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Comfort Inn West

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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
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Toronto, Canada
Reviewed 1 week ago via mobile

I stayed on two separate occasions, and I wasn't impressed. Older property and it shows. And there is clearly a lack of pride in this property. A bit noisy from traffic if you get a room facing the road. Good location as far as restaurants in the area. I will only be back if I absolutely have to.

Thank raggarbil
Horseheads, New York
Reviewed 10 August 2016

My husband had surgery and I needed to stay at a hotel nearby. Here I come to the comfort Inn, West (NY 407). The hospital created some confusion regarding Roger's release... The hotel staff were Amazingly caring and extremely helpful. They allowed me to check out and then check in again, the same day. Jamie Davis was at the Front...

1Thank Stitcher7312
About Hotel's Favourite Review
Rochester, New York
Reviewed 3 weeks ago via mobile

Overview: Got a room one late night. Front desk staff was nice. Hotel is pretty dated. Springy mattress, rough sheets, bathtub peeling, shower head grungy, etc. They do offer breakfast but it's in a very small area. It's a decent continental breakfast at best. The tv in the breakfast area had static... No idea why. If you need a cheap...

Thank Kita_Marz
Williamsville, New York
Reviewed 24 January 2017

We needed a room for one night. Our son had a volleyball tournament nearby so we didn't check in until after 7 PM. The woman at the front desk (don't remember her name) was so friendly and nice. She made us feel very welcome! The elevator could use an update. As we got off the elevator (onto the 3rd floor)...

Thank Debbie M
Plattsburgh, New York
Reviewed 15 November 2016 via mobile

Our room was clean and quiet. Breakfast was the typical Comfort Inn deal and was perfectly fine. The front desk ladies were nice. The hotel is pet friendly and there were a couple of dogs across the hall that were well behaved. We didn't run into any issues and this was a great place to stay for a "quick" weekend...

Thank cwells819
Englewood, Colorado
Reviewed 13 August 2016 via mobile

We were at niagara the last 2 days and are wandering around the lake area. This was easy to get to and had a very nice breakfast. Close to a mall we caught a movie last night them walked next door and had dinner at red lobster. The staff is very nice. Great value

1Thank Joyce S
Altoona, Pennsylvania
Reviewed 26 July 2016

Exceptionally cordial staff...They took care of every request we made them, with a smiling face. The breakfast was awesome, fresh and delicious and again , service with a smile. It almost seemed everyone in the hotel took a lot of pride in their workplace and their city. I was overly impressed with this hotel and the city. Very neat and...

Thank Altoo_traveller
Groton, New York
Reviewed 19 July 2016

This was our first time at this hotel. We came as delegates to the Jehovah's Witness convention at the Blue Cross Arena. Check in was easy, with 2 very friendly front desk ladies. Our room was very clean, and it came equipped with a coffeemaker, refrigerator and microwave. The bed was very comfortable, and came with 4 pillows, 2 firm...

1Thank ladyofgrammar
Mississauga, Canada
Reviewed 15 July 2016

We recently spent a weekend at this hotel. Rooms were clean and spacious. Bathroom was a bit small as you had to enter into the bathroom next to toilet to close the door. The bathroom towels were neatly folded however placed next to the toilet, which is not sanitary, suggest a towel rack be placed over toilet instead. Breakfast was...

1Thank missmom2
Toronto, Canada
Reviewed 27 June 2016

Spent an evening here. Found the staff to be friendly, the room to be a good size, the bed comfortable and a nice breakfast. Across the street was a mall, where we enjoyed doing a little shopping. We got good value for what we paid and it met our modest budget.

Thank Marlene M

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Comfort Inn West

Address: 1501 W Ridge Rd, Rochester, NY 14615-2417
Region: United States > New York > Finger Lakes > Rochester
Price Range: $112 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn West 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Comfort Inn West Hotel Rochester
Comfort Inn Rochester
Rochester Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn West staff and other travellers.
3 questions
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3 months ago
5 months ago
Buffalo, New York

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Questions? Get answers from Comfort Inn West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in room 500 and it was awesome”
Altoo_traveller, 25 Jul 2016 | Read review
“depends on what you're looking for”
465marlenem, 26 Jun 2016 | Read review
“The second floor offers more privacy, less noise if you don't have someone upstairs above you walking around all night.”
T6846TKmarial, 18 Dec 2015 | Read review
“Go to another hotel.”
DrKoob, 26 Sep 2015 | Read review
“Rooms on the back are quieter”
marycR3473UQ, 11 Jun 2015 | Read review
5 of 5