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Lexington Hotel Rochester Airport

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Lexington Hotel Rochester Airport
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361 Reviews from our TripAdvisor Community

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Showing 353: English reviews
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Buffalo, New York
Reviewed 1 week ago

Very disappointed!!!! Stayed in this hotel as a treat to our family because of the beautiful photos of the hot tub next to the pool. Looked forward to soaking in the hot tub all week, but when we arrived it was under construction and closed! Staff said it's been closed for a year!!!!!!!! Yet there are still photos on the...

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Helpful?
Thank Jjulia N
Reviewed 3 weeks ago via mobile

Rooms have been redone. Extremely friendly staff. Nicole, the bar manager, is amazing and extremely friendly. My colleagues and I stay every quarter and she remembers all of us as well as what we drink.

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Helpful?
1Thank Maureen H
Management response:

Thank you so much for your taking the time to share a review. The staff works hard each day to exceed expectations and I will be sure to share this with them. Looking forward to seeing you again next quarter, and thanks again for your kind words. Scott Bell, General Manager

Utica, New York
Reviewed 3 weeks ago via mobile

I've been coming here for business meetings in the area for a few years and the staff at the front desk have been amazing! Nicole at the bar has always been very friendly and welcoming! I would definitely recommend this hotel and bar to anyone looking to stay in the area!

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Helpful?
Thank chelsey24utica
Management response:

Dear Guest, Thank for taking the time to share your review. I will be sure to share with the entire staff. They work hard each day and praise never hurt anyone. We do appreciate you have enjoyed your time here and do hope to see you again real soon. Thanks again for your kind words. Scott Bell, General Manager

Rochester, New York
Reviewed 16 February 2017

Room was nice, had a fridge which was needed. I requested a room close to the door and was very satisfied with the location. Disappointed the pool area wasn't available. Front desk staff on both shifts were courteous.

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Helpful?
3Thank DEWBell
Management response:

Dear Guest, Thank you for taking the time to provide feedback to our hotel. Very glad to see you enjoyed your room. Very disappointed and confused as to the pool availability. The pool opens each day at 3:00pm and at 10:00am on the weekends. Please try us again real soon. Scott Bell, General Manager

Saratoga Springs, New York
Reviewed 23 January 2017

The location - right next to the airport, and very close to the Rochester Curling Club - was excellent. However, our rooms were old and musty. The first room we were in was grungy and had a broken phone (missing half of its buttons.) The promised replacement never came. The beds looked crushed, possibly slept in, and when I found...

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Helpful?
1Thank Abrub
Management response:

Dear Guest, I am very disappointed to see your review and I will be sure to share your comments with appropriate staff. We are in the process of making facility improvements within the hotel, but have to stay committed to cleanliness for our guests. Thank you for taking the time and sharing your comments. I apologize on behalf of all...

Lakewood, NY
Reviewed 31 December 2016

Great stay, and a good overall value for the price. Good location for the Rochester area, several chain restaurants in the near vacinity for easy dining. Room was spacious, clean and well laid out. Good shower and hot water. Good heating, room warmed up on a cold night. Nice indoor pool with lots of space. Decent fitness center with several...

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Helpful?
Thank Hooville
Management response:

Dear Guest, Thank you very much for your kind review. We work each day to better the services offered and exceed guest expectations. I will be sure to share this reveiw with all appropriate staff members. Please come again soon, and Happy New Year! Scott Bell, General Manager

Groveport, Ohio
Reviewed 25 December 2016 via mobile

The customer service was dull, at best. Also, there's no elevator, making it difficult to get to your room on any floor but the first. It's a poor design, especially for an airport hotel, I would hate to show up with big bags, and be told I'm on the upper floor. You can also tell it used to be a...

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Helpful?
Thank chrisalbright85
Management response:

Dear Guest, Very sorry your stay here did not meet your expectations. The staff works hard each day to meet or exceed expectations. Our front desk and bellmen staff will graciously assist with any challenges our guests experience. We are going through a transition of brands and appearances to the facility will improve daily. Thank you, Scott Bell, General Manager

Endicott, New York
Reviewed 16 December 2016 via mobile

Now first, let me clearly state, "This is NOT a 5-star hotel", but I do feel like I am receiving 5-star customer service at a supremely reasonable nightly rate. If you are going to be spending multiple nights/trips and want to guarantee the rate, book directly with the hotel's local number. Now, since I essentially live out of a suitcase...

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Helpful?
1Thank NYTennisGirl
Management response:

NYTennisGirl, Thank you so much for your kind review. It was our pleasure to serve you and we are so glad you enjoyed your stay. We work very hard to continue to improve our services in an attempt to exceed guest expectations. I will be sure to share your comments with the staff, and do hope you will join us...

Southampton, New York
Reviewed 7 December 2016

We had a wonderful stay at the Lexington Hotel! The rooms are spacious and clean, with crisp sheets and a super comfortable mattress. Our room was away from the street, was very quiet, and we slept so well there. Staff was friendly and helpful. This is my third time staying at the hotel, and one of the reasons I come...

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Helpful?
Thank Trudypereira
Management response:

Trudy, We are so happy you enjoyed your stay. We look forward to hosting you in the future. If there is anything I can do, please don't hesitate to reach out. Thank you for the kind words, have a Happy Holiday season.

Russell, United States
Reviewed 6 December 2016

I'd like to thank the following young ladies for making my trip to this visit remarkable: Sharon, Crystal, Flo, Sheila, Toni, and Jhay. This hotel does need a lot of cosmetic work done to it, and I was saddened that the jacuzzi didn't work, but the hotel staff made it feel like family and it made all the dents and...

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Helpful?
Thank Tami W
Management response:

Tami, We are so happy to hear you enjoyed your stay. I will be sure to pass along your kind words to appropriate staff members. We are fortunate to have front line employees who aim to exceed expectations on a daily basis. We are working on the jacuzzi, and should have a resolution real soon. Thank you again, and Happy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Lexington Hotel Rochester Airport, conveniently located just off of I-390, and less than 2 miles from Greater Rochester International Airport. We offer spacious accommodations with all the comforts and services you would expect, while providing easy access to University of Rochester, Susan B. Anthony Museum & House, Blue Cross Arena, and Rochester Institute of Technology. Featured hotel amenities include an indoor heated pool, jacuzzi, and fitness center. Whether you're traveling for business or pleasure, stay connected with our complimentary Wi-Fi available throughout the property. Breakfast is served daily from 6:30 to 11:00am in our Brooks Avenue Grill. The Roc Bar & Grill, serving lunch and dinner, provides the perfect setting for socializing. Our well-appointed guest rooms provide extremely comfortable beds that will have you waking up re-energized and refreshed. A coffeemaker, hairdryer, 32 inch flat panel cable TV, HBO, and ESPN are just some of the amenities in every room that are yours to enjoy during your stay. Guests traveling with families will benefit from year-round savings with our Kids Stay Free Policy (18 and under in parent's room). Allow us to host your next business meeting or social event in one of our on-site conference rooms. With over 8,000 square feet of available meeting space, our property can accommodate any type of function, large or small. Our attentive staff will work with you to ensure your event goes smoothly, down to the last detail. For your convenience our hotel offers both smoking and non-smoking guest rooms. Pets are welcome - charges and restrictions apply. Our goal is to provide exceptional service, attention to detail, and a friendly and comfortable environment, not just a place to stay. An easily accessible location, affordable rates, exceptional customer service, and attention to detail make the Lexington Hotel Rochester Airport the perfect choice when visiting the Rochester area. Join our family at the Lexington Hotel Rochester Airport- you deserve it! Our Guests Come First SM ... more   less 

Additional Information about Lexington Hotel Rochester Airport

Address: 911 Brooks Ave, Rochester, NY 14624-3107
Region: United States > New York > Finger Lakes > Rochester
Price Range: $89 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lexington Hotel Rochester Airport 3*
Number of rooms: 279
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Also Known As:
Holiday Inn Rochester Airport Hotel Rochester
Rochester Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Lexington Hotel Rochester Airport staff and other travellers.
5 questions
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Questions? Get answers from Lexington Hotel Rochester Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the refurbished wing, which has microwaves and is all new. We were not offered those rooms.”
 of 5 bubbles Abrub, 23 Jan 2017 | Read review
“Most of the rooms are on the ground floor and there are several wings, if there are several of you try to get them close together”
 of 5 bubbles Hooville, 30 Dec 2016 | Read review
“choose a room away from the highway”
 of 5 bubbles Trudypereira, 6 Dec 2016 | Read review
“Choose the 200 rooms if you want to be close to the pool, fitness area and laundry facilities.”
 of 5 bubbles tamiw716, 6 Dec 2016 | Read review
“Close to the center for a chance at wifi”
 of 5 bubbles j_ardinger, 7 Nov 2016 | Read review
5 of 5