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Sheraton At The Falls

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1,548 Reviews from our TripAdvisor Community

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Showing 1,409: English reviews
Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

Staff helpful and accommodating. Location great. Amenities convenient. Everything clean and working. We wanted a short getaway and having all of the attractions right nearby was great. We were even able to walk the bridge to Canada and sightsee there.

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Helpful?
Thank dwj1640
Markham
Reviewed 5 days ago NEW

1. Horror story started with booking- the SPG rate was far higher than the hotel direct website, and SPG was a nightmare to deal with (rude, denied the discrepancy, finally admitted error after weeks of calls and without apology) 2. When we checked in, despite paying a premium for Club level, our room key would not access the club lounge....

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Helpful?
3Thank MarkhamTravelMomma
New Milford, Pennsylvania
Reviewed 1 week ago NEW

Our room was excellent very clean and comfortable. The staff were very friendly and made you feel like a family member. Pool was very clean and well maintained. We enjoyed our stay and the staff were very helpful in giving us places to visit in area as this was our first stay in this area.

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Helpful?
1Thank montrosecampsites
Toronto, Canada
Reviewed 1 week ago NEW

We purchased our hotel night for Sheraton at the Falls through Groupon and it could not have been easier to book or check-in. The staff were amazing from the first point of contact. I mentioned that we would not need the winery tours so they gave us another coupon instead. I also mentioned very briefly that we were there for...

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1Thank Virginia H
Reviewed 1 week ago

We have been going to this hotel for probably about the last 8 years, we go twice a year spring and fall and love it the beds are always soooo soft and you never want to leave it very close to shopping and the casino is right across the road walking distance to the park to see the falls we...

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Helpful?
1Thank Debbie L
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your review and for continuing to choose our hotel for your stays in Niagara Falls! There is nothing more fulfilling than when a satisfied guest returns time and time again because of great experiences. We sincerely appreciate all of your compliments and continued business, and we look forward to your next stay! Thank you.

West Sand Lake, New York
Reviewed 1 week ago

The first thing I liked about this hotel was its easy access from the adjoining parking lot. There were multiple entrances that allowed me to enter near the main desk without dragging luggage around. Once at the front desk it was very easy to see the registration line to check in. my arrangements were quickly recovered and I was assigned...

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Helpful?
1Thank revphysherman
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are very happy to hear that you had such an enjoyable stay at our hotel. Thank you for sharing that you had a quick and easy check-in experience and that you were pleased with you guest room and amenities. It is also great that you enjoyed the convenience of our on-site restaurants and our proximity to a variety of...

Reviewed 1 week ago via mobile

This property is a one stop shop. You never have to leave the property if you choose not to. From pool with small aquarium, fitness room, essentials kiosk, infused water and coffee in the lobby, sweet shop, Starbucks, Rainforest Cafe, TGIF to a walkway to the casino. The cleanliness of the rooms and common areas was unremarkable. The staff was...

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Helpful?
1Thank cye1955
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your recommendation and glowing review! We are absolutely thrilled that you had such a wonderful experience at our property. It is always our goal to exceed the expectations of our guests and we sincerely appreciate all of your compliments. Thank you for sharing that you were able to find everything you needed right on property! We could...

Reviewed 1 week ago via mobile

Opted for Club Floor where you'll benefit from complimentary beverages and snacks served between 5 & 7 pm. Good cheese and charcuterie boards along with local Niagara wines. Club Lounge open 24/7 so you can access soft drinks and self serve Starbucks coffee. Connected by covered walkway to the Seneca Casino & Hotel. Free parking & wifi for SPG members....

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Helpful?
1Thank Rob B
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are happy to hear that you were satisfied with your stay and your upgrade to Sheraton Club. Thank you for also sharing that you were able to take advantage of our enclosed walkway to the Seneca Niagara Resort & Casino, and the many amenities available to our guests. We hope to have you stay with us again soon! Thank...

Brooklyn, Ny
Reviewed 1 week ago via mobile

We went for a weekend to this hotel and it was one amazing experience that leaves us with some awesome family memories. It's a kids friendly hotel with the arcade place downstairs and connects to the casino which is great for the adults. As well as the hotel rooms concerned it was beautiful, spacious, comfy and clean. The employees where...

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Helpful?
Thank Suew1993
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! We could not be happier that you and your family had such an amazing experience staying with us. It is great to hear that the kids enjoyed our Family Friendly atmosphere, including the arcade, and that the adults were also able to take advantage of our enclosed walkway to the Seneca Niagara Resort &...

Niagara Falls, New York
Reviewed 2 weeks ago

Hotel had great accommodations. USE THE GROUPON!!! TGIF was awesome and the staff rocked it. The pecan crusted salad was to die for and they have a local IPA on draft that we loved. Great bang for your buck.

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Helpful?
2Thank mmkkor1988
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your wonderful review! We are happy to hear that you were able to take advantage of the wonderful Groupon deal we offer and that you were satisfied with your stay. Thank you for also sharing that you received such wonderful service at our on-site TGI Fridays. We hope to have you stay with us again soon! Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303-1102
Region: United States > New York > Niagara Falls
Price Range: $148 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
45 questions
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South Euclid, Ohio
over a year ago
Chesterfield, Virginia
Mayport
1 month ago

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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at Some other hotel”
 of 5 bubbles MarkhamTravelMomma, 3 Dec 2016 | Read review
“We were on sixth floor was very nice. Great views.”
 of 5 bubbles montrosecampsites, 1 Dec 2016 | Read review
“Ask for road view - half the rooms look to the roof”
 of 5 bubbles VirginiaH526, 1 Dec 2016 | Read review
“we have stayed on all sides and the side street view is really quaint especially in November when they decorate for xmas”
 of 5 bubbles Z8975BCdebbiel, 30 Nov 2016 | Read review
“Higher rooms have better views.”
 of 5 bubbles revphysherman, 30 Nov 2016 | Read review
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