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Sheraton At The Falls

2,353 reviews
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Traveller (401)
Room & Suite (148)
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Overview
  • Excellent57%
  • Very good27%
  • Average10%
  • Poor3%
  • Terrible3%
Travellers talk about
“rainforest cafe”(243 reviews)
“tgi fridays”(260 reviews)
“across the street”(284 reviews)
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Sheraton At The Falls
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,353)Write a Review
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Show reviews that mention
All reviewsrainforest cafetgi fridaysacross the streetshark tankthe club loungeseneca casinofamily suitewalking distanceconvention centerpool areagreat staycanadian sidefront desk stafffree parkingnew yorkrainbow bridgebeds were comfortable
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11 - 15 of 2,182 reviews
Reviewed 1 week ago

Clean and welcoming and an over treat to stay there , all the staff was friendly . great place , when we go back we are booking our room there.Keep Up the good work and thank you , We were there to See Niagara falls...More

Review collected in partnership with this hotel
Thank jediknightsr
Response from Victor L, Manager at Sheraton At The FallsResponded 5 days ago

Thank you for enjoying yourselves at the Sheraton At The Falls and we look forward to seeing you again.

Reviewed 1 week ago

This hotel has an updated feel, good location and nice amenities, with two restaurants and a Starbucks. Rooms were spacious and beds were good. Good value too. We were in town for a hockey tournament in January so the town was pretty quiet, but the...More

Review collected in partnership with this hotel
Thank nj442018
Response from Victor L, Manager at Sheraton At The FallsResponded 5 days ago

Thank you staying with us at the Sheraton At The Falls and glad to hear you enjoyed yourselves at the Rainforest and TGI Friday. We hope to see you again in the future.

Reviewed 1 week ago

The staff,Kourtney and Kalina? are amazing as we're ALL the staff. They go out of their way to make your stay enjoyable. The room was very clean and comfortable. You can't beat the VIP lounge great food and drinks. Overall we had a great stay...More

Review collected in partnership with this hotel
Thank Lolalola2014italy
Response from Victor L, Manager at Sheraton At The FallsResponded 1 week ago

Thank you very much for staying at the Sheraton At The Falls. I am glad to hear our staff was able to take very good care of you. We hope to see you again in the future.

Reviewed 1 week ago

Very disappointed in the customer services I received at the front desk as well the room services. Extremely disappointed specially coming from a Sheraton hotel where is one of my favorite hotel to stay where ever I travel around the country. Front desk had an...More

Review collected in partnership with this hotel
Thank kenny_gavilanes
Response from Victor L, Manager at Sheraton At The FallsResponded 1 week ago

Good afternoon On behalf of the Sheraton At The Falls I wanted to apologize for the issues you endured at the hotel.The behavior of our front desk associates is unacceptable and rest assure will be look into. The hotel is committed to delivering exceptional service...More

Reviewed 1 week ago

We stayed again just for one night on Sun 7th Jan, we had a great time as usual the staff were amazing as always, Simone on the reception was lovely, very friendly and welcoming she went above and beyond, the staff in the happy hour...More

Review collected in partnership with this hotel
Thank June M
Response from Victor L, Manager at Sheraton At The FallsResponded 1 week ago

June Thank you for deciding to stay with us again at the Sheraton At The Falls. I will be happy to pass on your wonderful comments about Simone and our staff. Please come back and visit us again in the future.

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Children Activities (Kid / Family Friendly)
Laundry Service
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 97 - USD 348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 97 - USD 348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (401)
Room & Suite (148)
Dining (21)
Pool & Beach (16)
Hotel & Grounds (241)
Bathroom (24)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
johnnyhuma
12 January 2018|
AnswerShow all 2 answers
Response from kathryn s | Reviewed this property |
I received the $50 for the slots or tables and the $30 for the spa, but I think if you book directly with them. I booked through another site for my next stay as they offered cheaper rate and Sheraton wouldn't match it... More
0
Votes
juliajedras
4 January 2018|
AnswerShow all 5 answers
Response from Victor L | Property representative |
Good afternoon Are you referring to our breakfast buffet as we would be happy to offer salmon if you would like. We do not have a buffet for our dinner service but do offer fish as an option. I hope that helps answer your... More
0
Votes
nikkitravelbug
19 December 2017|
Answer
Response from jlockport6932 |
the hydrospa is a 24 hour pass. the gamblers package we booked gave us two for one and if i remember it came to $30 for the two of us ....we went 4 times over the span of our reservation. very lovely employees "manning... More
0
Votes
Room Tips
"If you have Sheraton preferred guest make sure to get on the club floor it is a little more quiet"
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"upper floors are quieter"
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"Definitely needs a makeover, great staff."
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"Hallways very noisy with kids running up and down even after what we think should have been quite hours..."
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