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BEST WESTERN Rochester Marketplace Inn

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351 Reviews from our TripAdvisor Community

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Showing 337: English reviews
Hellertown
Level Contributor
4 reviews
4 hotel reviews
Reviewed 2 days ago NEW

go to the BBQ place next door really good the Hotel is very nice too.very friendly staff.breakfast could be better.i like real eggs.honey buns. butter left out so its spreadable.other wise its OK i would go back just for sticky lips BBQ.

Review collected in partnership with Best Western

Helpful?
Thank Steven D
Rochester,NY, United States
1 review
Reviewed 2 weeks ago

Superb and attentive staff, clean and comfortable room, decent complimentary breakfast, easy parking, all was very good. Have stayed there before, and will do so again. Absolutely no problems. (Great cookies upon our arrival!)

Review collected in partnership with Best Western

Helpful?
Thank davidcY1907AQ
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

davidcY10901AQ! Thank you for taking the time to review the Best Western Marketplace! We are delighted your time with us was enjoyable and look forward to seeing you again! Warm Regards, More 

Sayre, Pennsylvania
1 review
Reviewed 2 weeks ago

I stayed for 4 nights. The room was clean and was close to the business I had to go back and forth to. The front desk people were very friendly. I love that they put me on the first floor. I would definitely stay there again.

Review collected in partnership with Best Western

Helpful?
Thank I2574JIsheilag
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello 12574JIsheilag! Thank you for taking the time to review our hotel. We appreciate your comments and do look forward to seeing you again! Warm Regards, More 

Brampton, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

I have stayed here several times during the renovation and tolerated the problems that come with it. The completion makes a good impression. The breakfast area is now huge and very inviting. Rooms are very large and well equipped. A very good hotel.

Review collected in partnership with Best Western

Helpful?
Thank kennethmS5750QZ
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello kennethmS5750QZ! Thank you for taking the time to review our hotel! We are delighted your time with us went well and appreciate your comments! We do hope to see you again. Warm Regards, Lynn R More 

Waltham, Massachusetts
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

The hotel is in a good location for the business traveler. The people at the front desk are very courteous The breakfast was mixed, first day was good second day eggs were cold. Coffee is terrible. Exercise equipment needs upgrade

Helpful?
Thank MagicKirin
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello MagicKirin, Thank you for taking the time to review our hotel. We appreciate your comments and are sad to hear the breakfast was not what you expected the second morning. I will use your comments to help make a better experience for all our guests. Now that we are coming to the end of renovations, the exercise room is... More 

Camden, Maine
Level Contributor
174 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 4 weeks ago

Prepaid for hotel so booked a week or so in advance and got a great price. Very comfortable bed, good space with a micro, fridge and good work table, however a tiny bathroom making for difficult morning maneuvering for a couple. We always appreciate a fitness room, and the one here is more than adequate. Large,clean lobby with a decent... More 

Helpful?
Thank flyeroli
Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello flyeroli! Thank you for taking the time to review the Best Western Marketplace. We appreciate your business and time. I am delighted you enjoyed your room, thank you for your kind words regarding our breakfast and Robin our attendant. I apologize your arrival was not as enjoyable and will look into this to improve our service for all our... More 

Rochester, United States
1 review
Reviewed 25 October 2016

The old saying goes, you get what you pay for. Well here I think you get even less than you pay for. The lobby and gathering area were average, the carpet in the hallways and rooms was old. None of the rooms had door seals at the bottom. All had the carpet ripped out in one strip were a door... More 

Review collected in partnership with Best Western

Helpful?
Thank Ian G
Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Ian G! Thank you for taking the time to review hotel. I understand your frustrations with the condition of our hotel. We are nearing the end of renovations and the items you mentioned are the next step. Thank you for the kind words regarding our team, they are a great groups of people. We appreciate your time and do... More 

Buffalo, United States
1 review
Reviewed 21 October 2016

I like Best Western hotels, because, unlike the bigger hotels, there's a more Homey feeling, and they are considerably more affordable. A couple of problems, in the bathroom, but overall a pleasant Day Trip for me.

Review collected in partnership with Best Western

Helpful?
Thank Ellen M
Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello Ellen M! Thank you for taking the time to review the Best Western Marketplace. We appreciate your comments and look forward to seeing you again. All the best, Lynn R. More 

Philadelphia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 October 2016

The remodel was still in process when we stayed, although I was told it was 95% complete. Wallpaper was peeling and clearly still to be changed near elevators. Room was clean and updated. Unfortunately the bathrooms were not remodeled. Plumbing fixtures under toilet were in poor condition. Cigarette burn on bathtub. Water control knob for bath was loose and in... More 

Review collected in partnership with Best Western

Helpful?
Thank dsportdesign
Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Hello dsportdesign! Thank you for reviewing our hotel. Thank you for bringing the condition of the bathroom to our attention. We have looked into this and have taken the necessary actions to correct the issues. I do hope this does not deter you from choosing us for any future stays when you are in Rochester. We do look forward to... More 

Kihei
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016 via mobile

We stayed two nights at this hotel because it was busy weekend in the city. Lobby is nicely redone and the breakfast area was bright and clean. We stayed in a renovated room but the wall paper and base boards must still be old as they were pulling away from the walls. Bathroom very small and dingy. Hallway walls still... More 

Helpful?
1 Thank Brklmk_50

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 

Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Rd, Rochester, NY 14623-3214
Region: United States > New York > Finger Lakes > Rochester
Price Range: $93 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#7 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Rochester Marketplace Inn staff and other travellers.
2 questions
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Chicago, Illinois
Maryland
over a year ago

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Questions? Get answers from BEST WESTERN Rochester Marketplace Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not require you to use old locked side doors.”
 of 5 bubbles travelingrm, 30 Sep 2016 | Read review
“We were in the back on the third floor and had no problem with noise.”
 of 5 bubbles pennypit, 4 Sep 2016 | Read review
“Don't settle for the first floor.”
 of 5 bubbles Adirondacker1, 20 Aug 2016 | Read review
“if you can, please avoid staying in this hotel;”
 of 5 bubbles Avaantida, 8 May 2016 | Read review
“Rooms on the first floor are of course more desirable.”
 of 5 bubbles Parrotheadjoe, 9 Sep 2015 | Read review
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