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Holiday Inn Middletown

Traveller (24)
Room & Suite (18)
Dining (3)
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68 Crystal Run Rd, Middletown, NY 10941-7100 See on map
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Room Service
3 Star accommodation
Additional information
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Offers from Holiday Inn Middletown
Special Offer:Annual Sale
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23 Dec.24 Dec.
1 room, 2 adults, 0 children
Standard Room
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Traveller rating
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Tom O
Syracuse, New York
Reviewed 4 days agovia mobile
Having stayed at this property several times in the last 25 years, my travel dept. Made my reservation. Room was clean.. the internet was easily
accessible . Check in was smooth...$114/ note. Lots of restaurants near by as well as mall. Rust spots in shower, bath sink was very slow drain, and the heater was too loud for me, so I shut it off. As I had a 5am wake up, could not comment on breakfast. They provide a $4 voucher...tired property...
Thank Tom O
Reviewed 1 week ago
Stayed at this hotel for business. Friendly staff, great service and clean room!
Ate dinner and breakfast at the hotel and the food was great!

Hotel has a pool and fitness center.

Business center was in great shape with a round table I used to conduct interviews.
Thank BrianW16
Reviewed 3 Nov. 2018via mobile
great place. staff very helpful . Had wedding to attend. was able too have room before check in time. made my day less stressful.we appreciate all the help. thank you it was a pleasure. I will recomend to all my family and friends
Thank gerard99
Jan-Arie S
Reviewed 22 Sep. 2018via mobile
The room that was assigned to us was spacious and well equipped, with a refrigerator and a microwave. The room appeared to be clean, but an old and dusty smell would strike you upon entering the room.

The staff at the front desk at any given time did not appear to be very friendly or interested.
Thank Jan-Arie S
Response from IHGService, Guest Relations Manager at Holiday Inn Middletown
Responded 7 Oct. 2018
Hi Jan-Arie S, Thank you for staying with us and for leaving a review on TripAdvisor. I am glad to read that you found your room accommodations to your liking. I am sorry for not meeting your expectations when it comes to the customer service delivered and the value offered. Our goal has always been to provide our guests with the best hospitality service and I am sorry for the letdown. I have forwarded your comments to our management team for proper evaluation. I greatly appreciate you sharing your feedback as it gives us the opportunity to further understand what we can adjust or do for our guests to get the most out of their stay with us. Again, thank you for your comments and for choosing us for your lodging needs. Sincerely, Ingrid V. Case Manager IHGService
Songling D
Reviewed 11 Sep. 2018via mobile
1. As a dedicated 6-year platinum and 8 year gold elite, it was the first time I was refused for a quick room refresh. What is worse is that the front desk person, Kim, told me they won’t do that to ANYONE. Guess the money you spent to the brand every year and your Marriott status and loyalty doesn’t matter here.

2. Bistro staff doesn’t know their inventory. I ordered a mango coconut yogurt. They took my order, I paid, and then told me they didn’t have mango. When I asked to take that off of my bill, they didn’t know how to do that at all!!!!

3. When I requested for additional towels, this is what they did... so I guess Marriott is operating motel 6 as well.
Thank Songling D
Response from IHGService, Guest Relations Manager at Holiday Inn Middletown
Responded 27 Sep. 2018
Hi SonglingD, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I look forward to hearing from you soon. Best, Tracy V. Case Manager IHGService
Discover all that Middletown & Goshen have to offer at the convenient comfortable Holiday Inn, Middletown NY. You are at the heart of everything with shopping, dining and entertainment options nearby. You are More within a short drive of Woodbury Commons Outlets, West Point Military Academy, Orange County Choppers & the Catskill Mountains.Getting there has to be fast and convenient too. Only 15 miles from Stewart Airport (SWF) you ll spend less time in traffic and more time doing what you came to Middletown, NY to do. And there is easy access to Route 17, & Interstates 84 & 87.Whether you re coming to Middletown for business or just for fun your room at the Holiday Inn Middletown is your personal retreat. You ll have room to work, relax, and make the most of your day. Amenities such as high speed internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. All rooms also feature Refrigerators, Microwaves and personal in room safes. You can take a swim in our indoor & outdoor pools. Enjoy a workout in our Fitness. Relax with a cool one at the Crystal Run Bar & Grill. And when it s time to dine you can enjoy a dining adventure at The Bavarian Garden. Start your day off in the morning with our wonderful complimentary hot breakfast. The best of Middletown is waiting for you at the Holiday Inn Middletown-Goshen. Less
Hotel class
Contact Information
Hotel Amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Breakfast included
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
USD 77 - USD 163 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn
United States > New York > Middletown
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
USD 77 - USD 163 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn
United States > New York > Middletown
Traveller (24)
Room & Suite (18)
Dining (3)
Pool & Beach (2)
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Questions & Answers
Ask a question
31 March 2018|
Response from Barbara P | Reviewed this property |
under $12 each.
26 July 2016|
AnswerShow all 6 answers
Response from Xg6Jeff | Reviewed this property |
Yes it does
Room Tips
"This hotel offers WiFi but also Ethernet. This is a plus in my book."
28 Oct. 2017
Read review
"we had really nice clean rooms. to my knowledge they are all like this!"
10 Oct. 2017
Read review
"We were on the 2 floor 228 & 230"
15 Jun. 2017
Read review
"larger rooms were on the second floor, no outside noises could be heard"
28 Mar. 2017
Read review
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