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Rochester Airport Marriott

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Rochester Airport Marriott
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234 Reviews from our TripAdvisor Community

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Showing 228: English reviews
A TripAdvisor Member
Level Contributor
24 reviews
5 hotel reviews
10 helpful votes
Reviewed 28 June 2015 via mobile

Let's make it clear - no way this is an airport hotel. The distance to the hotel is 6 miles. As a consolation - the hotel offers free shuttle bus. It also quite far from the city centre. The rooms are very nice. Close proximity to some busy roads. Swimming pool is only 5-6 m long, maybe up to 8...

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Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this review

I would like to personally thank you for sharing your experience during your recent stay. Yes it is true, we are 6 miles from the Airport. We have been serving our guests at this location since 1979. We gladly offer the shuttle transportation to and from without offering all the airport property noise and bustle. We value your patronage and...

Reviewed 26 June 2015 via mobile

I booked a room at this hotel through the Marriott website using a promotional code. When I checked in with the proper paperwork for the promotional code, the front desk person told me that this particular hotel does not honor the promotional code and I would need to pay a higher rate. I showed him my reservation, via a screen...

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Thank Fhcrescent
Laura B, General Manager at Rochester Airport Marriott, responded to this review

Thank you for letting us know of this issue. I would welcome the opportunity to follow up with you directly. As I am unable to look into your reservation without more information if you would kindly share an email or phone number I will contact you. My contact information is lbennett@delmontehotels.com or (585) 225-6880. Thank you, Laura Bennett General Manager

Westerville, Ohio
Reviewed 10 June 2015

Stayed here many times on business trips. However first time restaurant service was so poor. They seemed to be disengaged and not wanting to be there . Meal was ok but the staff took away a lot by their lack of attentiveness.

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Thank Kathy B
Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this review

I would personally like to take the opportunity to apologize for what you encountered. I would also like to thank you for bringing these concerns to our attention. As a guest, you deserve to receive the quality service that you have come to expect at Marriott. We value your patronage and sincerely hope you will afford us another opportunity to...

Kings Park, New York
Reviewed 27 May 2015

Have stayed several times at this hotel while my son was a student at RIT. 10 minutes from campus , easy ride . The hotel is clean and staff is very helpful . Ate lunch in restaurant and the food was excellent . Watched hockey game on TV in hotel bar and it was a great atmosphere . I would...

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Thank 48001Holliann
Montreal, Canada
Reviewed 23 May 2015 via mobile

Hotel is very nice, rooms were clean. Beds were comfy. The staff was very friendly and accommodating. Lots of good restaurants in the area, decent shopping mall close by. I recommend this hotel and I would stay here again!

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Thank TravelerTD25
Hartford, Connecticut
Reviewed 20 May 2015

The front desk staff was efficient and helpful. Hotel furnishings were newer and up to date. The rooms were clean with newer furnishings. Maid service was prompt daily. Hotel is in a good area with lots of shopping and dining choices. The only place I would hope for improvement was the bar/lounge. Selections were limited and the prices were higher...

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Thank Anth0ny6
Massachusetts
Reviewed 18 May 2015

Adem did a great job managing arrangements for my meeting on Sunday. Things were ready on time, the food was great, and he was constantly making sure that everything was as it was supposed to be. The hotel is conveniently located, the lobby is clean, and the front desk staff are welcoming.

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Thank Gus B
Los Angeles, California, United States
Reviewed 10 May 2015

The front desk staff could not have been nicer upon check in...the rooms are completely renovated with a most comfortable bed, sitting area and great bathroom. Windows actually open if you want some fresh air. The lobby, bar and restaurant are very well decorated and service from bell staff to maid service was extremely good. Definitely would come back again.

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Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this review

Thank you for taking the time to comment on your recent stay at the Rochester Airport Marriott. We greatly appreciate the kind feedback and hope you will visit us again whenever your travels bring you to Rochester.

Tucson, Arizona
Reviewed 8 May 2015

Older property roughly 6.5 miles from airport. Easy access from freeway. Nice and well kept inside. I wish I could remember young ladies name at check in, April 28th 4;00ish p.m. The friendliest person I have ever had during a check in. Front desk staff very helpful with directions and information. Rooms were well kept. Old windows, can here outside...

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1Thank moman37
Amy E, Guest Relations Manager at Rochester Airport Marriott, responded to this review

Thank you for taking the time to complete the review of your recent stay at the Rochester Airport Marriott. We pride ourselves on delivering a memorable hotel experience during your travels. We have shared your comments with our hotel teams to insure the next visit with us is exceptional. We hope to have the opportunity to welcome you whenever your...

Durham, North Carolina
Reviewed 4 May 2015

This property is a typical old-style Marriott; not especially attractive. However, the inside clearly has been updated and is very nice. PROs - Free airport shuttle (10 minute ride) - Updated & clean - Comfortable bed - Friendly staff - Walkable to restaurants (Outback, Longhorn, Chipotle ...) - Restaurant on-site was quite good and not too highly priced for a...

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Thank 150hotelnightsayear
Laura B, General Manager at Rochester Airport Marriott, responded to this review

Thank you for writing a review about your recent stay. We appreciate hearing from our guests. This is one of the best ways we can know if we are "doing it right" or if we need to work on an opportunity for improvement. I'm delighted to know that you had so many things on the "PRO" list---we appreciate it. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
The Rochester Marriott Airport Hotel showcases luxury accommodations and amenities including: 210 stunning guest rooms, complimentary wireless Internet access and remote printing. Stay connected with a complimentary business center including wireless Internet, computers, printer and fax. Recharge in our fitness facility or relax in our indoor pool, whirlpool spa and sauna. For exceptional dining, visit EJ's featuring distinctive American cuisine. Unwind in Images Lounge with comfortable, contemporary decor and a casual menu. Our hotel offers complimentary on-site parking and airport shuttle. With 5,600 square feet of event space, the Rochester Marriott Airport Hotel appeals to event planners with state of the art meeting facilities and entices brides-to-be with a distinctive ballroom. Experience extraordinary service and true hospitality at The Rochester Marriott Airport Hotel. ... more   less 

Additional Information about Rochester Airport Marriott

Address: 1890 W Ridge Rd, Rochester, NY 14615-2505
Region: United States > New York > Finger Lakes > Rochester
Price Range: $161 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Rochester Airport Marriott 3.5*
Number of rooms: 210
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Also Known As:
Marriott Rochester Airport Hotel Rochester
Rochester Marriott
Hotel Style:
#4 Business Hotel in Rochester
#4 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Rochester Airport Marriott staff and other travellers.
4 questions
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Groton, New York
Michigan
9 months ago
Dobbs Ferry, New York
Birmingham, Alabama

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Questions? Get answers from Rochester Airport Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Expressway and parking lot views”
 of 5 bubbles DawnM935, 18 Jan 2017 | Read review
“No Views, Room was very quiet and comfortable”
 of 5 bubbles bobf160, 29 Sep 2016 | Read review
“Even right next to the elevators, it was nice and quiet”
 of 5 bubbles haley119ann, 13 Sep 2016 | Read review
“Ask for a room away from 390”
 of 5 bubbles Ready_For_Sun10, 21 Aug 2016 | Read review
“honestly they're all good, but in general we prefer to be as high up as possible for better views.”
 of 5 bubbles Jinxie617, 14 Aug 2016 | Read review
5 of 5