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Sheraton At The Falls

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Sheraton At The Falls
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1,683 Reviews from our TripAdvisor Community

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Showing 1,538: English reviews
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Guaynabo, Puerto Rico
Reviewed yesterday NEW

Over all it was very good. The only thing I see confusing is the name. I wanted to stay at Sheraton on the falls, not at the falls. Besides that everything was good, the service, the food and the room

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Helpful?
Thank Johanna G
Mumbai
Reviewed 2 days ago NEW

We had gone just for a day but because of its location of the hotel we could see most of the things. TGI Friday which is located within the hotel premises was an bonus. The staff at the front desk especially Jacob (Jake) was very helpful. Had a great stay and a great family time

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Thank Rajeev C
Gasport, New York
Reviewed 2 days ago NEW

Very nice stay awesome dinner at the rainforest restaurant. Thanks to Stacy and the crew for a delicious meal and for making my son feel special on his birthday !Great value with our package deal highly recommend it for a fun little family mini getaway !

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Thank lorettabro
Reviewed 2 days ago NEWvia mobile

Wow. I've never had to write a review like this for a hotel. Not only is the bed one of the most uncomfortable solid set of springs I've had to endure, but I have literally had to listen to my neighbor yell and blare their music day and night. I can't blame the hotel for that, but the walls are...

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Helpful?
Thank Ethan R
Hamilton, Canada
Reviewed 2 days ago NEW

2nd time at this hotel and it did not disappoint.We will be back, next year for our anniversary again possibly in the summer with warmer weather. Location and services on site make it complete with no extra effort.

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Thank Denise D
Buffalo, New York
Reviewed 2 days ago NEW

Staff was great and very helpful. Rooms were clean. Pillows need upgraded. The most uncomfortable pillows ever. If the pillows were upgraded it would have been a perfect weekend. I was told at the desk to request a pillow upgrade when making reservations. Really!!

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Thank Mary M
Niagara Falls, New York
Reviewed 2 days ago NEW

again service excellent rooms clean and amenity a when you need it. hospitality room was kept stocked and catered to our needs. staff was accommodating and once again made sure we were happy so that we will come back next year

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Helpful?
Thank sirbink31
Lancaster, New York
Reviewed 2 days ago NEW

Stayed here in January for a winter getaway with our 11, 12 and 6 year old boys. Room was clean enough, but we didn't have queen beds, they were full size, so it was bit tight for the 5 of us. The pool was just okay. It had an intense chlorine smell in the entire area that made my eyes...

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Helpful?
Thank mmhoconnor
Welland, Canada
Reviewed 3 days ago NEW

Several times a year we get together for an overnight shopping trip in Niagara Falls. This was our first stay at the Sheraton and we will be back for our next stay! The check in and check out were quick, the hotel was spotless (including the pool and hot tub area), the location was close to shopping and the casino,...

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Helpful?
Thank julias888440
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the wonderful review! We could not be happier to hear that you were so impressed with your stay and that you will be returning again soon. Our indoor pool area, The Reef Beach Club, was recently updated and we are pleased that you enjoyed it. Thank you for also sharing that our location makes shopping and visits...

Albany, New York
Reviewed 3 days ago NEW

Staff were great. Friendly and accommodating. The room was good. Carpets need updating throughout the hotel. There was a problem with the club room but we were given vouchers for Fridays. We were even offered a late check out which was greatly appreciated.

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Thank karenkB4868OD
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review! We are happy to hear that you enjoyed your stay with us for your conference. It is always our goal to provide exceptional customer service, and we appreciate your compliments regarding our friendly and accommodating staff. We would also like to thank you for making us aware of the areas of our property that you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: $129 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
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Questions? Get answers from Sheraton At The Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No complaints ”
 of 5 bubbles Dede5158, 28 Mar 2017 | Read review
“If you don't want to walk--ask for a room closer to the elevator”
 of 5 bubbles mmhoconnor, 28 Mar 2017 | Read review
“Sometimes sounds travel thru walls or from hall it not very sound proof but it hasn't disturbed our sleep.”
 of 5 bubbles 327francesl, 26 Mar 2017 | Read review
“We learned a lesson and in the future will specify that we would not like a handicapped accessible room. ”
 of 5 bubbles beckybK355GF, 22 Mar 2017 | Read review
“Rooms facing the casino and Club Lounge rooms”
 of 5 bubbles michaelsM9294ZL, 21 Mar 2017 | Read review
5 of 5