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Was at this beautiful hotel on July 21, 2018 with my wife for our anniversary. Immediately my bags were taken by the bell hop....I had a great person Mr. Garvin who checked me in. I then met Mr. Christian not sure if I spelled his...More
the hotel is wonderful... nice place.. plenty of flowers.. good environment. SPECIAL THANKS to Mo. he is a wonderful person who helps solve any issue.. and always with great attitude and a smile!!!! he makes a big difference.
1 Thank lidia g
Response from Kai F, General Manager at Hilton WestchesterResponded 3 June 2018
Mo is one of many tremendous team members here. Thanks for recognizing his efforts. We appreciate the great feedback on the hotel.
Horrendous is an understatement.
An attentiveness to customers and attention to detail are paramount in the hospitality industry. I was hard pressed to find either here.
My room was changed twice. After I received my key, which clearly stated “178,” I was directed on two...More
Had 3 rooms and 2 smelled a bit musty & none of the 3 rooms were near each other.
1 of 2 elevators was out of service upon check in and 2 of 2 were out of service at check out.
Upon arrival, I could...More
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For me it is a pleasure to mention some members from this property with a high education and an excellent hospitality. They made me feel loyalty. Thanks Michael, Jerrick and Mo for your great Jobs. I never been in a hotel with a nice welcoming...More