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Radisson Hotel Rochester Riverside

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Radisson Hotel Rochester Riverside
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1,328 Reviews from our TripAdvisor Community

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Showing 1,318: English reviews
Philadelphia, United States
Reviewed yesterday NEW

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San Jose, United States
Reviewed 2 days ago NEW

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Utica, New York
Reviewed 5 days ago NEW

I stayed at this hotel during a recent conference. I found that the hotel was convenient location, but in a sketchy part of town. I had a lot of trouble with the wifi in the room. I was unable to stay connected for more than 10 minutes at a time. I was forced to travel outside of the hotel to...

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Thank Korilio
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to give us your feedback. I am so sorry that your experience with us wasn't positive. I can assure you that many of the things you mentioned are not normal or acceptable. We do hope that you will give us another chance to "wow" you, and to make your experience as fabulous as our...

Reviewed 6 days ago NEWvia mobile

My boyfriend and I stayed for two nights. We traveled for a wedding and the stay for their hotel was too pricey. I was searching for something more affordable and came across this hotel. We enjoyed the stay, and staff we're super friendly!

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Thank Jennifer N
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

We are so pleased that you were able to have a fantastic experience with us at an affordable stay. Further, it really makes our day to hear your positive feedback regarding our wonderful desk team! We hope to see you again when your travels bring you back to the area!

York, United Kingdom
Reviewed 6 days ago NEW

We visited this hotel as part of a group enjoying New England and Canada in the Fall by coach. Rochester was the break between Toronto and New York City and, as such, was just a stopover. The hotel was well presented and the room was up to our expected standard. What we really enjoyed was the bar - all we...

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Helpful?
Thank Hollyfan46
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to review our hotel. We are so glad you enjoyed our bar and grill! We hope you enjoyed your trip, and we certainly hope we will be a destination and not a stopover on your next trip! Cheers!

Greenwich, Connecticut
Reviewed 1 week ago

Stayed here for Thanksgiving while in Rochester seeing our son. The hotel was average but offered a nice central location and a view of the river. Housekeeping was a bit below par not replacing used glasses and leaving a used washcloth on the floor the entire stay. At night and early morning in the dark felt a bit unsavory with...

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Thank Ron T
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to post your feedback. We are thrilled that you enjoyed our fabulous downtown location! I will be sharing your feedback with our housekeeping team, and we will use it to fine tune our operations. We hope to see you again during your next visit!

Orlando, Florida
Reviewed 1 week ago

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Thank candaceb435
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Rochester, New York
Reviewed 1 week ago

Riverside is a great location and has very friendly staff. In particular Jaime , the bartender at Legends, was awesome! The location is nearby many downtown attractions and I always get a great city view from my room.

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Thank janlL9963MN
Management response:

Dear janlL9963MN, Thank you for your valued feedback. Jaime truly is a staple bartender and always creates memorable experiences for our guests in the bar. See you next time!

Orangeville, Canada
Reviewed 1 week ago via mobile

I visit this hotel frequently on business trips and the comfort and general experience here is great. Our van driver Harmin was extremely friendly and knowledgeable about the area and offered to take us to some great spots in town. I have also been welcomed by Hannah at the front desk on numerous occasions now and she never fails to...

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Helpful?
Thank Andrew B
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Andrew B., Thank you so much for your kind words. You are always an absolute delight to have with us, and your compliments made our day! As always, we look forward to your next visit!

Schenectady, United States
Reviewed 1 week ago

I stayed at the Radisson Downtown Rochester for a conference. I would stay in another hotel next time. My room was dirty, old, and needed updating. The hotel staff seemed incompetent at times. They messed up billing and were not clear on charges. They were also inconsistent with charges between my cowoker and myself. I would only stay here if...

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Helpful?
Thank heatherbP9409SN
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Dear Heather B., On behalf of the Radisson, I am so sorry your experience with us did not meet your expectations. I have addressed your billing concerns with the staff, and we will work diligently to ensure that all guests receive consistent information regarding their charges. We hope you will give us another chance to "wow" you in the future!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Legends Bar and Grille
Legends Bar and Grille
Cuisines: American, Bar
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 

Additional Information about Radisson Hotel Rochester Riverside

Address: 120 E Main St, Rochester, NY 14604-1699
Region: United States > New York > Finger Lakes > Rochester
Price Range: $135 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Reservation Options:
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Hotel Style:
#12 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Hotel Rochester Riverside staff and other travellers.
6 questions
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Questions? Get answers from Radisson Hotel Rochester Riverside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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