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Hilton Garden Inn Rochester Downtown

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Traveller (41)
Room & Suite (40)
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Overview
  • Excellent69%
  • Very good23%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“one way street”(5 reviews)
“front desk”(47 reviews)
“great hotel”(33 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Rochester Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Rochester Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (517)
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344
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10
Show reviews that mention
All reviewsone way streetfront deskgreat hotelparking garageconvention centerblue cross arenadinosaur bbqrooms are comfortablestrong museumrestaurant barwalking distancemini fridgelobby areacomfortable staywould definitely stay here againbusiness tripeastman school of music
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1 - 5 of 514 reviews
Reviewed yesterday

Was in town for a college graduation. Our family chose HGI downtown because we could easily drive to campus and also enjoy the many eateries of downtown. Great accommodation and the service and hospitality was terrific.

Review collected in partnership with Hilton Garden Inn
Thank Ron L
Hotel's Favourite
Reviewed 23 January 2018 via mobile

I stayed here in October 2016 and March 2017. I am staying again in a couple months. The rooms are nice, particularly the upgraded rooms on the higher floors. Forget what they call it but they have a nice atrium area on the bottom floor...More

1  Thank Jeremy B
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded 24 January 2018

Dear Jeremy B, I want to thank you for taking the time to review our property! I am happy to see that the staff went above and beyond to make this a memorable stay, and I will be sure to pass along your kind words...More

Reviewed 1 week ago

Hotel is clean, food is fabulous and the staff provide exemplary customer service. We were in Rochester for my graduation from St. Bernard's and my grandchildren said multiple times how this was the nicest hotel where they had stayed.More

Review collected in partnership with Hilton Garden Inn
Thank Ann M
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded yesterday

Hello Ann M, Thank you so much for taking the time to review our property. I am happy to hear that the staff went above and beyond to make this stay a memorable one! I will be sure to pass along your kind words to...More

Reviewed 1 week ago

My wife and I stayed on a Sunday night. We were attending a local concert that night. The staff couldn't have been friendlier. The bar had a fantastic selection of beers. The front desk offered us a complementary ride the concert venue. Our room was...More

Review collected in partnership with Hilton Garden Inn
Thank hsd1086
Response from Emma O, Manager at Hilton Garden Inn Rochester DowntownResponded yesterday

Hello Hsd1086, Thank you so much for taking the time to review our property. I am happy to hear that the staff went above and beyond to make this stay a memorable one! I will be sure to pass along your kind words to them,...More

Reviewed 1 week ago

Due to road work the parking garage was a little tough to get too. The actual address to the parking garage was different than the hotel address. Had to call the hotel and get further directions. Upon checking in heard at least two other guests...More

Review collected in partnership with Hilton Garden Inn
Thank hydermann
Response from HGIDOS, Director of Sales at Hilton Garden Inn Rochester DowntownResponded 1 week ago

Dear Hydermann, Thank you for taking the time to review our hotel! We are delighted that you enjoyed your stay with us. We do understand that getting to the city owned parking garage can be a challenge which is why the garage address of 39...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
USD 172 - USD 296 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 172 - USD 296 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (41)
Room & Suite (40)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
ManalSQ
17 January 2018|
Answer
Response from Peter I | Reviewed this property |
That I cannot accurately answer as I was at a conference and had no time to entertain use of the pool. Sorry
0
Votes
wxjeff
31 December 2017|
AnswerShow all 3 answers
Response from Sincgars |
Yes yes yes I walked/ran to the YMCA every day. And had box seats at events in the main hall. I walked to all events (wearing a suit). I loved the area. So much history. Jeff
1
Vote
Kita_Marz
19 December 2017|
Answer
Response from HGIDOS | Property representative |
Hello Kita, Chef is finalizing the menu this afternoon. There will be a great variety of items on the menu including Prime Rib, Seafood, most likely a chicken dish, vegetarian options, many different side dishes, salads and... More
0
Votes
Room Tips
"3rd floor odd numbers face the street even numbers face the atrium"
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"My best tip would be not to stay here."
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"Book directly on the Hilton website you can then select your own room, and get a digital key."
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"I think they are all good. Nobody in our large group had any complaints about their room"
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