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All reviewssyracuse airportfront deskpark and flyfrequent travelerthe maintenance manthe shuttle driverearly flightbed was comfortablethe holiday inn expressstay at this hotel againhome away from homecleaning staffcoffee makerfitness roomstate fairstayed here for one nightnice stay
Went to Syracuse to work & attend a charity event. Upon arriving, check in folio was already prepared. Room keys worked right off...which is a rarity for me. Room was spacious & clean, AC was quiet, bedding and pillows were good. Since I was there...More
We stayed here for one night on a road trip heading south. We found the room to be basic, but very clean and comfortable. I can imagine staying here for several nights while visiting the area, as the little kitchenette in the room would be...More
Our room was good size, clean and quiet. They have plenty of extras which we did not have a need for since we left early for a morning flight. Our early morning shuttle van ride did not leave on time since the driver was late,...More
I'm very disappointed that I can't rate this hotel '0' stars. To start, the staff is unprofessional, unfriendly, and horrible - incompetent to sum it up and should not be working in the service industry. The room we were given was not cleaned and it...More
Room smelled funny.....Unable to open a window to air it out...Pretty well all 3 star hotels now have windows that can't be opened...The building code for hotels and inns should be changed.
Smell turned out to be urine in the bathroom.....Changed roomsMore
2 Thank Grant S
Response from Candlewood S, General Manager at Candlewood Suites Syracuse AirportResponded 2 weeks ago
Dear Grant S,
Thank you for taking the time to share your recent experience with us. I want to sincerely apologize that you had to move rooms due to a bad smell in the room upon arrival. I do hope the new room was to...More
Certainly anything longer than a week though you have to contact the Sales Office. That is how I negotiated my rate. The hotel is in immaculate condition, the staff is over and beyond friendly and willing to help with... More
Certainly anything longer than a week though you have to contact the Sales Office. That is how I negotiated my rate. The hotel is in immaculate condition, the staff is over and beyond friendly and willing to help with anything one may need. The hotel does not have bugs of any kind I have been staying weekly for business for several years. It sounds like you booked a room without looking into the amenities the hotel provided. If you were looking for a hotel with breakfast or a pool you should have booked one from the beginning. You are evidently capable of using a computer to write a review but not to verify your needs for a hotel stay? Your inability to use spell check is also not lost on other Trip Advisors such as myself as another point that your claims hold no water. Even misspelling the gentleman's name from Blake to Black and the hotel employee Nancy to Mancy.