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    BEST WESTERN Rochester Marketplace Inn

    940 Jefferson Rd, Rochester, NY 14623-3214
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (26)
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    Overview

    • Excellent30%
    • Very good31%
    • Average21%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “sticky lips” (6 reviews)
    “cookies” (23 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Fitness centre
    2.5 Star Hotel
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (373)
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    11 - 15 of 373 reviews

    Reviewed 23 March 2017

    The lobby is nicely re-appointed. (They renovated about a year ago, according to a staff member, and it is noticeable). However, the room was average. There were long black trans of hair on the shower stall wall. Overall, it was clean and the breakfast was...More

    Review collected in partnership with Best Western
    Thank kristineh982
    Management response:

    Dear Kristineh982, Thank you for sharing your experience following your recent stay with us. While I am happy to hear that you had a mostly pleasant stay, I am disappointed to learn of the condition of your shower in your guest room. Please know that...More

    Reviewed 22 March 2017 via mobile

    Room was clean, vanity was exceptionally small. Staff was fantastic. Bed was comfortable, heater was outrageously noisy when running, convenient location,however, updates are necessary throughout the property especially heating system. Perhaps more should have been spent on updates versus logo changes. My humble opinion.More

    Thank rwar407
    Management response:

    Dear rwar407, Thank you for sharing your experience following your recent stay with us. While I am happy to hear that you found our staff to be helpful and courteous and your guestroom to be clean and comfortable, I am disappointed to learn that you...More

    Reviewed 10 March 2017

    the staff was incredible, but there were minor repairs that need to be looked at by maintenance. for example, the batteries in the fire alarm went out and ended up going off very very early in the morning. the heater wouldn't work so it was...More

    Review collected in partnership with Best Western
    Thank 149haleyk
    Management response:

    Dear 149haleyk, Thank you so much for sharing your feedback following your recent stay with us! I am so happy that you found our staff to be friendly and accommodating. All of our staff work very hard to maintain a clean facility and ensure our...More

    Reviewed 10 March 2017

    Very nice location, requested top floor room but ended on 2nd floor where the party was going on in the next room, barely any sleep, didn't report to front desk since it was already at a very high level of aggressive behavior, slaming room door,...More

    Review collected in partnership with Best Western
    Thank Z549SNmariov
    Management response:

    Dear Z549SNmariov, Thank you so much for sharing your feedback regarding your recent stay at our property. I sincerely apologize for the noise level from the neighboring rooms; causing for a less than pleasant experience. Please know that this type of behavior is not condoned...More

    Reviewed 3 March 2017

    Best Western Rochester Marketplace is super convenient to RIT, shopping, movies, dining, etc. A great stay for the money. We plan to stay again when we go to bring our college boy home for the summer!More

    Review collected in partnership with Best Western
    Thank Q4072CApatriciad
    Management response:

    Dear Q4072CApatriciad, Thank you so much for sharing your feedback following your recent stay with us! I am happy to hear that you enjoyed your stay and found our location to be convenient for your travel and lodging needs. If we can be of any...More

    Radiance Inn And Suites
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    65 reviews
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    285 reviews
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    Country Inn & Suites By Carlson, Rochester Airport - University Area
    511 reviews
    #10 of 31 hotels in Rochester
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Self-Serve Laundry
    • Shuttle Bus Service
    • Airport Transportation
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • USD 75 - USD 133 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Best Value Hotel in Rochester
    • #7 Business Hotel in Rochester
    Photos
    Traveller (26)
    Room & Suite (23)
    Dining (5)
    Hotel & Grounds (10)
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    Questions & AnswersAsk a question
    mkim5473
    Do you have a pool/hot tub in your hotel? Is it open 24 hours?
    19 October 2016|
    Answer Show all 5 answers
    Response from Lynn R | Property representative |
    Hello, Unfortunately we do not.
    0
    Votes
    Denise23
    Do you allow pets and if so, is there a fee?
    29 August 2014|
    Answer Show all 5 answers
    Response from BestWesternHotels | Property representative |
    Hi, at this time we do not allow pets at our hotel (service animals are an exception). Thank you.
    0
    Votes
    Room Tips
    "Perhaps rooms away from main road, Rt 252 or Jefferson Road would be quieter"
    Read review
    "324... faces the parking lot and street but there was no traffic noise during the night."
    Read review
    "Ask for a room that does not require you to use old locked side doors."
    Read review
    "We were in the back on the third floor and had no problem with noise."
    Read review