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Crioula Club Hotel & Resort

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1,623 Reviews from our TripAdvisor Community

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Showing 385: English reviews
Northants
Reviewed 3 days ago NEW

Where do I start??? In desperate need of some sunshine, we booked a last minute holiday to Crioula for 15-29th Feb 2016. We paid £2350 for 2 adults + 2 children with Thomas Crook. BIGGEST MISTAKE EVER! From start to finish every aspect was horrendous. The food was AWFUL (along the lines of veal knuckles), the bored, uninterested canteen staff...

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Helpful?
Thank Adele H
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear Adele H, Please know that we are very sensitive about the guest satisfaction. For any discomfort you faced during your stay with our services we wish to sincerely apologize but we ask for your understanding that our entire staff members hardly work to satisfy all your expectations. In addition, our guest’s opinions are always very important for us in...

Liverpool, United Kingdom
Reviewed 1 week ago

Went here beginning of November had a lovely time , hotel was lovely and clean and the food was good sometimes not very hot but still tasted nice, not many English People mainly Italians , who don't know how to queue at bars or restaurant,entertainment team work very hard but don't translate in English when entertaining, weather was in the...

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Helpful?
2Thank cheryl s
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear cheryl s, We would like to thank you for your feedback. Every one of us is doing the best to provide our guests an unforgettable holiday and we are very happy to convince you in all areas of our service. We thank you for sharing with us your feedback and for your good note. We are glad you loved...

Leyland, United Kingdom
Reviewed 1 week ago via mobile

Enjoyed two weeks at this hotel. On the positives 1. Food is really good, especially the evenings. Only had one bad offering over the two weeks, saved by fresh pizza. 2. Pool bar. This great for drinks throughout the day and snacks for lunch. You can go to the restaurant for lunch if you want to but have to don...

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Helpful?
3Thank Chris M
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear Chris M, We are thrilled you had such a wonderful time at smartline Crioula hotel with us and you loved so much our great staff. The whole team thanks you so much for your positive words. Furthermore, we are delighted to read your positive words about our hotel and that you loved so much our great location which is...

Reviewed 1 week ago via mobile

Was a bit worried before we come about previous reviews ....but had a lovely week .. not with out a few small problems .. water did go off a few times but not a big deal , glasses need to be bigger , drinking a beer from a small glass not good ,but on positives staff were lovely , cheerful...

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Helpful?
3Thank June C
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear June C, Thank you for your lovely comments posted on TripAdvisor and we loved hearing our team made you feel like a VIP! It is especially lovely to know that you enjoyed our culinary offer and the variety of menus served by our attentive and helpful staff because our first main is your happiness and it’s for this reason...

Bangor, United Kingdom
Reviewed 1 week ago

My husband and I have travelled the world and have yet to have cause to complain. On holiday we go for the location, experiences, and culture (as opposed to luxury and organised entertainment) so we are content as long as rooms are clean and comfortable. We've stayed in a variety of accommodation from b&b in Delhi, tents on the banks...

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Helpful?
1Thank Ann B
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear Ann B, Thank you for your honest and helpful review. We work hard on improving our quality and consider the feedback of our guests in our continuous quality measures. We regret if your stay didn’t met all your expectations. We do always the maximum to satisfy all our guests especially with the cleanliness of our hotel and every one...

Leeds, United Kingdom
Reviewed 2 weeks ago via mobile

A few tweaks could make this hotel so much better! The pros: Location - on a great beach, just 15-20 minutes walk from Santa Maria Large, clean rooms with a fridge & loads of storage - fab air con (great maids/cleaners in resort) Great pool area Lovely atrium/courtyard Breakfast - great choice (small plates though) The cons: Water pressure (shower...

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Helpful?
1Thank 1uv2travel
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear 1uv2travel, Thank you for honoring us with your recent stay at smartline Crioula and for sharing with other travellers a great review. You are right saying that our ideal location on the island is really a privilege and guarantees a breath-taking panorama with beautiful beaches. Nevertheless, our guest’s opinions are always very important for us in order to increase...

Huddersfield, United Kingdom
Reviewed 2 weeks ago

just got back yesterday, had a fantastic time, hotel is lovely and clean staff friendly and work so hard, some nice little touches like opening door to restaurant for you, food great could do with more salads but that's my preference. My husband really liked the craft beer which was cloudy as it is supposed to be, the guys on...

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Helpful?
1Thank amandamckenziehlife
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear amandamckenziehlife, We can’t tell you how happy I am to read your review. It is delightful to read of what a special and memorable experience you had whilst staying with us. Thank you for sharing your experience on TripAdvisor. We shall be sure to pass on your extensive compliments to my team, who shall be thrilled. It was a...

essex
Reviewed 2 weeks ago via mobile

I will Try to cover everything in this review ..this was booked by my husband for a surprise bday present so I had no idea I was staying so I couldn't do much research before I went ..firstly the weather was far hotter in Cape Verde than England always remember that before you start running down the hotel ..this is...

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Helpful?
1Thank staffygirl
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear staffygirl, We thank you for sharing your comments with us on Tripadvisor after your stay with us because we give a great importance to our lovely guest’s opinions in order to every time more improve our standards. We are truly happy that your husband chose our establishment to do you a surprise and it’s a really an honor you...

Warrington
Reviewed 2 weeks ago

Stayed 05/11/2016 - 19/11/2016 The Crioula Hotel is approximately 20 minutes drive from the airport, it is set in well maintained grounds just in front of a fantastic beach. It has a decent salt water pool, but is short of sunbeds though this may be being rectified as they appeared to be working on the area as we left. Be...

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Helpful?
1Thank bc64
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear bc64, Your honest and detailed remarks will help us to do the necessary modifications to increase our hotel’s quality. We thank you for your stay with us and we assure you we are continually giving the best service to our lovely guests. We appreciate every feedback no matter positive or negative and are taking it very seriously as it...

The Hague, The Netherlands
Reviewed 2 weeks ago

First of all, I would like to say that I absolutely enjoyed my stay here on Cape Verde. The Island Santa Maria is amazing, it has not seen massa tourisme which is great. Secondly, I visited the hotel with a friend of mine. We booked via a discount website for that reason we did not have the highest expectations. As...

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Helpful?
3Thank Lars1010857
Crioula H, Guest Relations Manager at Crioula Club Hotel & Resort, responded to this review

Dear Lars1010857, Thank you for honoring us with your recent stay at smartline Crioula and for sharing with other travellers a great review. Mentioning the friendliness and efficiency of our employees particularly we do appreciate very much, and will continue to work on our areas of improvement in order to be perfectly ready for your next stay. We are delighted...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Opened in June 2000 with the aim to reach to Italian market demand, begins to extend to other European markets in 2007, arousing the interest of many TO, by its location, rooms particularity (large and well distributed), kitchen and general services. In 2014, after a partnership with Thomas Cook Group, associated with the brand smartline, the hotel started a deep restructuring process, increasing as well its capacity. All services are covered, since, restaurants, bars, rooms, pool, reception, anphitheatre, much of which is already completed. A new face of the smartline Crioula will be presented from November 2014, and is already perceptible, which also includes more beverage offers in AI, and more options for cocktails. ... more   less 

Additional Information about Crioula Club Hotel & Resort

Address: C.P. 45, Santa Maria, Ilha do Sal 4111, Cape Verde
Region: Cape Verde > Ilha do Sal > Santa Maria
Price Range: $126 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crioula Club Hotel & Resort 3*
Number of rooms: 244
Reservation Options:
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Also Known As:
Crioula Hotel Santa Maria
Crioula Santa Maria
Crioula Club Hotel & Resort Cape Verde/Santa Maria, Ilha Do Sal
Hotel Style:
#6 On the Beach Hotel in Santa Maria
#6 Spa Hotel in Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Crioula Club Hotel & Resort staff and other travellers.
276 questions
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Questions? Get answers from Crioula Club Hotel & Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms are good we were in 116 and this was in the middle of the complex so was good”
 of 5 bubbles cheryls94, 30 Nov 2016 | Read review
“Request a room with Seaview it is magnificent!”
 of 5 bubbles Lars1010857, 19 Nov 2016 | Read review
“We loved the bungalow”
 of 5 bubbles carl_cathy, 18 Nov 2016 | Read review
“Sea view rooms are amazing will definitely book one next time, all rooms are nice, great air con”
 of 5 bubbles L5245, 7 Nov 2016 | Read review
“Rooms near the central plaza can get a bit noisy on nights where shows are presented”
 of 5 bubbles R5933PEpedrog, 1 Nov 2016 | Read review
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