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The East Avenue Inn & Suites

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The East Avenue Inn & Suites
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348 Reviews from our TripAdvisor Community

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Showing 344: English reviews
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Reviewed 1 week ago

I didn't get the opportunity to stay at the hotel. I'm writing this strictly for a customer service review. An unforeseen circumstance required a rearrangement of my plans. I just wanted to give props to Mike at the front desk who was kind enough to handle the change of plans with much kindness and empathy. In the course of a...

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Thank Doreen S
Reviewed 2 weeks ago

I stayed one night (Friday to Saturday) and chose this hotel for two reasons: proximity to night life and recommendation from friends who live in the area. The hotel is lovely, albeit with a strange layout. The rooms are comfortable and the service is excellent. The only negative to my stay was not the hotel's fault: one VERY loud room...

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Thank Lauren A
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for taking the time to complete a review on our property. We appreciate and value your feedback greatly. We are thrilled you truly enjoyed the hotel and surrounding area. We apologize this was not caught earlier in the night. We hope to see you again at our hotel soon.

Denver, United States
Reviewed 2 weeks ago

I very much appreciated the friendly staff and the shuttle driver was extremely helpful, taking me to the post office and waiting for me while I was there. Rooms are nice and clean, lobby is welcoming.

Review collected in partnership with this hotel
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Thank Elizabeth P
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your kind review. We will pass along the great feedback with our staff. We appreciate you taking the time to complete a review and look forward to your next visit.

Buffalo, New York
Reviewed 2 weeks ago

The East Avenue Inn and Suites was great. The room was comfortable, clean and quiet. The rate was extremely reasonable and the location was perfect. It was very walkable to nearbly restaurants and bars.

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Thank jillsH3620WV
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your kind review. We appreciate your feedback and look forward to your next visit.

Albany, New York
Reviewed 3 weeks ago

It was fairly simple to check in and out. We definitely enjoyed our night there and everything was neat and orderly, but housekeeping made me feel very uncomfortable. We were bringing our things to the car at 10:40am when housekeeping began to harass me as I was carrying things out. I told them we were almost done, and please not...

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Thank leonrach95
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your review. We apologize for the actions of housekeeping and they will certainly be spoken with. I hope you truly enjoyed your evening and hope to see you at our property in the near future.

Reviewed 4 weeks ago via mobile

They really did a nice job renovating the hotel. I was surprised how different it was inside. The front desk clerk, Jackie, was great and helped upgrade our room. She was very attentive and allowed us to do a late check out. I would definitely stay again.

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Thank Chris N
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your kind review. We will pass along the great feedback with Jackie. We appreciate you taking the time to complete a review and look forward to your next visit.

Rochester, New York
Reviewed 4 weeks ago

bedroom area and the reception area. The demarcation was the pull out couch bed! I'd rename these rooms and call them Deluxe rooms or something of the sort rather than suites, which is frankly very misleading.

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Thank Frank J
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your review on our property. Our rooms online do state the suites as a Deluxe King Studio Suite. We apologize if you were misled on the room type and arrangement. We are glad to hear you enjoyed your stay and look forward to a future stay.

Rochester, New York
Reviewed 4 weeks ago

At first glance everything looked good. I only came across a few minor issues. There were bloody fingerprints ironically on the churches page in the places to go guide on side table, The booklet was also heavily water damaged. (144) The wake up call voice is a quiet recording. I would rather have it be a real person or atleast...

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Thank jfinger
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your review. We appreciate your feedback. Thank you for informing us of such unpleasantness you found in the places to go guide. We have address this issue with all of our staff to ensure they are checking the cleanliness of these books. We will be looking into ways to edit our wake up call to a louder...

Saratoga Springs, New York
Reviewed 9 March 2017

Ideal location for a variety of activities -- museums, art gallery, historic East Avenue, and also restaurants and night life on Park Avenue and Alexander St. Staff is very pleasant and helpful. Rooms and building are clean and comfortable. Breakfast selections can be a bit sparse, particularly if you show up later in the morning. Would definitely stay again, though.

Review collected in partnership with this hotel
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Thank 81visitor
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for taking the time to complete a review on our property. We are thrilled to hear you enjoyed the hotel and the surrounding areas. Thank you for the great comments of our guest room and public space areas. We apologize if breakfast was missing any items. We try our best to ensure the first guest and last guest...

Medicine Hat
Reviewed 8 March 2017

Jennifer at the front desk was extremely helpful & friendly. She worked to find us the best rate she possibly could and when she noticed we were carrying an instrument asked if we were there for auditions at Eastman which qualified us for an even better rate. Practice rooms were provided and the shuttle picked us up and dropped us...

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Thank pleasante
EastAveInnMGR, Front Office Manager at The East Avenue Inn & Suites, responded to this review

Thank you for your great review. We will pass along the fantanstic feedback with our staff. We appreciate you taking the time to complete a review and look forward to your next visit.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Discover Downtown Rochester's only boutique hotel, The East Avenue Inn & Suites, located in the city's most vibrant neighborhood, the East End. Under new ownership and renovated in 2013, the hotel invites travelers to enjoy a modern and artistic guest experience only minutes away from all of Rochester's best known cultural attractions. The East Avenue Inn & Suites is proud to host traveler's from all around the world in our creatively styled and comfortable Deluxe Guest Rooms and Premium Suites. Our experienced and professional staff members love to help visitors make their visit to Rochester's most famous street a comfortable and memorable one. We hope you take a minute to read what others have said about their stays with us. ... more   less 

Additional Information about The East Avenue Inn & Suites

Address: 384 East Ave, Rochester, NY 14607-1909
Region: United States > New York > Finger Lakes > Rochester
Price Range: $149 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The East Avenue Inn & Suites 2.5*
Number of rooms: 58
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Also Known As:
The East Avenue Hotel Rochester
Days Inn Rochester
East Avenue Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The East Avenue Inn & Suites staff and other travellers.
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Questions? Get answers from The East Avenue Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a suite - well worth it!”
D3290SXbryans, 2 Feb 2017 | Read review
“not on parking lot side as can be very noisy late at night”
tickbitesue, 29 Jan 2017 | Read review
“Upgrade to a suite for a few dollars more”
michaeltrunfio, 29 Jan 2017 | Read review
“Select the King rooms, they have the most space!”
896mjw, 15 Jan 2017 | Read review
“Importantly, parking and breakfast are included!”
4mylightheart, 15 Jan 2017 | Read review
5 of 5