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Best Western Monticello

About
Location
Cleanliness
Service
Value
Property amenities
Pool
Wheelchair Access
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
Heated pool
Indoor pool
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Hot Tub
Golf Course
Business Centre with Internet Access
Self-Serve Laundry
Sauna
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Room features
Non-Smoking Rooms
Air Conditioning
Suites
Family Rooms
Microwave
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
Hotel links
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Offers & Announcements:BOOK DIRECT & SAVE
Hotel packages
Reviews & more
356Reviews
34Photos
4Q+A
26Room tips
Traveller rating
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Show reviews that mention
This is a good place and a decent rate. It definitely one of the better choices when it comes to big names hotels. Very convenient if you are a contractor working in the Correctional facilities nearby!
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Review collected in partnership with Best Western
Was hit with a really bad snow storm and had no choice but to stay here. Staff at front desk was pleasant. We had called prior to heading over and luckily they had a few rooms available. There isn’t a restaurant on the premises but there is a little Italian restaurant right next
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Response from payal P, Manager at Best Western Monticello
Responded 3 weeks ago
Thank you so much for your feedback, we're happy you enjoyed your stay. We hope to see you again soon!
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This is a dated hotel that tries to keep up with the times, but needs a complete renovation.
On the good side, staff is friendly and helpful. Door locks are the newer “touch” style key, fairly large name brand TV, good Wi Fi signal. Room was decent sized, fairly clean, and HVAC
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I guess one of the attractions in this area are a horse track/casino and another casino a couple miles away. Front desk staff were helpful and professional. Room was clean and odor free. There was a considerable about of guest slamming their doors and all hours of the night.
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Response from payal P, Manager at Best Western Monticello
Responded 3 weeks ago
Thank you for your feedback! We're glad you enjoyed staying with us, hope to see you again.
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We had to go there because the Casino was sold out. I have compation for the people who hold on to the Best Western but that hotel needs to be renovated! Until then! I won’t go there!! Smelly, feels like dirty! No! Would not go there!!!
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Room
beautiful sunset
Oddly large room
Water damage on ceiling patched by chimpanzies?
wires to the TV just run on the floor
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Elevators ?
Yes they have elevators.
0 votes
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Does this Best Western have an indoor pool??
Yes! we do have an in door pool which has been newly remodeled.
1 vote
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This is a question for Ms. Patel, Manager...Re: the reservation of Sept. 5, 2015 THAT YOUR HOTEL CANCELLED BUT YOU INSIST THAT I CANCELLED IT. On September 16, after still insisting that it was I who cancelled the reservation, you gave me "lip service"...and said you will call me back AFTER YOU HAVE INVESTIGATED. It is now October 7 9:12 p.m.--and I still have to receive a call from you. Pray tell..what did you find out? Still insisting that I cancelled the reservatuion? WHY WOULD WE TRAVEL AND DRIVE ALL THE WAY FROM NEW JERSEY IF WE ACTUALLY CANCELLED THE RESERVATION? Make good on standing behind BEST in BEST WESTERN...and make amends for this serious infraction of Customer Service. I demand a satisfactory reply from you as Manager.
NQC1: FYI ONLY. I checked into (stayed at) the motel this past summer. While near the desk, I overheard a family complaining of the same situation you are complaining. They had made a reservation which was confirmed and upon arrival found out their reservation had been cancelled. I am not sure, but I think the motel sold "recently" to the family that is running it now. Suggest you "complain" to Best Western National HQ.
0 votes
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I read a review where a guest indicated that his room "smelled of stale cigarette smoke." I have a reservation at your hotel for Memorial Day weekend, and I am concerned about 2nd/3rd hand smoke exposure since I have asthma. Also, I saw a reply from your management to a different review regarding some updates that are being done to the hotel. What are those? Thanks, Leah
I found the staff very helpful so i would agree that reinforcing your online request with a call to the site where you document who you spoke to should ensure a smoke-free room. i had a smoke-free room without asking though at check-in they did remind me it was smoke-free. No problem I was relieved it was!
0 votes
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"they do have rooms with balconies"
"front rooms with balcony face west with a sensational sunset"
"Ask for a room off the main street"
"Good access to all rooms from ground floor and parking lot entrance elevator. Convenient when dragging luggage."
"It sits very high upon a ledge; fear of navigating this road in icy conditions. I took a photo of its elevation for that reason."
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PRICE RANGE
USD 118 - USD 161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western monticello hotel monticellomonticello best western
FORMERLY KNOWN AS
BEST WESTERN Monticello
LOCATION
United StatesNew YorkCatskill RegionMonticello
NUMBER OF ROOMS
62
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