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Small room, two beds, refrigerator, but no Microwave. Iron and ironing board in room.
Keurig brewer in room. Not enough parking - 3 hotels on same site. Breakfast room was under renovation, so Lobby was dominated by breakfast setup. Breakfast was very good - sausage,...More
Thank Tom V
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 3 days ago
Dear Tom V,
Thank you for taking the time to leave us your feedback. We are glad our had a good experience and appreciate your sharing it with other travelers! We do have refrigerators and microwaves upon request only, but they are scattered in some...More
We recently came to the hotel and planned on staying for one week to babysit for our grandchildren. Then we heard about the hurricane Irma and we ended up staying two more weeks, totaling three weeks! The Service could not have been nicer! And Carissa,...More
1 Thank PPadolsky
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 7 October 2017
Dear Phyllis and Chuck,
Thank you for taking the time to leave us this wonderful review. It is always a pleasure to accommodate you during your stay! Our staff works hard to keep our guest happy, especially Carissa, Nadine and Stephanie who will all be...More
First, let me say that the front desk staff is amazing! I dealt with 4 different people and they were all great. The hotel ... not so much. I won’t talk about problems related to the renovation. Understandable. However, the bed was a double, but...More
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 8 May 2018
Thank you for taking the time to leave us your feedback. We want to extend a sincere apology for the issues experience during your stay and failing to provide a better overall experience. We will speak to our maintenance and housekeeping staff about...More
I stayed here for one night last year. Staff was nice and helpful but that is probably the only good thing about this hotel. Free parking is nice and the free breakfast was the highlight of my visit. Security person was on site making sure...More
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 13 April 2018
Thank you for taking the time to leave us your feedback. We apologize for the inconveniences experienced during your stay. In regards to the room issues we have been using preventative maintenance to ensure other guest do not experience such problems and non...More
I stayed only one night during our visit to New York. The room was very clean and comfortable with all basic amenities in the room. The morning buffet breakfast was nice and convenient. The staff was polite and we did get to park our car...More
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded 1 March 2018
Thank you for taking the time to leave us this wonderful review. We are delighted we were able to provide a great overall experience! We hope to see you again soon so we can provide another superior stay.