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Homewood Suites Rochester/Greece

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540 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites Rochester/Greece
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Showing 532: English reviews
Peru, New York, United States
Reviewed 22 May 2016 via mobile

Incredible room and very comfortable. The room appear to be very clean and I'm very appreciative. However, the breakfast service seriously needs an overhaul. The first morning, the tall, bald male with glasses was working was loudly expressing his political views. Not very professional. Sunday morning, the place was filled with people and some more leaving their tables filled with...

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Helpful?
Thank Michael B
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time out to express you comments and concerns. I am very pleased to hear that you enjoyed the guest room and cleanliness. I apologize for the experience that you received at breakfast. Please know that your concerns will be addressed to the appropriate staff. I will address your concerns with the elevator use with the...

NiagaraFalls
Reviewed 18 May 2016

Very pleasurable experience staff was quick and very personable . I would stay there again very clean! The only complain I have is the continental breakfast as I believe they could have did a better job on the varieties I love food.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank I2070QUmattl
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for the very kind survey! We are continuously striving to improve the quality of breakfast, and to get some different variety of items. We hope to see you again in the future! Sincerely, Natalie Miller Director of Sales

Albany
Reviewed 18 May 2016

Always on the lookout for Hilton's, so this hotel fit the bill when seeking lodging for a graduation weekend. Hotel was clean, staff was friendly, location was convenient. Room , a king studio suite, was a good size with the amenities we were seeking.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Pat21Albany
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you so much for taking the time out to fill out a survey. I am so pleased that you enjoyed your stay here with us! We hope to welcome you home in the future! Sincerely, Natalie Miller Director Of Sales

Poughkeepsie, New York
Reviewed 18 May 2016

Overall the experience was good. The bed was not the most comfortable and the decor was a bit dated but nothing that makes it bad. The breakfast was ok. The eggs were overlooked and the hash browns undercooked.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank sharonsV8377DQ
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time out to fill out a review. I am sorry to hear that you had some discomfort with our beds. I will address your concerns you mentioned with the breakfast staff. I hope should your travels bring you back to the area, that you will choose to stay with us again!

Reviewed 12 May 2016

To start this is a decent hotel. The staff is friendly and the amenities are nice to have. That being said, this hotel needs to work harder on their cleanliness. The hallways and the carpeting in my room was quite dirty and looked like it had not been properly vacuumed. On my first night I was taking a shower and...

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1Thank Tampachris25
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Good afternoon. Thank you for taking the time to fill out a survey. Please know that we take your comments very seriously, and will do what we can to rectify the situation. We are continuously working with the housekeeping staff to improve the quality of cleanliness. I am very pleased that you took advantage of the grocery shopping service. Should...

Three Rivers, Michigan
Reviewed 9 May 2016

We planed on staying 4 nights ended Up booking another. Great kitchen staff. Front desk was pretty good too. Nice room...suite with separate bedroom. The only complaint would be that the pull out bed was not comfortable. Wish we could've ate At the evening social more than once.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Jennifer P
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

We are pleased to hear that you enjoyed your stay here with us. I am pleased to hear that you enjoyed the staff here. Should your travels bring you back to the area, we certainly hope that you will choose us again! Sincerely, Natalie Miller Director of Sales

Warren, United States
Reviewed 2 May 2016

Homewood Suites are very clean and the rooms are large. Breakfast is OK and free. The staff is very friendly. I stay there 4 to 5 times a month. Location is near my office with east access to the 390 and places to eat.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Benjamin O
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you so much for taking the time out of your day to fill out the survey. I am pleased to hear that you enjoyed your spacious room. It is convenient that the hotel is so close by your work location. We look forward to seeing you again in the future.

Fulton, New York
Reviewed 2 May 2016

The room was great! Super clean, no complaints. We traveled with 4 children, ranging from 4-13 and 2 adults. The room was perfect for a family. The pool could have been warmer but the kids still had fun. We will definitely return for another stay.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank shannonbL5982YY
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for filling out the survey. I am happy to hear that you were pleased with your room. Please let us know at anytime about the pool temperature, and we'd be more than happy to turn up the temperature for you. Have a great day and we look forward to seeing you again. Natalie Miller Director of Sales

Reviewed 1 May 2016 via mobile

My spouse and I stayed one night at the end of April. When we arrived at our room (1 king on the first floor), every single drawer was open; every cabinet door was open; the couch cushions were removed. It was as if the place had been ransacked. We worried that the place had recently been fumigated for pests. (I.e....

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Helpful?
Thank Jmbrow29
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

I sincerely appreciate you taking the time to fill out a review. That is correct that the room should not have been like that upon your check-in. To ensure high cleanliness standards, our housekeepers are asked to keep everything in the rooms open, such as the cupboards, sofa, drawers, etc. The reason for that is so that the Housekeeping inspector...

Greece, United States
Reviewed 29 April 2016

2 really bad experiences - a) Left headphones and ipod in the room when I checked out, called around noon. We wil get back to you. 3 days later, after multiple calls, messages, etc. No ipod and headphones. No callback, no sorry, just finally someone answered and said we did not find them. very disappointing. Recently no breakfast except toast....

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Ronald B
Natalie M, Director of Sales at Homewood Suites Rochester/Greece, responded to this review

Thank you for taking the time out to fill out a survey. I sincerely apologize for the length of time it took someone to respond back to you, and I will certainly address this issue with the staff. I also apologize for the experience you encountered during breakfast. Please know that we do take your comments and concerns very seriously...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Our hotel featuring 95 studio, one and two-bedroom suites, offers all the comforts of home, from splendid in-room amenities to exquisite hotel services. Each of our suites is large enough for work, study, entertaining and extended stays and includes much more. ... more   less 

Additional Information about Homewood Suites Rochester/Greece

Address: 400 Center Place Dr, Rochester, NY 14615-4013
Region: United States > New York > Finger Lakes > Rochester
Price Range: $148 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Rochester/Greece 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Homewood Suites Rochester/Greece Hotel Rochester
Hotel Style:
#2 Family Hotel in Rochester
#2 Romantic Hotel in Rochester
#2 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Rochester/Greece staff and other travellers.
5 questions
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Questions? Get answers from Homewood Suites Rochester/Greece staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the suite, you will be happy!”
 of 5 bubbles Jdt582013, 18 Jan 2017 | Read review
“The elevator is located in the center of the hotel. A room on the first floor or close to elevator would be great”
 of 5 bubbles Pansey43, 9 Nov 2016 | Read review
“When we checked in on line, we got to choose our own room so we chose one in the corner.”
 of 5 bubbles DMSNYC, 19 Oct 2016 | Read review
“High floor”
 of 5 bubbles daydream11, 28 Sep 2016 | Read review
“ik schat in dat alle kamers hier wel rustig liggen”
 of 5 bubbles JeroenXLphotoW, 27 Sep 2016 | Read review
5 of 5