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BEST WESTERN Rochester Marketplace Inn

Booking.comUSD 116*
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May 7 May 8
1 room 2 adults 0 children
USD 137*
USD 116*
USD 137*
USD 115*
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BEST WESTERN Rochester Marketplace Inn
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372 Reviews from our TripAdvisor Community

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Showing 358: English reviews
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Mississauga, Canada
Reviewed 4 days ago NEW

Very pleasant experience. Very large breakfast area with more than adequate seating. Meal was typical fare for hotel breakfast. Area clean and replenished quickly. Bathroom very small and tub old but functional.

Review collected in partnership with Best Western
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Helpful?
1Thank Q5064QRdeborahh
Jersey Shore
HOTEL’S FAVOURITE REVIEW
Reviewed 28 January 2017

The entire staff, front desk, maintenance, housekeeping, breakfast crew, everyone, was so kind and helpful to our needs. When you book a place for an extended stay you get to pretty much see the whole operation. Property is very well run and the four hour breakfast really helped with our crazy schedule. I want to single out the staff who...

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Helpful?
Thank avodomaine
About Hotel's Favourite Review
Management response:

Good Morning avodomaine, Thank you so very much for sharing your positive feedback with us! It is so great to hear that your found our entire staff to be helpful and attentive to your needs during your stay. We understand the importance of being comfortable while away from home, especially during an extended stay. Additionally, thank you for the great...

Canandaigua, New York
Reviewed 5 days ago NEW

We chose to stay here overnight as we had a 6 am early flight the next day. We stayed here rather than close to the airport as many of the restaurants we like are located close by and the airport was 8 minutes down the road. We had a room near the main road so it was a bit noisy...

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Helpful?
Thank Jeff L
Syracuse, New York
Reviewed 1 week ago

Don't expect much from free breakfasts but no hot items like eggs or bacon, just waffles. Only fruit was bananas. And only fake Cofffemate creamer for coffee out of coffee "machine" which bummed me most.

Review collected in partnership with Best Western
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Helpful?
Thank Q2770IHtim
Burlington, Vermont
Reviewed 1 week ago

We stayed two nights here. The reception at check in was friendly, quick and efficient. We somehow zapped both our cards and needed replacements, and that was done in a matter of seconds. The room was very clean and comfortable. A/C was quiet and didn't interrupt our sleep. The room had a fridge and microwave, along with the usual coffee/tea...

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Helpful?
Thank Geoff S
Albany, United States
Reviewed 3 weeks ago

Did not disappoint - better than I expected. Many hotels in area are run down and I have requested my money back twice in the recent past. For what I paid, I was hoping to not have to do the same this time. The room ws clean and smelled it. Recently renovated. The lobby ws bright and clean. Staff was...

Review collected in partnership with Best Western
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Helpful?
Thank barbarawE9521RY
Management response:

Dear barbarawE9521RY, Thank you so much for sharing your feedback following your recent stay with us! I am happy to read that you were pleasantly surprised and that you enjoyed your stay and found our hotel to be clean and our staff friendly. We truly enjoy what we do and our entire staff strives to provide our guests with the...

Reviewed 3 weeks ago

We found this hotel to be friendly, clean and close to what we wanted to do. Also this location has great eateries all around for those nights you do not wish to drive. One of the most friendly outgoing staff I have ever met, helpful and very informative about the area.

Review collected in partnership with Best Western
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Helpful?
Thank Fredrick S
Management response:

Dear Fredrick S, Thank you so much for sharing your experience following your recent stay with us! I am so happy to read that you had an enjoyable stay and found our hotel to be clean, comfortable and close in proximity to your travel needs. I am also very pleased that you found our staff to be friendly and courteous....

Chicago, Illinois
Reviewed 3 weeks ago via mobile

So many of my family members were in town this past week/ weekend for a funeral, and the level of service shown to us during this time was 5 star worthy. Everyone was so helpful, kind and accommodating. The staff was outstanding, the rooms were very clean, and breakfast was nice. The only thing is that I wish they had...

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Helpful?
Thank lady j
Management response:

Dear lady j, Thank you so much for sharing your experience following your recent stay with us. I am happy that you found our facility to be clean and comfortable, and that you found our staff to be "outstanding," especially during this most difficult time. We understand the importance of feeling comfortable while traveling and we pride ourselves on delivering...

Rochester, New York
Reviewed 3 weeks ago

Very nice staff ! Staff is helpful always asking if you need anything Very attentive while checking in your informed on internet information password and offer help if any complications and inform you on breakfast schedule always friendly and pleasant ,checking out is fast Very satisfactory.

Review collected in partnership with Best Western
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Helpful?
Thank Kelvin E
Management response:

Dear Kelvin E, Thank you so much for sharing your feedback following your recent stay with us! I am so pleased to read that you had an "excellent" stay and found our staff to be helpful and attentive. Our entire team enjoys serving our guests and we strive for nothing short of superior service and I am glad that we...

Rhinebeck, United States
Reviewed 4 weeks ago

The lobby is nicely re-appointed. (They renovated about a year ago, according to a staff member, and it is noticeable). However, the room was average. There were long black trans of hair on the shower stall wall. Overall, it was clean and the breakfast was good. Just more attention to detail is needed.

Review collected in partnership with Best Western
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Helpful?
Thank kristineh982
Management response:

Dear Kristineh982, Thank you for sharing your experience following your recent stay with us. While I am happy to hear that you had a mostly pleasant stay, I am disappointed to learn of the condition of your shower in your guest room. Please know that this is not the norm you'd expect from our hotel or brand. I will investigate...

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May 7 May 8
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 

Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Rd, Rochester, NY 14623-3214
Region: United States > New York > Finger Lakes > Rochester
Price Range: $100 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Best Western, Travelocity, Priceline, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your BEST WESTERN Rochester Marketplace Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#3 Best Value Hotel in Rochester
#7 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Rochester Marketplace Inn staff and other travellers.
2 questions
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Chicago, Illinois
Maryland
over a year ago

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Questions? Get answers from BEST WESTERN Rochester Marketplace Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perhaps rooms away from main road, Rt 252 or Jefferson Road would be quieter”
57jeff2014, 19 Apr 2017 | Read review
“324... faces the parking lot and street but there was no traffic noise during the night.”
308geoffs, 11 Apr 2017 | Read review
“Ask for a room that does not require you to use old locked side doors.”
travelingrm, 30 Sep 2016 | Read review
“We were in the back on the third floor and had no problem with noise.”
pennypit, 4 Sep 2016 | Read review
“Don't settle for the first floor.”
Adirondacker1, 20 Aug 2016 | Read review
5 of 5
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USD 116* /night
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Prices are for 1 room, 2 adults
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