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Hilton Westchester

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471 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Reviewed 29 December 2015

We traverl to Westchester often to meet famly and this hotel always has excellent service and very reasonably priced. Always enjoy the stay and the convenient location. The hotel staff is always friendly and helpful.

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Helpful?
Thank 50racheli
Kai F, General Manager at Hilton Westchester, responded to this review

Always glad to provide a relaxing warm and friendly home away from home experience. Seeing families return year after year is a great testament to the memories we are able to be part of through these rewarding visits.

Orland Park, Illinois
Reviewed 24 December 2015

I like this hotel for it location when I have to visit clients in White Plain, NY however the rooms have seen better days. The furnishings are quite worn out and the hotel is spread out with odd paths to get between buildings. Also, it is nearly impossible to find you way around the parking lot at night. There is...

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Helpful?
1Thank Paul M
Kai F, General Manager at Hilton Westchester, responded to this review

Each year we upgrade areas such our internal lighting, and soon the parking lot lighting as well. They hotel layout provides many choices for those looking to be close to the lobby and others wanting a more secluded location to rejuvenate during their stay as well.

Reviewed 23 December 2015

I have stayed here multiple times over the past year and have been very happy with each visit. The service at the front desk is impeccable, fast and courteous. I have stayed here for medical visits in nearby Greenwich, for a trip to the city, and for 2 Yankee games. I have stayed here both for a couples weekend, and...

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Helpful?
Thank carac182
Kai F, General Manager at Hilton Westchester, responded to this review

Always great to get the wonderful feedback from those who frequent the hotel routinely and call our hotel home. We appreciate that you took time to share your valuable insights.

Reviewed 21 December 2015

This is an old hotel that desperately needs updating!! As many reviewers have mentioned, the walks to the rooms are lengthy, some of them outside. This can be quite burdensome and problematic if you have much luggage. The breakfast buffet included for Hilton Honors members is good.

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Helpful?
1Thank VAGypsyGirl
Kai F, General Manager at Hilton Westchester, responded to this review

Our property does have both internal and external pathways to enjoy the vast 36 acre manicured property. Allow us to provide you with a suitable location to your personal needs on your next visit.

Yardley, Pennsylvania
Reviewed 20 December 2015

This is my go to Hotel for Westchester. I have stayed many times in the last few months and it always has been pleasant with one service exception (most stays have been 5 last stay was 2.5-3). The older wing is a bit dated and a decent walk from the entrance with the shortest path outside. The newer wing rooms...

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Helpful?
2Thank Bill K
Kai F, General Manager at Hilton Westchester, responded to this review

As such a loyal customer that always enjoys the great service and property it is unacceptable that a new driver from the transportation company deliver less than perfect service. Knowing this and pointing it out allowed us to address the issue and we appreciate your desire to always help us improve and not accept anything less.

Pearl River, New York
Reviewed 19 December 2015

We stayed at the hotel on our way home from the Bronx Botanical Gardens Holiday Train Show. The hotel was just 15 minutes away. The lobby is attractive and the fire burning in the fireplace made it very cozy on a cold night. The amenities were excellent. Our room was comfortable, but definitely in the middle of a renovation (and...

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Helpful?
Thank dancer735
Kai F, General Manager at Hilton Westchester, responded to this review

We are glad you enjoyed the hotel and shared a couple items that we have since addressed as well. We look forward to you coming back to also enjoy the beautiful grounds this spring.

Rye Brook, United States
Reviewed 13 December 2015

This hotel service is not up to par. I have had several terrible room service encounters and the management was not at all interested in resolving the matter. I will not stay at this hotel again in the future.

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Helpful?
1Thank Linda B
Kai F, General Manager at Hilton Westchester, responded to this review

Your experience is unacceptable and were addressed with our team members to ensure a repeat of those issues don't occur. Although frustrating I do hope to once again earn you trust on your next visit. We appreciate your willingness to give us another chance.

Prosper, Texas
Reviewed 10 December 2015

Normally this hotel is on top of their game but this time they fell way short. Hotel Key issues which would hot have been so bad if I didn't have to walk a long way back and forth with luggage and other items. The store at the hotel which charges 3 times pricing (which I can normally handle and expect)...

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Helpful?
Thank Murray S
Kai F, General Manager at Hilton Westchester, responded to this review

We have always exceeded your expectations so it is very frustrating to have fallen short. I apologize and have taken action on the items you mentioned to reolve them as well. Look forward to your next visit.

Pottstown, United States
Reviewed 7 December 2015

Broken phone - I made do with my cell phone, but when the mtce man came to diagnose the issue, he proceeded to pull the bed away from the wall and had to lay across the clean linens to get to the phone jack. I had pulled the comfortor back, so he was laying on clean sheets in his uniform,...

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Helpful?
1Thank Micle F
Kai F, General Manager at Hilton Westchester, responded to this review

We have addressed your concerns with our maintenance team to ensure they follow our protocol of providing a clean cloth to use in these situations and still respond in a quick manner to resolve any issues that arise. I'm glad you found the food to your liking but our team should have quoted the correct time, called you that a...

Charlotte, North Carolina
Reviewed 4 December 2015

This massive hotel in New York's suburbs is comfortable and friendly. Nice lobby restaurant, large and well-appointed rooms. Excellent fitness center (taking up two hotel-room spaces rather than the usual one). Close to Westchester County Airport and the Rye Metro-North station, with convenient free shuttle vans to each.

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Helpful?
Thank Sara H
Kai F, General Manager at Hilton Westchester, responded to this review

Rest, relaxation and ideal location are just some of the great qualities you can find here. Our staff does work diligently to make your staff with us an enjoyable one.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 

Additional Information about Hilton Westchester

Address: 699 Westchester Ave, Rye Brook, NY 10573-2821
Region: United States > New York > Westchester County > Rye Brook
Price Range: $147 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Reservation Options:
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Westchester staff and other travellers.
13 questions
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Questions? Get answers from Hilton Westchester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“485 orany room facing the woods”
 of 5 bubbles S2449JRchristophert, 2 Dec 2016 | Read review
“Just say no to any 100 level rooms”
 of 5 bubbles MikeR2011, 29 Nov 2016 | Read review
“The hotel is extremely spread out so inform if you have mobility issues.”
 of 5 bubbles 440shellyc, 30 Oct 2016 | Read review
“The second floor does not require an elevator or stairs. Each wing is quite long so try to be closer to the lobby.”
 of 5 bubbles melskins, 15 Oct 2016 | Read review
“The hotel is very spread out and can require quite a bit of walking some guests may want to request a room close to the lobby.”
 of 5 bubbles pjlenahan3, 13 Oct 2016 | Read review
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