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Crowne Plaza Suffern-Mahwah

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Traveller (89)
Room & Suite (72)
Dining (4)
Ratings and reviews
Certificate of Excellence
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“koi fish”(5 reviews)
“front desk”(57 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
Suffern-Mahwah Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business...
Offers from Crowne Plaza Suffern-Mahwah
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Location and contact
3 Executive Blvd, Suffern, NY 10901-4113
Hotel website
30.2 km to Teterboro Airport
24 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
1 Aug.2 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (445)
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415 results
Traveller rating
199
147
39
12
18
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Time of year
LanguageEnglish
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199
147
39
12
18
Show reviews that mention
All reviewskoi loungekoi fishfront deskwoodbury commonsbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innwedding weekendlobby arearooms are modernwest pointhotel restaurantthis past weekendbed was very comfortableconvenient location
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1 - 5 of 415 reviews
Reviewed 1 week ago

We stayed there in July 2018 and had a very pleasant stay. We chose this hotel since it is on the way to upstate NY and also close to Woodbury Commons. The hotel staff is very friendly, the lounge area is huge with a koi...More

Thank ktsp65
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 1 week ago

Dear Valued Guest, Thank you for the 4 stars and pleasant review. We all appreciate it and are pleased we meet your expectations. Please come back and visit us again soon. Bob Wilson General Manager

Hotel's Favourite
Reviewed 5 weeks ago

I want to let everyone know that if you are going to travel on your way from Newark airport towards upstate New York and want to rest for a night or two or want a good place to unwind after a long trip from upstate...More

Thank astro14
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 4 weeks ago

Dear Valued Guest, WOW! Thank you for the excellent comments. We are all so pleased we exceed your expectations! Our staff love the hotel and our guests and it shows. We look forward to all of your return visits. Bob Wilson General Manager

Reviewed 1 week ago

My wife and I needed a place to spend the night as we were exhausted after hours on the road. After going online and searching the hotels in the area and alot of 2 star hotels, this seemed great, as it is listed as a...More

Thank hotelguy123
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 1 week ago

Dear Valued Guest, Thank you for the 4 stars! I am so pleased we meet your expectations. Please come back and visit us again soon. Bob Wilson General Manager

Reviewed 2 weeks ago via mobile

It was a great stay. The front desk representative nick N was amazing. Check in was a breeze. I will definitely Recommend. Wonderful breakfast had a lot of choices and Attended was also informal about where things would be placed.

Thank Stephanie E
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 1 week ago

Dear Stephanie E, Thank you for the 5 stars! We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Reviewed 2 weeks ago via mobile

Stayed overnight. Bed is directly below the A/C unit which continuously blew air on us. I was unsuccessful in redirecting the vent. Uncomfortable night’s sleep because of it. The toilet paper iholder was so far back/behind from the toilet that one’s arm & hand was...More

Thank Georgia I
Response from Bob W, General Manager at Crowne Plaza Suffern-MahwahResponded 1 week ago

Dear Georgia I, I apologize that we felt short of meeting your expectations. Each of your comments will be addressed with the appropriate departments. Thank you for your comments. Bob Wilson General Manager

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 117 - USD 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 117 - USD 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (89)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
carlonana
14 March 2018|
Answer
Response from choice9 | Reviewed this property |
West Nyack Car Service - Carlos at: (845) 422-0000 or 845-358-3131 it's best to text. About $110.00 including tip. The hotel may also have other recommendations.
1
Vote
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
Votes
Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
Votes
Room Tips
"ask for room facing outside"
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"A good place to stay over night or local event activities."
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"All the rooms are away from the lobby so pretty quiet."
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"If you want a quiet room, ask for one around the outer perimeter; inner rooms face the lounge and it can be..."
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