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Holiday Inn Express & Suites Niagara Falls

HIExpress.comUSD 173*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express & Suites Niagara Falls
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455 Reviews from our TripAdvisor Community

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Showing 437: English reviews
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Charlotte, North Carolina
Reviewed 5 days ago NEW

Front Receptionist was rude. I was not explained about additional charges at the time of reservation. When I walked in to the hotel, I was asked to pay extra charges. She was very rude in the way she explained it. I wouldn't go to Holiday Inn again

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Helpful?
Thank ware421422
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you for the review of your most recent stay with us, we value all comments to help us ensure guest satisfaction is at the highest it can be. We are very sorry to hear that you did not enjoy your stay with us. In regards to the additional fees, when reserving through any 3rd party company there are notices...

Mississauga, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 February 2017

Had never stayed in this Holiday Inn Express, although it is really close t to the Discount Mall in Niagara Falls New York. Big hotel with lovely staff, and an excellent breakfast. We stayed two nights, and it was not super busy which was nice in the morning. No line ups for breakfast which was very good, a great selection.

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Helpful?
1Thank cathleenw920
About Hotel's Favourite Review
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you CathleenW920 for taking the time to write a review about your recent stay with us. We're so pleased that you found us to be an excellent place to stay! We look forward to seeing you on your next trip to the area! Kind Regards, Amber

Reviewed 1 week ago NEW

The room was good, The reception Staff was pleasant. The swimming pool is small but was usaully not very full. The Breakfast was ok. The best part I Liked is the location, it's near the Falls, and near the Casino. Parking was free, right in the heart of the Street.

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Helpful?
Thank Sachin S
Toronto, Canada
Reviewed 16 April 2017

Clean, newer hotel.....a little pricey. Breakfast was good, lots of variety. No extra towels in the room......one per person. Nicer than the motels in the area. Doors other than main lobby lock at 10pm......not sure why.

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Helpful?
Thank ja2015314
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you for the review of your most recent stay with us, we value all comments to help us ensure guest satisfaction is at the highest it can be. I am very happy to hear that you enjoyed your stay with us, we apologize for not having more towels in the bathrooms for you. Our Front Desk Agents are available...

Silver spring, Md
Reviewed 12 April 2017

I took my family to Niagara Falls and this hotel is very good. The food is fresh, and the rooms are reasonably clean. Cheaper rates are mostly available if you call directly. The town is mostly village-like but the falls are great! Short stays may be better lest you get bored! I hope this review captures a honest perspective

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Helpful?
Thank shalomsaint
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you for the review of your most recent stay with us, we value all comments to help us ensure guest satisfaction is at the highest it can be. We are so very happy to hear that you enjoyed your stay with us. We hope to see you again on your next travel adventure! Warm Regards Joe

Puerto Plata
Reviewed 1 April 2017

Met desk reception "Linda". Linda was very pleasant and tried to be as helpful as she could be but it was learned that she was running the entire hotel alone. We checked in and first thing we found was the toilet was clogged. OK no problem? No housekeeping, now there is a problem. Plunger could not be found, problem. Move...

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Helpful?
Thank Rubio4u
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you for the review of your most recent stay with us, we value all comments to help us ensure guest satisfaction is at the highest it can be. We apologize for the issue you had with your toilet in your original room, as we are a smaller hotel we do not have 24 hour housekeeping services. I am happy...

Farmington, MI
Reviewed 21 February 2017

Got in late and the place must have been packed. Felt very fortunate to find a parking spot way back behind the hotel. When we walked in the person at the front desk greeted up pleasantly and responded to question with genuine involvement and even a touch of humor. The room itself could use some attention, not from housekeeping because...

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Helpful?
Thank Drpad
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Drpad for taking the time to write a review about your recent stay with us. We always appreciate our guests feedback. It helps us improve where needed. We're pleased you found out hotel clean and staff friendly. I will most certainly bring the items mentioned to our management team and see how and where to improve. We can...

Reviewed 13 February 2017

The room and the location of the hotel was great. It worked well for what I had planned for my birthday weekend. I was very happy and very thankful for the upgrade to the room with two beds and a pull out couch. It made it very accommodating since my aunt flew in from Chicago to visit and be with...

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Helpful?
Thank Valentin C
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Valentin C for taking the time to write a review about your previous stay with us. We're thrilled you found everything amazing. It always means more coming from other employees because we all know the business. Employees are our best critics. I also would like to sincerely apologize about the experience you had. We hope this will not...

Reviewed 7 February 2017 via mobile

I use to work for a holiday Inn express as a front desk agent so I had high standards for the property. Everything was met. This hotel is great! I stay here for college Monday through Thursday instead of dorming which believe it or not is thousands more! Tammy at the front desk is phenomenal. She is always avaliable to...

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Helpful?
Thank Nick M
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Nick M for taking the time to write a amazing review about your recent stay with us. We are delighted that we are your home away from home. Tammy is most certainly an important member of our team. I'm glad she was able to give the customer service you deserve. Cant wait to see you next time! Kind...

Allentown, Pennsylvania, United States
Reviewed 19 January 2017

everything was wonderful from the beds to the breakfast. Staff was wonderful. Close to all attractions. Resturants nearby alot to choose from . Direct drive into Canda. Senca Casinio close by. Pets are allowed

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Helpful?
Thank Donna L
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Donna for taking the time to write a review about your previous stay with us. We're over joyed that you had a wonderful mini vacation. We hope to see you again on your next trip to the area! Kind Regards, Amber

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more   less 

Additional Information about Holiday Inn Express & Suites Niagara Falls

Address: 10111 Niagara Falls Blvd, Niagara Falls, NY 14304-2780
Region: United States > New York > Niagara Falls
Price Range: $162 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls
Hotel Style:
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Niagara Falls staff and other travellers.
12 questions
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Pinehurst, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware before you make a reservation. check with the Hotel person clearly before you make any reservation”
ware421422, 19 May 2017 | Read review
“Great Location at the cost. Try finding deals, they always some.”
192sachins, 17 May 2017 | Read review
“Suites are nice an spacious lots of room to sit other than the bed”
ja2015314, 15 Apr 2017 | Read review
“Avoid lowest floors near the pool; the higher, the quieter”
shalomsaint, 11 Apr 2017 | Read review
“Hotel is understaffed. Do not expect much after 3 PM, the reception is alone at the desk.”
Rubio4u, 31 Mar 2017 | Read review
5 of 5
HIExpress.com
USD 173* /night
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HotelQuicklyUSD 228
Expedia.comUSD 172
Orbitz.comUSD 172
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*Disclaimer
Prices are for 1 room, 2 adults
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