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I was a part of a party of 25 that stayed there Monday for an Tuesday event the next day. The front desk was very accommodating and the rooms were very clean and well maintained. We enjoyed the breakfast on the next morning as well...More
I absolutely loved this hotel! I felt like I was right at home. All the staff is wonderful especially the breakfast crew. They definitely get to know everyone that comes off the elevator. The front desk staff is great too. I love the welcome bags...More
We were part of a 28 room block for a wedding over the weekend in New Rochelle. The block had been booked for six months. Two days before the wedding the hotel started calling the guests to tell them that their rooms were no longer...More
Response from Tanya L, Manager at Residence Inn New RochelleResponded 2 weeks ago
Dear dde020 -
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the hotel.
NEVER BOOK AN EVENT HERE. Food was subpar, servers had attitude. After the party, they wrongfully charged for extra guests who were not present. Just because the “servers thought there were more”. Unprofessionally ran hotel and service. NEVER going back. Please be advised!!!
Response from Tanya L, Manager at Residence Inn New RochelleResponded 4 weeks ago
Please contact me directly via phone (914) 636-7888 or email me to discuss this review. I look forward to hearing back from you.
Director of Rooms
I love this hotel. This is a great place to stay with the metro close by if you need to get into New York City. Lots of places to eat within walking distance and the breakfast is top quality. On some evenings they also serve...More
Response from Yasir R, Front Office Manager at Residence Inn New RochelleResponded 24 April 2018
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn New Rochelle.
It is always encouraging to hear positive feedback, particularly when it comes from those...More