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Strathallan - a DoubleTree by Hilton

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824 Reviews from our TripAdvisor Community

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Showing 817: English reviews
Geneseo, New York
Reviewed today NEW

Service was absolutely top notch! From the minute we valet'd to the front desk, breakfast and our exit, the people were wonderful, friendly and professional! The only knock on the hotel was loud doors and we did hear more noise than expected, but it did not disturb us. The room was very clean and everything was in working order. Would...

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Helpful?
Thank Disneyadic
Penfield, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 6 September 2016

I had a wonderful stay, with a giant comfortable bed and a lovely view of the city from my balcony. Every staff member I came across offered a hello with a smile, which just makes you feel good. The restaurant and rooftop bar were tremendous! Food was great, neither was too loud, and just fun!

Review collected in partnership with DoubleTree by Hilton
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Thank Terrance O
About Hotel's Favourite Review
jayrettberg, Manager at Strathallan - a DoubleTree by Hilton, responded to this review

We are so pleased you enjoyed yourself at our hotel. We appreciate you taking the time to review our property. Hope to see you in the near future.

Richmond, Virginia
Reviewed 2 days ago NEW

Great service and location can't be beat. Highly starched sheets were uncomfortable, but the rooms were large and comfortable. Restaurant service and quality was above average and the view from the bar on top of the hotel was very nice. Additionally, hotel car service went above and beyond.

Review collected in partnership with DoubleTree by Hilton
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Thank 108tw
Philadelphia, United States
Reviewed 2 days ago NEW

Noise in the room from whoever that was staying above me. Lots of banging and stomping. Also, bathroom equipments needed maintenance. The shower knob was breaking apart, as well as the towel holder and toilet.

Review collected in partnership with DoubleTree by Hilton
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Thank lawrenciam2017
Reviewed 2 days ago NEW

I have recently started traveling more for business purposes. I was impressed with the valet parking at no charge and the welcoming staff. The hotel has more than one bar & restaurant...Char, an amazing steak house & bar, offers great food & excellent service. I enjoyed dinner so much the first night, that I went back for a second night!...

Review collected in partnership with DoubleTree by Hilton
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Thank Susan H
Boston
Reviewed 3 days ago NEW

When I first checked in the staff help me clean up a minor issue I had with HHONORS. The bathrooms lave a nice walk in shower. I dined at Char and the staff was friendly and the food was good, however I thought the quality of the steak did not quite live up to its price.

Review collected in partnership with DoubleTree by Hilton
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Thank BostonTraveler690
Rochester, New York
Reviewed 4 days ago NEW

Hotel was very clean and staff was very friendly and helpful. Our heater was not working right so we called they sent someone right up he thought he fixed but unfortunately he did not so when we came back from dinner at 9 pm our room was still cold, we called and they not only changed our room but upgraded...

Review collected in partnership with DoubleTree by Hilton
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Thank StrawberryMojito1
Rochester, United States
Reviewed 1 week ago

Bed was very comfy. New Years Eve so the guests next door were having a wonderful time . We saw the fireworks at 10 PM THanks we enjoyed our stay. Our first New Years Eve together and we loved it. !!!

Review collected in partnership with DoubleTree by Hilton
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Thank Z5843KZkathleens
Mattituck, New York
Reviewed 1 week ago via mobile

My husband and I booked a room for three nights at Strathallan while we visited family in Rochester. The front desk personnel were friendly, check in was fast and our room on the sixth floor was large and everything in order. We were pleased with this hotel and our stay and will be back.

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Thank Lost_Detroiter
Reviewed 1 week ago

Lovely room, comfortable bed, incredible food. Most memorable were the staff - every person we met was friendly, helpful, and eager to meet our needs. Amazing customer service with every encounter. The servers for our large dinner party were efficient and food was delivered to each person hot and delicious.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Deb J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Introducing downtown Rochester’s premier boutique hotel. Perfectly placed at the crossroads of our cultural and business districts, the Strathallan - a DoubleTree by Hilton combines unique access to local highlights with an exceptional level of personal service — all in a setting that brings a history of luxury into vibrant, contemporary focus. ... more   less 

Additional Information about Strathallan - a DoubleTree by Hilton

Address: 550 East Ave, Rochester, NY 14607-2034
Region: United States > New York > Finger Lakes > Rochester
Price Range: $215 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Strathallan - a DoubleTree by Hilton 3*
Number of rooms: 155
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Hotels.com and Cheap Tickets so you can book your Strathallan - a DoubleTree by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Strathallan Hotel Rochester
Hotel Style:
#1 Family Hotel in Rochester
#1 Business Hotel in Rochester
#1 Romantic Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Strathallan - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Strathallan - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the front side of the hotel and provided a nice local and city view.”
 of 5 bubbles tedo51, 22 Dec 2016 | Read review
“avoid top and bottom floors”
 of 5 bubbles waltermichael, 16 Dec 2016 | Read review
“Get the king-sized bed!”
 of 5 bubbles CandiceR982, 4 Dec 2016 | Read review
“East side rooms overlook the old luxury neighborhood, plus give you a nice bright sunrise. Go higher for a better the view on either side.”
 of 5 bubbles Bloodman33, 28 Sep 2016 | Read review
“They have suites on the 9th floor and they are a must! Make sure to enjoy the view on the 9th floor from Hatties”
 of 5 bubbles alyssas762, 12 Sep 2016 | Read review
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