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Holiday Inn Utica

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Holiday Inn Utica
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71 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Utica
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Showing 70: English reviews
Reading, Pennsylvania
Reviewed 2 September 2014

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip...

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Thank CrownePlazaReading
central Ohio
Reviewed 2 September 2014

We typically don't stay at Holiday Inns (other than HI Express occasionally) so I expected that this one would be rather old and tired based on some of the other reviews, and our most recent experience with the chain about twelve years ago. Fortunately, this hotel exceeded our expectations in many ways. The property was in great condition outside and...

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Thank mapcat
Reviewed 28 August 2014 via mobile

I waa charged for breakfast lol room was nice, clean, updated and staff was friendly im writing this a couple of months later i hope its the right one, only stayed for 1 night and i would stay here again

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Thank Danielle T
Vancouver, Washington
Reviewed 10 July 2014

No breakfast included -- maybe I've spent too much time in European hotels, but for about half the price, I could have stayed at the Days Inn down the street with the same amenities, plus a full, hot breakfast. There is a door-hanger telling about the save water program to use your towels for more than one day, BUT there...

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Thank GenBear
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is...

HAMMOND
Reviewed 10 July 2014

Made reservations at this Holiday Inn due to its proximity to Utica-Rome Speedway and used Reward points. Directions to this place via Mapquest were confusing! Finally found this hotel and next to business park and across the street from homes. Only later we found a hospital and college close by also. Requested 1st floor room with fridge for diabetic husband...

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Thank JANET K
Bogota, Colombia
Reviewed 4 July 2014

Stayed at this hotel beforem is always cofortable . Pool is out side and no hot tub. The casnio is not far 10 miles. room is clean and large no noise . Place is never crowed restrurant is attached to hotel can charge food to bill.

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Thank ron V
The Villages, Florida
Reviewed 22 June 2014

Stayed 6/19. Bottom line: Big comfortable clean room, good staff, no fridge/microwave. Hotel is next to a business park on a route that passes through town. A bit hard to find without GPS. There is plenty of free parking. Check in was friendly and efficient. Our room was large, clean and comfortable. Beds had clean sheets and we slept well....

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Thank Jerry C
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for your review. We appreciate you taking the time to let us know about your recent stay with us.

Chartley, Massachusetts
Reviewed 3 June 2014

We chose this place because of its location. It was the halfway point on a long journey. My review is for the room, not the common areas. We arrived late, we left early. The room was clean and comfortable. The staff was friendly and accommodating. I would usually give an average review because there is nothing spectacular about the hotel....

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Thank EuropeinFebruary
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for your 4 star review. We appreciate you taking the time to do so. I am glad that the issue that you expierienced was satisfied to your liking. We hope to see you again in the future.

Shillington, Pennsylvania
Reviewed 18 May 2014

My husband is a gold member. He bike this room for business. Having the intent is a necessity. We could not get internet. We repeatedly asked the front desk which acted like we were a nuisance. We got told it "should" be fixed. Then we were told it "was" fixed. Then we were told to work in the lobby. Even...

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Thank Staceyleeh
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

I apologize for the issues that you encountered during your stay with us. I have spoken with the staff about the proper procedures on how to handle further issues with the internet should they arise. I appreciate you taking the time to let us know of this issue so that we may repair it for future guest.

Knoxville, Tennessee, United States
Reviewed 4 May 2014

The staff at this hotel was extremely understanding and accommodating when we stayed there during the funeral of my mother. We did not know that they offered a discount for funerals. But when my sister casually mentioned that we were there for a funeral they immediately gave us the discount. It was nice to find a hotel that actually cared...

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Thank Terri T
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you very much for taking the time to review our hotel about your recent stay. I have reviewed your comments with the housekeeping manager and we will work with our staff to improve for the next guest. Again we appreciate you taking the time to do this, and hope that when you return to the Utica area we will...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 

Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Road, New Hartford, NY 13413
Region: United States > New York > New Hartford
Price Range: $161 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms in the 250s seem to be nice and quiet.”
 of 5 bubbles 434jordans, 27 Oct 2016 | Read review
“Ask for special needs that suit you. The rear section was just what we wanted, . We parked close and had easy access to the room.”
 of 5 bubbles BruceWoych, 25 Apr 2016 | Read review
“Rooms and hallways were (seemingly) in wings. The near to mid wing room was very quiet.”
 of 5 bubbles 952bryanb, 24 Oct 2015 | Read review
“Road warriors staying more than one night would enjoy the kings size room with a couch, microwave and refrigerator!”
 of 5 bubbles FarmingtonOwner, 28 Jan 2015 | Read review
“Think all jars good except rooms away from lobby don't have easy access to elevators and will need to use the stairs.”
 of 5 bubbles markn250, 12 Oct 2014 | Read review
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