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Sheraton At The Falls

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Sheraton At The Falls
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1,619 Reviews from our TripAdvisor Community

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Showing 1,477: English reviews
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Reviewed 2 days ago NEWvia mobile

We stayed here recently after a couple years since our last stay. Wow, what a difference! The kids loved the pool area which has added shark tanks and fish to see a long with hot tubs and huge pool. They also now have an arcade, which the gentleman at the front desk was kind enough to give my kids some...

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Helpful?
Thank Aquice68
Cleveland, Ohio
Reviewed 2 days ago NEWvia mobile

Room was clean and cozy. Easy access to Seneca Casino and walking distance to the falls. Two restaurants and a Starbucks inside the hotel. The line to check in was long but went pretty fast. The Front desk staff was really nice and helpful.

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Thank anjella1988
Reviewed 3 days ago NEW

We had to come for a hockey tournament. For those not in the know, the tournament group muscles you into reserving at hotels through the group. Otherwise your team can't play. Also the fee is set in advance. It's a racket. So I cannot judge fairly on price. I'm pretty sure I could have gotten the room for less had...

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Helpful?
Thank Megan J
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. It is guest feedback such as this that allow us to capitalize on our opportunities and provide our guests with the best stay possible. We are happy to hear that you and your family were pleased with your overall stay at our property. Thank you for sharing how...

Waterloo, Canada
Reviewed 3 days ago NEW

I have stayed at this hotel a number of times and have always had a good experience. The beds are super comfy and the rooms have a refrigerator and microwave. There is a good choice of restaurants on site and nearby and it's right across the street from Seneca Niagara Casino.

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Helpful?
Thank suec1313
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for sharing that each and every visit to our hotel is enjoyable, and for continuing to choose Sheraton At The Falls for your visits to Niagara Falls, USA. We are happy to hear that you are pleased with our guest rooms, from the Sheraton Signature Sleep Experience to the in-room fridge and microwave. Thank you for also noting...

Lockport, New York
Reviewed 3 days ago NEW

From the time we checked in to check out was fantastic! The people at the desk were so friendly and helpful as were all the staff we encountered during our visit. The hotel was very clean and offered every thing we needed all under the same roof. A short walk under a covered walkway to the casino was a treat,...

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Thank wps5953
Ron D, General Manager at Sheraton At The Falls, responded to this review

We could not be happier to hear that you had such a wonderful experience from the moment you checked in until you left our property. It is always our goal to exceed the expectations of our guests and we sincerely appreciate all of your feedback. Thank you for noting that our property includes everything you need for the perfect getaway,...

Albany, New York
Reviewed 5 days ago NEW

My fiancée and I stayed here for two nights for a weekend getaway to the falls. The hotel was very nice and clean, the staff were all very helpful and it had easily accessed parking and it was great that they had a Starbucks, tgi Fridays and rainforest café in the hotel. We really enjoyed how close the casino and...

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Helpful?
Thank ashleymariedinardo
Ron D, General Manager at Sheraton At The Falls, responded to this review

We love to hear about our guests' weekend getaways to our hotel. We strive to be more than just a place to stay and to offer everything you need and more for the perfect getaway. Thank you for sharing that you were pleased with our property from the staff, to the on-site restaurants, to our proximity to the Falls and...

Reviewed 6 days ago NEW

I have stayed here now 3 times, My Daughter is a Competitive Cheer Leader for Gannon University and as they Compete here once a year, A close Hotel to the Convention Center and especially one so close to Seneca Casino was and still is an attractive alternative to the other Hotels. With that said, My 1st stay was 3 years...

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Helpful?
Thank Chris M
Ron D, General Manager at Sheraton At The Falls, responded to this review

Wow - thank you for your absolutely wonderful review! We could not be happier to hear that we have exceeded your expectations during each of your last 3 stays with us. We understand that quality customer service can be the difference between a good stay and a great stay and we sincerely appreciate your wonderful compliments. Thank you for sharing...

Oakville, Canada
Reviewed 1 week ago via mobile

Just checked in to a very nice large room and were instantly aware that it was going to be a great experience. Our luxurious house coats were laid out on the beds beside a rose petal display. Headed off to the pool area for a swim and hot tub before supper. There is a shark tank by the pool and...

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Helpful?
Thank 1greenwood
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review! We are absolutely thrilled that you had such an enjoyable experience at our property and that you were so pleased with your Valentine's Day getaway. It is always our goal to exceed the expectations of every guest and we appreciate your compliments. Thank you for noting that we have a variety of on-site dining...

Rochester, New York
Reviewed 1 week ago

My wife and I try to do a little get away quarterly and somehow we always end up here! We love it! The remodel is incredible. Everything is so fresh, clean and modern. The pool turned out amazing! The beds are the best. The staff are so friendly and helpful. We love the package deals, Valentines "fall in love" or...

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Helpful?
Thank ericthibault
Ron D, General Manager at Sheraton At The Falls, responded to this review

Wow! Thank you for such a great review! We are absolutely thrilled to hear that consistent, quality service keeps you coming back to stay with us again and again. It is always our goal to make our property a "home away from home" and offer each and every guest a relaxing getaway. Thank you for sharing how impressed you were...

Bolton, United Kingdom
Reviewed 1 week ago via mobile

We stayed here this weekend and it's a nice hotel with big well fitted rooms and Pleasant staff. The TGI built in served as the bar and was fine despite being a boil in the bag food shack. The hotel is on the USA side of the falls near goat island and we loved the walk there but having to...

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Helpful?
Thank Simoninbolton
Ron D, General Manager at Sheraton At The Falls, responded to this review

We appreciate you taking the time to share your feedback about your recent stay, and are happy that you were pleased with your overall stay. Thank you for sharing that you enoyed our guest rooms and that you received quality service from our staff. We would also like to thank you for mentioning that we are located just a short...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $146 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
53 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upper floor for a view and a suite if you want room to move.”
 of 5 bubbles meganj743, 19 Feb 2017 | Read review
“I would choose a room facing either Falls st. or third ave. the next time .”
 of 5 bubbles wps5953, 19 Feb 2017 | Read review
“The Club Room Is Worth the Up Charge. A Breakfast is Included, However Access to drinks and a Private Business Center Is Stellar.”
 of 5 bubbles chrismN8569VA, 16 Feb 2017 | Read review
“We always like to be on the 5th floor.”
 of 5 bubbles crystalperry1972, 11 Feb 2017 | Read review
“Choose a Club Room”
 of 5 bubbles pat19661, 3 Feb 2017 | Read review
5 of 5