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Four Points by Sheraton Niagara Falls

Booking.comUSD 145*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 157*
USD 145*
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USD 150*
USD 150*
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Four Points by Sheraton Niagara Falls
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654 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Niagara Falls
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Showing 597: English reviews
Reviewed 16 March 2017 via mobile

Last week my family and I took a short vacation to Niagara Falls. I was looking for good location, good price and of course for a nice clean place to stay. We planned the trip but didn't book the hotel in advance because many of my friends told me it would be easy to find one on arrival. After looking...

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Helpful?
Thank sandra p
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Sandra! Thank you for taking time out to write us your review. We are delighted to hear that you enjoyed your recent stay with us despite the winter storm. We strive to provide the best customer service possible and appreciate your comments on the friendliness of our team. Thank you in advance for your recommendation as it's sincerely appreciated....

Seoul, South Korea
Reviewed 15 March 2017 via mobile

How could the guest service officer hang up the phone call from guest room? It just happened. I know it's 3 in the morning but guest service is supposed to open for 24 hours. And i tried to call4 times. Finally the guy picked up the phone, i asked the bottle of water because we didn't get it from housekeeping...

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Helpful?
Thank LucyH127
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear LucyH127 Please allow me to start off by apologizing for the lack of customer service you experienced during your stay with us. I can assure you that I take this very seriously and will address your comments with the associate directly. I sincerely hope that you would reconsider staying with us again, so that we can win your trust...

New York City, New York
Reviewed 2 March 2017

This was my second stay at this hotel. I enjoyed the first stay, but there appears to have been significant wear and tear on the property. Additionally, my room was not in the best shape. There was a significant amount of dust on the desktop and in other areas in the room. On the plus side, on this stay, I...

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Helpful?
Thank Henrynin
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Henrynin: Thank you for your review on your recent stay. I have addressed your concerns with the appropriate department head, as we value your feedback, and want to ensure we address any and all concerns. We also wanted you to be aware that we will be starting a minor renovation in the next few months which will include a...

Mansfield, Pennsylvania
Reviewed 28 February 2017 via mobile

My fiancé and I at the spur of the moment decided to get away for the weekend ! We got a room package which included a free bottle of wine, free play to the casino , free appetizer at the motel bar/restaurant , and a few other free things ! It is a very nice hotel and would recommend anyone...

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Helpful?
Thank cb3629
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to write us your review! We are so pleased to hear that you took advantage of our package offering and enjoyed it! We hope we have the opportunity to welcome you back in the future during your next visit to NF!! Sincerely, Deanna DiFilippo General Manager

Keswick, Canada
Reviewed 10 February 2017 via mobile

This place was easy to find after crossing the border into the States. Clean, safe room with a beautiful view of the river. I wish I brought binoculars. I didn't like that parking was an extra $10. In my opinion an extra fee for parking is ludicrous, especially in this area. Next time I will look for a place with...

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Helpful?
Thank mikekris
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mikekris: Thank you for taking the time to write us your review as well as choosing to stay with us. We sincerely appreciate your feedback! We hope to welcome you back in the near future! Sincerely, Deanna DiFilippo General Manager

Spencerport, New York
Reviewed 18 January 2017

First the Pros: The hotel was clean and easy to find. Nice spacious room. 3 Queen Beds with a refrigerator. Check in was fast but that is about where it ends. Cons: We were given a room on the first floor as we were traveling with a group. However our room faced the indoor pool area. At first it was...

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Helpful?
2Thank Mystifyny
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mystifyny: Thank you for taking the time to write us your feedback on your recent stay. I cannot apologize enough for the issues you encountered during your stay with us. Regarding the noise concern, we do our best to address immediately any noise issues as we know how frustrating noise can be when you are expecting a restful night....

King William, Virginia
Reviewed 9 January 2017 via mobile

The trip was fantastic had a wonderful time want to go back again but on the Canadian side. The park was very nice there's a lot of walking so make sure you have your walking shoes on instead of sandals. The hotel was great had a wonderful experience.

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Helpful?
Thank Maxine T
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Maxine for the great review! We appreciate your feedback and are so happy you enjoyed your stay with us! We hope that you will come visit and stay again the next time you are in town or when you visit across the border! Sincerely, Deanna DiFilippo

New York City, New York
Reviewed 6 January 2017

We booked this hotel mainly for the whirlpool in the King Suite room but unfortunately we got a nice whirlpool but NO VIEW. After seeing management and traveler's photos, we thought as long as we booked a King Suite room, we will be getting a huge window by the whirlpool, where we can chill, relax and enjoy the river view....

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Helpful?
Thank Suki C
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Suki, We are disheartened to hear that you were disappointed with the room you received. We hope that you would reconsider staying with us again, please reach out to us in advance as we will do our best to ensure your next stay would be more enjoyable. Sincerely, Deanna DiFilippo

Toronto
Reviewed 4 January 2017 via mobile

We booked this hotel with a groupon discount. I'm not sure if I would ever stay here if I hadn't gotten a deal for the night. It's very much a three star hotel...I would not reach and say it's even close to 4. The rooms are clean, beds are semi comfortable...but I remember Sheraton hotels being much more comfortable than...

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Helpful?
Thank Nicole F
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Nicole, Thank you for taking the time to write us your review. We do appreciate your feedback, and sincerely hope that you would stay with us again. If you would like to share more detailed information regarding your stay, please reach out to us. We would appreciate your feedback as we truly strive to not only meet but exceed...

Toronto
Reviewed 28 December 2016 via mobile

The hotel is located right beside the Niagara river - thus providing a nice view. The rooms are generally well maintained and decent size. It has a large swimming pool with warm water and river view - though it does not have hot tub or sauna room. There is a restaurant in the hotel - though it is rather on...

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Helpful?
Thank Hurricane111
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Hurricane111 for staying with us as well as taking the time to share with us your experience. We sincerely appreciate your feedback. We hope to see you again in the near future. Sincerely, Deanna DiFilippo

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Region: United States > New York > Niagara Falls
Price Range: $170 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor wing rooms are loud near the end of the hall as that's where staff loads up for buffet.”
KariD398, 24 May 2017 | Read review
“River view rooms have good view.”
538garimam, 4 May 2017 | Read review
“king size bed”
, 23 Mar 2017 | Read review
“Ask for a room with a view of the water. Otherwise you see a parking lot.”
hockeyseason, 19 Mar 2017 | Read review
“Rooms either have a view of the river or the parking lot. Pick the river. ;)”
Henrynin, 1 Mar 2017 | Read review
5 of 5
Booking.com
USD 145* /night
View Deal
Orbitz.comUSD 150
Hotwire.comUSD 150
CancelonUSD 157
View all 8 deals
*Disclaimer
Prices are for 1 room, 2 adults
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