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Holiday Inn Express Syracuse Airport

Expedia.comUSD 114*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 120*
USD 114*
USD 117*
USD 120*
USD 115*
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Holiday Inn Express Syracuse Airport
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223 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Syracuse Airport
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Showing 220: English reviews
Annandale
Reviewed 30 August 2016 via mobile

I stay at hie for the usually warm pools and refrigerator. Pool was excellent, really warm. Unfortunately only some rooms have refrigerators. Ours didn't. Room was really silent. Not enough outlets Staff super nice Breakfast was usual hie

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Helpful?
Thank maddyrealtor
Missouri
Reviewed 7 August 2016

This hotel is a bit of a drive from the airport but ok to stay before or after a flight. Our room had two very firm queen beds, a flat screen TV, desk, closet, and bathroom that was on the small side. We were on the first floor and so heard people outside our room who were hanging around smoking...

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Helpful?
Thank Craig D
Ottawa, Canada
Reviewed 21 July 2016

There is nothing spectacularly good or bad about this hotel. It is a nondescript airport hotel that could be just about anywhere in North America. The rooms are clean and have some important amenities such as a refrigerator and a microwave. The breakfast is probably better than you might generally expect. However, the hotel is starting to show some wear...

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Helpful?
Thank BlackBear1959
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear BlackBear1959, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness and amenities of our rooms. However, I was concerned to see that you were not impressed with the general condition of our hotel specifically with our hallway carpet, fitness center equipment, and...

Reviewed 21 July 2016

We stopped here as a halfway point on a family trip from Ohio and Boston, and there's not too much to say about it. It was close to the highway and easy to find. We had to wait for check-in because there was a Phish concert going on nearby (and there was a very unhappy hippie in the lobby also...

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Helpful?
Thank Chris C
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Chris C, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to know that you approve of the cleanliness level of our rooms and customer service delivered. Thank you for...

Central Florida, Florida
Reviewed 17 July 2016

Extremely mediocre Holiday Inn Express. I've generally had really good experiences with this chain, but not at this location. Rooms don't look like they've been remodeled in quite some time -- you know, dated wallpaper, carpet, wall hangings, etc. And when I stayed there, the clerk at check-in was extremely apathetic - ignored me at first, then asked my name...

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Helpful?
Thank Glen A
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Glen A, Thank you for taking the time to review our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We would like to apologize for any challenges that transpired during your stay particularly with the service issues you encountered and the condition of the...

Reviewed 16 July 2016 via mobile

The Holiday Inn Express at Syracuse Airport was clean and comfortable. Good hearty breakfast buffet included. Easy to schedule free shuttle to/from airport. Nice helpful staff. Reasonably priced. Discounts for extended stays. Ask at check-in for discount for skipping daily maid service. Across street from gasoline station to fill your rental car tank quickly.

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Helpful?
Thank PKIConsulting
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear PKIConsulting, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and...

Reviewed 12 July 2016 via mobile

We arrived just before 5pm (2 hours after check-in began) and were told they didn't have a clean room for us. We had to wait in the lobby for 25 minutes before we could check in. Very annoying after a long day of travel. The walls and ceiling are paper thin. We heard every word our side neighbors said (everything...

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Helpful?
Thank Saturate
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Saturate, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be convenient from the highway, breakfast to be good, rooms to be clean and WiFi working. However, it is unfortunate that issues with the noise from our other guests prevented...

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 8 July 2016

Stayed here for 1 night on business. Close to airport, room was clean and in good condition, breakfast was good as well being standard HIE fare. No complaints. Several good restaurants in the area for dinner/lunch.

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Thank MSP-Mike
York, PA
Reviewed 7 July 2016

This hotel is clean, comfortable and close to the airport. We also had a great meal at the Clam Bar, which is 5 minutes away. Good choice! Staff is friendly and the Keurig in the room makes good coffee!

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Helpful?
Thank carlheir
Reviewed 20 June 2016 via mobile

On our way home to Ontario from a trip to Maine and New Hampshire we spent our last night before the border at this hotel. We've been coming there since it opened in 2009. It was a clean, comfortable space to relax and get a good night's sleep. Unfortunately, the quality of rooms has steadily gone downhill. Hallway carpets -...

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Helpful?
Thank Lilley1914
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your comments concerning the hotel and for your loyalty. We always like to hear from our guests that have stayed with us for many years. We recently received some new pillows so that we can replace the pillows that are not correct. Additionally all the hallway carpets were cleaned and the blue blankets are being removed all...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $168 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Syracuse Airport staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Express Syracuse Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms require future renovations.”
ohnrn, 10 Apr 2017 | Read review
“Great staff, constantly clean and well appointed”
RandBSpokane, 18 Mar 2017 | Read review
“Best at end of halls--2nd or 3rd floor.”
DaveS895, 28 Nov 2016 | Read review
“I travel with a short 3 foot extension outlet strip. It was useful because there weren't enough available outlets in the room.”
petersU3577DA, 23 Sep 2016 | Read review
“top floor is probably the quietest”
chriscO104AD, 21 Jul 2016 | Read review
5 of 5
Expedia.com
USD 114* /night
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HIExpress.comUSD 117
PricelineUSD 115
Booking.comUSD 120
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*Disclaimer
Prices are for 1 room, 2 adults
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