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Holiday Inn Express & Suites Niagara Falls

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Traveller (52)
Room & Suite (28)
Dining (4)
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Overview
  • Excellent40%
  • Very good38%
  • Average13%
  • Poor3%
  • Terrible6%
Travellers talk about
“front desk”(73 reviews)
“hi express”(6 reviews)
“cinnamon rolls”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Offers from Holiday Inn Express & Suites Niagara Falls
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (490)
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All reviewsfront deskhi expresscinnamon rollsoutlet mallshopping tripshort drivewould stay here againyogurtstayed here for one nightwould highly recommend this hotelbuffalo airportthe breakfast areanice breakfastmini fridgebreakfast was includedfree parkingindoor pool
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191 - 195 of 470 reviews
Reviewed 10 December 2014

Stayed over a Sunday night recently, and it was quiet. What a difference from Summertime, which I try to avoid. The room was clean, well maintained, and even the climate control worked properly. Check in was quick, and the young lady at the reception desk...More

1  Thank moprep
Response from HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara FallsResponded 12 December 2014

Dear Guest, Thank you for taking the time to review your recent stay with us. We are so pleased you enjoyed your stay. We will be happy to research your eligibility for points award, but will require more information. Kindly call or email the hotel...More

Reviewed 3 December 2014 via mobile

I've stayed several times over the years and have found the price way out if line for value. I last stayed and left a jacket in the room. I called within 3 hours but after crossing the boarder. I was told the jacket was not...More

1  Thank Jimbo1119
Response from HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara FallsResponded 4 December 2014

Dear Guest, Thank you for taking the time to submit a review about your stay with us. On behalf of the entire team, I apologize our handling of your lost item request was less than satisfactory. we have addressed this issue and hope you consider...More

Reviewed 3 December 2014

We arrived at the hotel early and were informed it was no problem to check in early. We were given a very clean room adequately lit. The room and washroom were perfect for our short stay. The hotel staff was extremely helpful and friendly. The...More

2  Thank J P
Response from HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara FallsResponded 4 December 2014

Dear Guest, We are so pleased you enjoyed your stay with us! Customer Service is very important to us and it means the world to the staff to hear from a guest. I will share your comments with our staff, especially to Sharon in our...More

Reviewed 1 December 2014

My family and I had a great time staying at Holiday Inn express & Suites. The first great experience was the warm welcome from the front desk employees, Beth, the most accommodating receptionist assigned us a very nice room and gave us clear instructions on...More

2  Thank Lorna D
Response from HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara FallsResponded 4 December 2014

Dear Guest, We are so pleased you enjoyed your stay! Thank you for taking the time to submit a review and for your kind words for me. Customer Service is very important to us and it means the world to us to hear from a...More

Reviewed 27 November 2014

I was hoping this HIE would be comparable to most, as they are usually pretty typical and predictable. The room was mostly clean but was EXTREMELY dark. Apparently so dark that even the maids couldn't see the huge horsefly that was stuck to the wall...More

Thank Stefanie G
Response from HIENFMgmt, General Manager at Holiday Inn Express & Suites Niagara FallsResponded 28 November 2014

Dear Guest, Thank you for taking the time to complete a survey about your recent stay with us. On behalf of the entire team, I apologize your stay was less than exemplary. The level of cleanliness you described is not our standard. I have addressed...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Details
Price range
USD 100 - USD 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 100 - USD 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (52)
Room & Suite (28)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Angela N
22 August 2017|
AnswerShow all 3 answers
Response from Ruplogin | Reviewed this property |
Yes, this is on the US side and about 10 minutes drive to the falls.
0
Votes
fdnyrescue1
5 July 2017|
AnswerShow all 3 answers
Response from shalomsaint | Reviewed this property |
No we drove
1
Vote
Venugopal R
14 February 2017|
AnswerShow all 6 answers
Response from HIENFMgmt | Property representative |
No, we do not have smoking rooms. We only allow smoking outside the hotel.
0
Votes
Room Tips
"Suite was near elevator so might not be as desirable as some hotels."
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"The rooms are large and comfortable."
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"Upper floor on the south side away from Niagara Falls Blvd."
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"All rooms are great but the ones facing the airport have some road noise."
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