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Hilton Garden Inn New York/Staten Island

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Hilton Garden Inn New York\/Staten Island
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1,040 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New York/Staten Island
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Showing 1,024: English reviews
Staten Island, New York
Reviewed 13 April 2016

We took a small local getaway with the kids . Th staff was friendly , rooms were clean and food was really good . We were completely happy with our stay . We actually also stayed there Christmas Eve to do something a little different which was an awesome experience that why we went back . If your ever traveling...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank I5042FFnicolet
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear I5042FFnicolet, Thank you for reviewing our hotel. We're so glad to hear that you decided to return to our hotel after your stay on Christmas Eve and that we were able to satisfy your needs during your stay. We hope to see you again.

Reviewed 11 April 2016

very satisfied with this hotel, everything starting with checkin to checkout went well. rooms were clean, price was great. i would greatly recommend this hotel in staten island for an overnight stay, starting with the restaurant, food was excellent.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank deberad
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear deberad, Thank you for taking the time to review our hotel. We're so happy to hear that you were satisfied with your stay and hope to see you again.

Reviewed 8 April 2016

Hotel is dated, but recently refurbished so it appears new. Lobby and common areas are very welcoming. Room was clean. Beds were comfortable. Fitness room was also clean and well appointed. We attended an event in the ballroom, which was impressive. Service was pleasant. We were able to reserve a shuttle to the ferry, which was very convenient for us...

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Helpful?
Thank Lesly S
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Lesly S, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and will look into the suggestions you made. We hope to see you again.

Miami, Florida
Reviewed 7 April 2016

Stayed here 2 nights for our wedding anniversary. Impressive attention to guest satisfaction! Clean rooms and very friendly staff always smiling and willing to help. Lorenzo's restaurant was excellent and affordably priced for very good food!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 291karlk
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear 291karlk, Thank you for your review and happy anniversary! We're so happy that you chose to celebrate your special occasion with us. We hope to see you again.

Rushville, New York
Reviewed 7 April 2016

Great place would stay again family friendly Rooms comfortable staff very friendly Dinner very good bit pricey but good Wish pool was open on Sat night Easy access to expressway for travel shuttle to ferry if you want to go to Manhattan

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Brian G
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Brian G, Thank you for taking the time to review our property. We appreciate your feedback and hope to see you again.

Wilbraham, Massachusetts
Reviewed 6 April 2016

Every thing was perfect. The check in was quick, dinner at Lorenzo's was delicious. The staff was wonderful and very helpful! The only drawback was no room service for breakfast. Check-out was a breeze.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Susan T
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Susan T, Thank you for reviewing our hotel. We're pleased to hear that you enjoyed your stay with us and hope to see you in the future.

Washington DC, District of Columbia
Reviewed 6 April 2016

A random person apparently checked out of our room. Also our card was used without authorisation. We spoke to the front desk and were told that something had gone wrong and that our card was charged when the other person checked out. 2 different bills were emailed to me and without review my card was charged. I am a diamond...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank R75JRjay
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear R75JRjay, We would like to apologize for the issues that you've experienced during your stay. I understand that you have been in contact with the manager in regards to this. We hope that we are able to resolve this situation to your satisfaction.

Port Richey, United States
Reviewed 5 April 2016

Rooms smaller than they appear on line and poorly lit. Very cheap with the cups for the Keurig and additional $3.00 a cup Breakfast a total rip off and not available until 7 am. Left only one half roll toilet paper. Cannot adjust heat on your own

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Nancy B
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Nancy B, Thank you for taking the time to share your feedback with us. I'm sorry to hear that you were disappointed with your stay. Every room is set up with 2 regular coffee k-cups, 1 decaf coffee, and 1 English breakfast tea. Substitutions can be made if needed and all k-cups are replenished when the room is serviced....

Brooklyn, United States
Reviewed 5 April 2016

Had a company party in the Tea Garden room and was very pleased. My Wife and I spent the night and enjoyed being able to have a good time at the party and walk upstairs to our room. Everything was great with the hotel , only complaint would be the view of the swamp lands of SI but that is...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank William J
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear William J, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and hope to see you again.

North Brunswick, New Jersey
Reviewed 4 April 2016

The Hilton Garden in Staten Island is the best property I have ever stayed in, and they cared about my needs.They atve all my request and satisfied everything to the best of their ability and went up and beyond for me and my family I mother of two children with special needs and they accommodated us with no hesitation

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank melissav822
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear melissav822, Thank you for taking the time to review our hotel. We're so happy to have provided you exemplary accommodations. We strive to exceed our guests' expectations and it's so great to hear when we do. We hope to see you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Region: United States > New York > Staten Island
Price Range: $174 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Staten Island staff and other travellers.
25 questions
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Questions? Get answers from Hilton Garden Inn New York/Staten Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All Room are good”
 of 5 bubbles charlesp368, 15 Jan 2017 | Read review
“Front of the hotel is the quietest”
 of 5 bubbles CarlMarx, 15 Jan 2017 | Read review
“If you like quiet, try room 641.”
 of 5 bubbles airpizz6, 18 Dec 2016 | Read review
“Room 601 is directly below the loud venue - suggest a lower floor or someone else on the floor”
 of 5 bubbles coastalsuz, 7 Nov 2016 | Read review
“Make sure you are in a quiet room”
 of 5 bubbles mrush90677, 1 Nov 2016 | Read review
5 of 5