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Rochester Riverside Hotel

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Traveller (26)
Room & Suite (24)
Pool & Beach (5)
Overview
  • Excellent42%
  • Very good21%
  • Average6%
  • Poor10%
  • Terrible21%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (78)
There are newer reviews for Rochester Riverside Hotel
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All reviewsconvention centernumerous placeswedding plannerlook forward to returning sooncatering managerflight attendantnew ownershipfront desk staffview of the riverhotel staffgood sizejessiebreenfrankierenovationshuttle
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11 - 15 of 77 reviews
Reviewed 1 week ago

Worst hotel experience I have ever had. So at check-in we explained that we would be paying cash for our stay. We were told ok no problem pay when you check out. They just need our debit card number for incidentals. Got to our room...More

2  Thank Pwbessey
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Mr. Bessey, Thank you for your feedback about your recent stay at the Rochester Riverside Hotel. I'm truly sorry for the negative experience you encountered at the hotel. This is certainly not the standard we expect to exceed for our guests. My team has been...More

Reviewed 2 weeks ago

Came in really late after a hectic day was in a bad mood and wanted to go straight to bed. The elevators didn't work which was annoying but the managerwas SUPER nice about it and helped with all of my things. Had to use stairs,...More

Thank WanderLustAndLost11
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guests, Thank you for taking time to write a review regarding your recent stay. I am very sorry that you were inconvenienced due to our guest elevators being under renovation. We will have two elevators operational in June 2018 and all four operational...More

Reviewed 2 weeks ago via mobile

I was in roc burger 2 Times close to st. Patrick’s day. The first time I went in wasn’t too busy but I honestly don’t know why. All staff I intersected with was welcoming in the hotel. Especially when Nicole was bartending. I specifically noticed...More

Thank Steve P
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guest, Thank you for your kind review. We are so happy you enjoyed the ROC Burger Bar, our staff and our services. Nicole is a gem and we are very proud to have her on our team. We look forward to servicing you...More

Reviewed 2 weeks ago

We had lunch at the new restaurant Roc Burger located in the hotel. It was very delicious and would definitely go back! You could tell it was newly renovated and everything was very clean. The different burgers on the menu were very creative.

Thank samcorrigan01
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guest, Thank you for your kind review. We are so happy you enjoyed the ROC Burger Bar, look forward to servicing you in the near future. Syed Younus General Manager

Reviewed 2 weeks ago via mobile

Check-in was a fiasco. No carts or bell hops to help with luggage. Only one elevator was working. Severely understaffed in both restaurants. The bar/ restaurant had one person working the entire day. Housekeeping didn't show up till 530. By Friday night, no elevators were...More

1  Thank Chipper59
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guests, Thank you for taking time to write a review on your recent stay. I want to say how sorry I am that we let you down. We strive to provide all our guests a wonderful experience and I'll use the feedback provided...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Room Service
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Pool
Details
Price range
USD 106 - USD 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 106 - USD 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (26)
Room & Suite (24)
Pool & Beach (5)
Dining (4)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Alexis T
4 April 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
28 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
13 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"The King River View Room was wonderful"
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"Find a different hotel"
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"I enjoyed the high floor close to the elevator overlooking the river and the water falls"
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"View of the River is best"
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