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The Saratoga Hilton

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1,113 Reviews from our TripAdvisor Community

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Showing 1,109: English reviews
Rocky Point, New York
Reviewed 2 days ago NEW

Great location and friendly staff but not worth the extra money. If you need two beds in a room they are doubles, they are renovating and their is no coffee or snack shop. You have to pay a nightly fee to have a microwave in your room, even know their is no snack/coffee shop. Wasn't worth the money.

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Helpful?
Thank Jackena
Little Falls, New York
Reviewed 3 days ago NEW

The lobby and common areas were beautifully decorated for the holiday season. The fireplace in the lobby is a relaxing touch.It felt very inviting, yet upscale. The room itself was clean and comfortable.The bathroom was extremely small (the door JUST clears the toilet!) but for the two of us was fine. The walls seemed thin- I could hear people talking...

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Thank travelfiend16
New York
Reviewed 6 days ago NEW

Room was clean, spacious. Only disappointment was the restaurant- The menu looked enticing and we were staying here for a conference that fell on our wedding anniversary. We ate at the hotel since reviews seemed favorable. The calamari appetizer was cold, breading falling off, and did not have cherry peppers as advertised, only some unattractive strips of parmesan that didn't...

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Thank elissa g
Liverpool, New York
Reviewed 1 week ago via mobile

Nice older hotel. Many updates to beautiful lobby and entranceway. Rooms a bit dated, but comfortable. All staff we encountered were VERY friendly and made us feel welcome. With HHonors Gold status, we were upgraded to a suite. Without asking! Sign up for the program and enjoy the perks!

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Thank tk369
Rochester, United States
Reviewed 3 weeks ago

Without doubt one of my favorite hotels. That is why I continue to do business with Hilton. The stayed was excellent. Upon arrival we were warmly welcomed by the staff our organization name was mentioned on the board and we were given excellent customer service. The staff was extremely friendly, the restaurant very professional (appreciated this!) and the restaurant supervisor...

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Thank Dana J
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Tripadvisor public forum. There is nothing more motivating for us than receiving feedback like yours. However what really makes me feel proud to hear is about the friendly and polite services provided by our...

Vestal, United States
Reviewed 3 weeks ago

I stayed at this Hilton for a conference. The food was delicious, the hotel was beautiful, and the staff was Amazing! The staff was helpful and prompt at every request. I would highly recommend them for your conference/event needs.

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Thank Michelle A
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thanks for your positive comments and recommendation! It sounds like you had a wonderful time with us during your conference, and we can't wait to welcome you again soon!

Franklin Square, New York
Reviewed 3 weeks ago

Excellent place to stay if you have business at the convention center. Just walk up and walk thru hotel lobby to the center. Best experience. Gift store has great coffee and makes fresh eggs for breakfast.

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Thank 16annmarieg
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thanks for your stay and review! We're delighted to hear your visit exceeded all expectations as our team works hard to ensure each guest can enjoy a relaxed and productive time with us. We appreciate your feedback, and we look forward to having you as a repeat customer very soon!

POUGHQUAG
Reviewed 3 weeks ago

This is my 4th hotel in Saratoga and the worst one. My favorite was all booked so I took a chance on a Hilton since I never had a problem with Hiltons. I did not have a problem here either just a few annoyances. The first one was the check in, I travel a lot and I visit Saratoga at...

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Thank from10801
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

I am terribly sorry to hear about the negative impression you got during your most recent visit to our hotel. Our constant aim is to provide only the highest level of service and hospitality to our guests. During the time you stayed with us we were in a sold out situation the night before, and our housekeeping department was working...

Rochester, New York
Reviewed 4 weeks ago

After reading some of the negative reviews, I was worried about staying here. But, I thought the hotel was wonderful. Perhaps I was in a renovated room, but it was great - beds were wonderful, size was large for a basic hotel room, very quiet. People working at the hotel were very friendly and efficient. Being at a conference at...

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Thank AmyV243
Darryl L, Director of Sales at The Saratoga Hilton, responded to this review

Thanks for your stay and review! We're delighted to hear your visit exceeded all expectations as our team works hard to ensure each guest can enjoy a relaxed and productive time with us. We appreciate your feedback, and we look forward to having you as a repeat customer very soon!

Saratoga Springs, United States
Reviewed 4 weeks ago

1. The night desk person was not able to resolve the cable TV issues that I was experiencing my first night at the hotel (Nov 2)- there was no cable at all. It was the final night of the World Series and I wasn't able to watch it. He offered to move me to another room but I it was...

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Helpful?
Thank Beverly A
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Beverly A for posting a review of your stay with us. Please accept my sincere apologies for failing to deliver a positive experience. I completely understand your frustration with the situations you mentioned and apologize for not being able to correct the issues in a timely manner. We take pride in our hospitality training and strive to deliver...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 

Additional Information about The Saratoga Hilton

Address: 534 Broadway, Saratoga Springs, NY 12866-2209
Region: United States > New York > Saratoga Springs
Price Range: $161 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Travelocity, Booking.com, Cancelon, Expedia, Priceline and Odigeo so you can book your The Saratoga Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton
Hotel Style:
#10 Business Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Saratoga Hilton staff and other travellers.
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Questions? Get answers from The Saratoga Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location in town of Saratoga”
 of 5 bubbles 713elissag, 2 Dec 2016 | Read review
“Pick a different hotel at the prices they charge, no way this was worth the nightly price.”
 of 5 bubbles from10801, 12 Nov 2016 | Read review
“the newer section (main hotel) rooms are better”
 of 5 bubbles denised193, 31 Oct 2016 | Read review
“Book an odd number room if you want to face Broadway.”
 of 5 bubbles DianeR871, 20 Oct 2016 | Read review
“If you have difficulty walking, request a room near the elevator.”
 of 5 bubbles KTBNY, 8 Oct 2016 | Read review
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