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Holiday Inn Express Syracuse Airport

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Holiday Inn Express Syracuse Airport
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214 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

Stayed here for the night with family so my son could swim. It was average. We had a certificate so I couldn't complain. Whenever we stay anywhere the first thing we do is check the mattresses. As we were checking the mattresses we noticed they both had enclosed casings. Makes you wonder and made us feel uncomfortable. It's not the... More 

Helpful?
Thank KrisGu
Bonita Springs, Florida
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 days ago NEW

Near airport and has shuttle. Rooms are quiet, staff is friendly, breakfast is good, grocery stores and restaurants nearby. HD televisions and beds comfortable. Our second visit to see family and will go back again.

Helpful?
Thank Dave S
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

We stayed here the night before leaving for Mexico . Was very close to the Syracuse airport . The man at the front desk was very helpful . I accidentally got sparkling water from the sofa machines and he took them back and I was able to get regular water . Very clean and offered a free shuttle ride to... More 

Helpful?
Thank Sarah B
Canton, Georgia
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

I have visited this property before on business and always enjoy coming back. The staff is so friendly and welcoming. The beds are comfortable and rooms are oversized. I like the addition of the Keurig coffee makers. This is a perfect location if you need to be close to the airport - as well as restaurants and shopping (check out... More 

Helpful?
Thank odomkim
WV
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 weeks ago

We were able to get this room at a discounted rate with a coupon. If we had paid full price ($179.99) we would have surely pulled our travel weary bodies back into the car and gone elsewhere. Housekeeping was the problem. There is no way our room had been vacuumed. There were bobby pins and a bottle cap on the... More 

Helpful?
Thank 1BJ1987
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear 1BJ1987, Thank you for your feedback regarding your stay at Holiday Inn Express N Syracuse Arpt, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and the in-room coffee maker. However, we’re sorry we fell below your expectation regarding housekeeping, carpet condition and the... More 

Sherburne, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2016

The folks at Holiday Inn Express were very polite and attentive. We had to call for directions (no Iphone) and they were happy to assist. The room smelled like smoke; but the desk was quick to give us a different room that was spotless and had no odor. The shuttle service is a real plus; and the charge to leave... More 

Helpful?
Thank Pat S
Long Island City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2016 via mobile

Stayed at this hotel October 1-3, and arrived before check in time. First room smelt like smoke (and it is a non smoking room) Was told someone else was given the room but denied it for the same reason. so we were about to call the front desk until housekeeper, Jerri, came to help. She offered to strip the beds... More 

Helpful?
Thank Ilovetapdancing6
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Ilovetapdancing6, Thank you for taking the time to share your recent experience at our hotel and for choosing to stay with us. While we are pleased with your kind regards toward our hotel location, dining experience during breakfast, elevator and housekeeping staff, Jerri, it is regrettable that you were not able to fully enjoy your stay with us due... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2016

An older vintage HI Express hotel located conveniently near the airport. Flew in around dinner time, hungry and tired. Plenty of restaurants nearby to chose from. Considering the age of the hotel, there aren't enough outlets and no USB charging ports, aka bring your own adapter. My room did not have a desk to work at so keep that in... More 

Helpful?
Thank Peter S
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Peter S, Thank you for staying with us and submitting your review. I am pleased to note that you liked the convenient location, pleasant staff and basic features of the hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry your room... More 

Kingston, Canada
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 September 2016

Located just a short drive to the airport, this Holiday Inn is very convenient for air travelers. It has a shuttle if you need one and is very close to fast food restaurants or places like Applebee's etc. I may sound like a broken record when it comes to the Holiday Inn Express but I consistently know what to expect... More 

Helpful?
Thank Cancun61
Silver Spring, Maryland
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2016

This hotel has little to recommend it, beyond its location near Interstate 81. I gather that it is also near the local airport, and we came across people who were using it because of its proximity to the New York State Fair. It is also near a couple of decent local restaurants (an Italian restaurant and a family-owned tavern), as... More 

Helpful?
Thank CharlesEliot
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear CharlesEliot, Thank you for taking time to write your review about our hotel. We are glad you regarded our location convenient from the Interstate and airport and found our rooms and beds to your liking. On the other hand, we are sincerely sorry if the lack of towels and lack of noise insulation were a let down during your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $142 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Syracuse Airport staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Express Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best at end of halls--2nd or 3rd floor.”
 of 5 bubbles DaveS895, 28 Nov 2016 | Read review
“I travel with a short 3 foot extension outlet strip. It was useful because there weren't enough available outlets in the room.”
 of 5 bubbles petersU3577DA, 23 Sep 2016 | Read review
“top floor is probably the quietest”
 of 5 bubbles chriscO104AD, 21 Jul 2016 | Read review
“Second floor room was quiet Second floor room was quiet-- AC is not too loud either.”
 of 5 bubbles carlheir, 6 Jul 2016 | Read review
“don"t Book here book at the Candlewood suites! Right across the parking lot!”
 of 5 bubbles maisieyurich, 4 Mar 2016 | Read review
5 of 5
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