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Comfort Inn West

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63 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Chippewa Bay, New York
Reviewed 29 April 2016

We recently stayed at the Greece location after the Henrietta Comfort Inn was booked. This is an excellent hotel. Right next to a Red Lobster restaurant and close by to many of the most popular eating establishments. Conveniently located right near the expressway and a large shopping mall. Very good, free morning breakfast. We will come back here again.

Thank stephen t
Rochester, New York
Reviewed 19 December 2015

Very clean, furniture is bright orange and brown in the kng sized suite I rented with a friend of mine. We had two rooms, a bedroom, and a dining room. Flatscreen tv, wifi. If you smoke bring an e-cig b/c they don't allow smokers at all (plus the windows are welded shut) but it makes for a very nice clean...

1Thank Maria L
Reviewed 12 November 2015

My family and I stood the night of Saturday October 9' 2015 at the Comfort Inn West in Greece New York. We usually stay at two [or more] hotels a month. When approaching the hotel we realized that there was no driving or passenger drive through lane in front of the hotel. We were met by a curb jutting out...

1Thank BILL S
Redmond, WA, USA
Reviewed 26 September 2015

Arrived and was greeted really well. Nice folks at the desk. Clean and comfortable room but somethings just seemed off. First, this is a three story hotel with NO elevator. Seriously. And it's a fairly new hotel. I don't get it. Not that I can't carry my suitcases up three flights of stairs but to be honest, at the end...

3Thank DrKoob
Reviewed 12 June 2015

I just want to say thank you to all the staff they were amazing THEY made my stay amazing i was up for a funeral.The beds are the best oh my goodness,the breakfast was great the room was nice.If you are in rochester ny and it is so convenient to everywere.

1Thank Mary C
Cape Coral, Florida
Reviewed 31 March 2015

Excellent service and amenities. Not new but well maintained and kept up. The staff is great, friendly and efficient. The free breakfast is nicely varied with a good selection. Free coffee, wifi and papers. Small workout room but no pool or playground.

2Thank Jim S
Reviewed 16 February 2015

When I arrived I was greeted warmly by a blonde woman - maybe in her 30s or 40s who I believe was a manager. She was AWESOME! However that is where the good ended. When I arrived to my room i immeditly could tell the floor had not been vaccumed... There was food particles and dirt all over. The desk...

4Thank jStubbe
Rochester, New York
Reviewed 5 January 2015

The hotel is undergoing renovations but the manager was able to get my elderly mother and my brother (who was watching over her ) adjoining rooms. This arrangement worked out perfectly and the staff was super friendly and always asked if there was anything they could assist us with. Breakfast was a added bonus ! The room was clean and...

Thank SVP136
Reviewed 26 November 2014 via mobile

They lobby was clean. But the room was very outdated. The fabric on the chairs and sofa were really old. Bed was comfortable. Bathroom was small-the door was in the way. Woke up in the morning got in the shower-NO HOT WATER! It wasn't freezing-but only lukewarm and I was shivering. Never again.

1Thank Gymshar
Toronto, Canada
Reviewed 4 November 2014

Stayed at this hotel Oct 17-19/14 for a sports tournament. Returned to our room on Saturday to find our cell phone had disappeared from the bedside table. This was reported to the front desk girl who tried to be helpful (she was busy at the time because she was also dealing with another guest who had an issue with his...

Thank 519laxmom

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Comfort Inn West

Address: 1501 W Ridge Rd, Rochester, NY 14615-2417
Region: United States > New York > Finger Lakes > Rochester
Price Range: $104 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn West 2.5*
Number of rooms: 83
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Also Known As:
Comfort Inn West Hotel Rochester
Comfort Inn Rochester
Rochester Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn West staff and other travellers.
3 questions
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2 months ago
4 months ago
Buffalo, New York

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Questions? Get answers from Comfort Inn West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in room 500 and it was awesome”
 of 5 bubbles Altoo_traveller, 25 Jul 2016 | Read review
“depends on what you're looking for”
 of 5 bubbles 465marlenem, 26 Jun 2016 | Read review
“The second floor offers more privacy, less noise if you don't have someone upstairs above you walking around all night.”
 of 5 bubbles T6846TKmarial, 18 Dec 2015 | Read review
“Go to another hotel.”
 of 5 bubbles DrKoob, 26 Sep 2015 | Read review
“Rooms on the back are quieter”
 of 5 bubbles marycR3473UQ, 11 Jun 2015 | Read review
5 of 5