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BEST WESTERN PLUS Captain's Quarters

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#2 of 10 Hotels in Oswego
Certificate of Excellence
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1 room 2 adults 0 children
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300 Reviews from our TripAdvisor Community

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Showing 299: English reviews
new york, United States
Reviewed 9 August 2015

i expected an up and coming college.NEW BUILDINGS for advance science and a better sports complex for students.i expected the area to be more advanced in the homes and building seems to be outdated in today high demanding fields and construction.

Review collected in partnership with Best Western
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Helpful?
Thank Oronzo D
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you very much for taking to the time to write about your stay in Oswego! We greatly appreciate it. Tracey Hawthorn GM

Wysox, Pennsylvania
Reviewed 9 August 2015 via mobile

We were traveling with our new baby for our anniversary and when we first got to the hotel we were greeted by Aaron D. who was very welcoming and helpful. We went up to our room and the first thing we realized was that it sit conditioner wasn't working. We called to ask him about it and he very cheerfully...

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Helpful?
Thank agapegirl7
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to comment on our hotel! We greatly appreciate your kind words and I will be sure to pass them along to Aaron and Nicole. We look forward to your next visit! Tracey Hawthorn GM

Rochester, New York
Reviewed 29 July 2015

Very comfortable, great view of the river from the balconys.(I beleive every room has a river view and a balcony). Walking distance from about 15 restaurants. A very nice outdoor area with benches if you care to pick up a sandwich and eat outside. A pretty extensive breakfast menu that comes with the room. Clean and comfortable.

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Helpful?
Thank Mark D
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for your kind words on Trip Advisor Mark! We are delighted that you enjoyed your stay and we looking forward to hosting you in the future. Thanks again for taking the time to post your comments! Tracey Hawthorn GM

Oswego, NY, United States
Reviewed 18 July 2015

Best Western was our place of refuge and comfort after a long day of moving from Ohio to Oswego, and after a six hour drive. We were truly able to recharge for our next day move in. I wholehearted recommend.

Review collected in partnership with Best Western
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Helpful?
Thank Mike D
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thanks for your kind words Mike and Welcome to Oswego! Tracey Hawthorn GM

Brooklyn, United States
Reviewed 13 July 2015

Visited the this hotel for my daughter's college orientation (SUNY Oswego). Hotel and staff were both very nice. Great location to the college. Rooms clean and beds comfortable. We booked this hotel for the option to use the pool which we didn't get to use but we like the idea it was available. We were happy to stay here as...

Review collected in partnership with Best Western
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Helpful?
Thank Elaine A
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for staying with us Elaine! Very happy to hear that you enjoyed our property. Hopefully you will get a chance to use the pool on your next visit. Be sure to enjoy the sauna, steam room, and jacuzzi also! Tracey Hawthorn GM

Albany, New York
Reviewed 9 July 2015

For a small community, this is a top rate establishment. I expected a decent room and not much more, but this establishment went above and beyond in terms of customer service and friendliness. My room was spacious and immaculately clean with a beautiful view of the waterfront. I had requested a room waterfront view and what I received was breathtaking....

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Helpful?
Thank Pamela R
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Pamela, I am so glad that you enjoyed your stay with us! It is always great when guests take the time to thank us we we most certainly appreciate your kind words. I will pass on to our hard working staff! Tracey Hawthorn GM

Reviewed 8 July 2015

Wish I had booked family weekend sooner, because the rooms are sold out. This is the second time I have spent a few times in this hotel and I could not be happier. The rooms are very clean and spacious. I had a room over looking the river with a small balcony. The restaurant on the premises offers good food...

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Helpful?
Thank Dawn R
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Dawn, Thanks so much for taking the time to tell us about your stay and thanks for being a loyal guest of Best Western Plus Oswego! I am happy to hear that you enjoyed your visit. Give me a call and I will assist you with a reservation for Family Weekend in October. Tracey Hawthorn 315-342-4040

Schenectady, NY, United States
Reviewed 6 July 2015

We needed a place to stay on the fourth of July weekend. We were celebrating a birthday and an anniversary getaway. We expected a clean comfortable room, but this facility was lovely! The room faced the water, the pool was amazing, the breakfast was wonderful. The hours of both the breakfast and the pool were VERY generous.

Review collected in partnership with Best Western
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Helpful?
Thank Ruth B
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for the nice comments Ruth! So very glad that you enjoyed our property. We look forward to hosting you again in the future. Tracey Hawthorn GM

Normal, IL
Reviewed 26 June 2015

What a great hotel, would highly recommend but tonight as I write this and am listening to music from below at 10:40 pm, I can't offer a recommendation. Plan your stay around what the hotel has booked as it seems they have rooms over these areas they rent out for parties and sleeping guests who are on business trips do...

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Helpful?
Thank plindz
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to express your concerns regarding your recent stay. I am very sorry for the inconvenience you experienced due to the event at our Conference Center. We will do a better job of placing our business guests in a different part of the building in the future. Thank you again. Tracey Hawthorn GM

Indian Trail, North Carolina
Reviewed 2 June 2015

This would have been a 5 star stay if we had hot water. Friday night when we got back to the room none. Saturday a.m. same thing. Sunday morning ditto. Only an apology from the very friendly and apologetic desk clerk saying someone had been called again to fix the problem. No compensation or reduction of the $150.00 a night...

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Helpful?
2Thank 319MarkS319
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Please accept my sincerest apologies for the hot water issue you experienced during your stay. Each time we thought we had it repaired we were again, back at square one. I am so very sorry for the inconvenience that weekend. I would appreciate it if you would call me to discuss this issue further. 315-342-4040. Thank you. Tracey Hawthorn GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This riverfront Oswego, New York hotel offers breathtaking views of Oswego Harbor and Lake Ontario located less than one mile from Sunny Oswego. Nestled along the Oswego River at the estuary into Lake Ontario, the Best Western Captain's Quarters features picturesque views of the Oswego River and a friendly service-oriented staff. Guests staying at this riverfront hotel will be close to a variety of recreational activities including charter fishing and ice hockey. ... more   less 

Additional Information about BEST WESTERN PLUS Captain's Quarters

Address: 26 East First Street, Oswego, NY 13126
Region: United States > New York > Finger Lakes > Oswego
Price Range: $223 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Captain's Quarters 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline and Best Western so you can book your BEST WESTERN PLUS Captain's Quarters reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Captain`s Quarters Hotel Oswego
Best Western Oswego
Oswego Best Western
Best Western Hotel Oswego
Hotel Style:
#1 Family Hotel in Oswego
#1 Green Hotel in Oswego
#2 Business Hotel in Oswego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Captain's Quarters staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Captain's Quarters staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shop around!”
 of 5 bubbles 82gs, 5 Sep 2016 | Read review
“"All rooms have a view of the river & harbor"”
 of 5 bubbles hjraymond, 4 Sep 2016 | Read review
“Fourth Floor, Marina side - very nice!”
 of 5 bubbles alariao, 25 Aug 2016 | Read review
“Get a river view room with a balcony”
 of 5 bubbles stangina, 5 Aug 2016 | Read review
“River view rooms can provide some interesting scenery--boats and ducks sailing by in the sunset...”
 of 5 bubbles 57pjd, 18 May 2016 | Read review
5 of 5