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Candlewood Suites Syracuse Airport

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#12 of 31 Hotels in Syracuse
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241 Reviews from our TripAdvisor Community

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Showing 238: English reviews
Grass Lake, Michigan
Reviewed 10 October 2014

The hotel is a convenient location by the airport. The room is excellent - clean with a complete kitchen; work table, and large bathroom. The queen bed was comfortable for one but may be a bit small for two. The only drawback is no breakfast - although they have cereal you can buy and a couple of places to eat...

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Thank asti439797
Reviewed 22 September 2014

Our room was adequate. the pullback curtains were dusty on the tops and there was debris behind the nightstand. I lost a prescription med and called when we returned home to see if it had been turned in. I was told nothing was turned in and then told he was going up to the room to look . I was...

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1Thank Prettyredundant
Delaware
Reviewed 30 August 2014

We were visiting family north of Syracuse and had a hard time finding a hotel due to the students returning to school and also the State Fair. Candlewood was one of the last hotels I called. They had some rooms available so we booked and we were so glad we did. The staff were super friendly and the room was...

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1Thank delawaremir
Allentown, Pennsylvania
Reviewed 22 August 2014

Though the personal staff during the nighttime shift was extremely abrasive, the staff during the day was very friendly and accommodating. Meeting all the requests I had and also answering questions about the area. Overall a decent place to stay.

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Thank nlentz1228
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear nlentz1228, Thank you for taking the time to review our hotel. I am sorry that you found the PM desk staff to be abrasive. I have shared your comments with them and will use them as a training tool. We are glad you enjoyed your stay otherwise and hope to see you again in the future. Edward Buczek General...

Watertown, New York
Reviewed 18 August 2014

Our one night say at the Candlewood Suites was a pleasant one. The room was clean (for the most part) and neat. Housekeeping could have taken a bit more attention to detail. The desk staff was helpful, easy access location and parking was convenient

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Thank speechteach13626
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Speechteach13626, Thank You for reviewing our hotel. I have shared your comments with the Housekeeping Team and hope to use them as a training tool to help them to remember the small details. We look forward to having you as our guest in the future. Edward Buczek General Manager

Harker Heights, Texas
Reviewed 15 August 2014

I had two main issues with this hotel. 1) It was not clean. Every time I turned the lights on, there were roaches running everywhere. 2) The Operations Manager, Megan A. Campbell, was the person who manned the front desk from the time we checked in until about 3-4 hours later. She was rude. She did not even glance at...

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1Thank Eric F
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Eric F, Me and my team would like to apologize for the service that you were given during your stay. I have shared your comments with the appropriate employees. Since we are in the hospitality industry, customer service is one of our main priorities and I am sorry that you felt it was lacking. As you can see by...

Providence, Rhode Island
Reviewed 7 August 2014

We stayed at this hotel because we had a very early flight the next morning. It is an all suite hotel with kitchen and separate bedroom, way more than we needed for a quick one night stay. The place could use updating and the linens weren't great, but the towels we excellent, fluffy new and bright white.

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Thank panama2000
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Panama2000, We appreciate your feedback about our hotel. We have started doing some upgrades to the hotel starting with new bedding packages, soft seating and a new lobby area. We would love for you to come back in the future to see what other updates we will be doing soon. Edward Buczek General Manager

Syracuse, New York
Reviewed 1 August 2014

We have been staying here for 5 years during the summer months. The staff is always wonderful and the rooms are nicely equipped for long term stays. The Candlewood Cupboard has a great selection of snacks for those nights we dont feel like cooking. We will be back again soon !

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Thank 365Tom_J
seattle
Reviewed 18 June 2014

Taking the last flight out of Syracuse to Seattle and it's cancelled! BLAH! We were seeking a room and came across the Candlewood as it is a two minute drive from the airport. The gal at the front desk was super nice and helpful. We commented, off the cuff, that our flight was cancelled and she piped up with "Oh!...

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1Thank schmotz
New Delhi
Reviewed 3 June 2014

Nice clean property close to the airport. No breakfast served. But very close to diners . There is also a well stocked gas station across the road . Stay away from room number 110 as it is next to the hotel laundry. Which can be very noisy

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Thank Mohitoswal
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Mohitoswal, Thank you for taking the time to review your recent stay with us. We are glad to hear that you found our hotel clean and located in a great area with plenty of food options around us. As we are a busy hotel the lobby area can sometimes get loud during peak check in times. We wish you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: $119 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Syracuse Airport staff and other travellers.
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Questions? Get answers from Candlewood Suites Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor near end of hall if you have a pet.”
 of 5 bubbles susanmQ6019SJ, 15 Nov 2016 | Read review
“any room would be a good one”
 of 5 bubbles 942jasonh, 29 Feb 2016 | Read review
“If you will need ice turn the ice maker on in your freezer.”
 of 5 bubbles 107thereset, 9 Feb 2016 | Read review
“Go to the Holiday Inn Express next door.”
 of 5 bubbles dmanleyLeesburg_IN, 20 Jan 2016 | Read review
“I had inadverdently resaerved a smoking room. It was no problem to switch rooms”
 of 5 bubbles Danukester, 15 Dec 2015 | Read review
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