Benson07R
General M, Manager at Crowne Plaza Hotel, responded to this review

Thank you so much for taking the time to let us know about your stay, I'm happy to hear overall how well your experience was, and will be sitting down with our front desk to discuss what happened during your visit. We hope to see you again should you find yourself traveling back into Syracuse, and show you we can...

st pete florida
Reviewed 2 weeks ago

Best rate in town... Dozens of unsupervised kids wondering the hallways and stairways ill the wee hours. And our "special" rooms were next to the door for the stairwell on one of the floors that has vending and ice. Elevators were 20 feet away too. So you get the picture of the inside noise... now outside our windows was the...

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Helpful?
Thank dblbell56
IHGService, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear dblbell56, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our shower facility and we certainly appreciate your nice feedback on our beds. On the other hand, we would like to apologize for the inconvenience caused by the noise level during your visit and for...

North Haven, Connecticut
Reviewed 2 weeks ago

Stayed here April 2,2017 while daughter stayed at SU for Own the Dome. Check in fast and efficient, talked myself into a free drink at bar. Bar server busy but cheerful for Sunday night. Food at bar and breakfast the next morning quite good. Overall hotel clean (for a downtown property), parking free, room cozy, bed comfy. Best part the...

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Helpful?
Thank jtubis
Atlanta, Georgia
Reviewed 4 weeks ago via mobile

We stayed here one night. Hotel has a really nice bar/sitting area in the lobby. Rooms are shaped to fit the hotel's round structure and bed was very comfortable. While it is close to Syracuse University, it is a hike up the hill. Luckily the hotel had a shuttle. Only warning is if you check in between 12am-1am...this is the...

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Thank VivaciousVal
Menasha, Wisconsin
Reviewed 4 weeks ago via mobile

Work overnight. Hotel is in a good location for exploring around downtown. It has a very interesting elevator system driven by the round, tower like structure the building is in. The bar is small but has a good selection of local (and other) beverages on tap as well as a decent selection of liquor and whatnot. Bar menu is also...

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Thank Ron M
Buffalo, New York
Reviewed 26 March 2017 via mobile

I arrived around 5pm the night before the Syracuse Half Marathon. There were 3 people at the desk, and loads of runners checking in and getting settled. The wait was less than 5 minutes to get checked in. There were no king size beds that were cleaned , so the staff member upgraded me to a suite. I was very...

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Thank Megan N
ny
Reviewed 11 March 2017

Was here for work and stayed at the Crowne Plaza. Carmen at the front desk went out of her way to take care of my group! We came back from work late and wanted to get dinner and it would take an hour for a taxi being a Saturday night, and she got the van to drop us to a...

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Thank pearllodea
Kuwait City, Kuwait
Reviewed 4 March 2017

This is a small hotel.. but the rooms are excellent... the amenities are decent. The room service is quite good, although the restaurant is very simple, and slightly expensive... the food is good. The complimentary breakfast was GREAT considering how flexible they are with choices.. even though I was expecting a buffet.

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Helpful?
Thank GourmetGirl2017

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $189 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the better the view”
Benson07R, 18 Apr 2017 | Read review
“avoid floors 3 6 9 stay far away from stairwells do not accept rooms facing highway if u want a good night sleep. BRING EARPLUGS!!!”
dblbell56, 15 Apr 2017 | Read review
“Try the top floors, 14,15 great views”
jtubis, 12 Apr 2017 | Read review
“ask for room on other side away from highway!”
pearllodea, 11 Mar 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
GourmetGirl2017, 3 Mar 2017 | Read review
5 of 5
Orbitz.com
USD 162* /night
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CrownePlaza.comUSD 163
Hotwire.comUSD 162
Hotels.comUSD 162
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Prices are for 1 room, 2 adults
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