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Holiday Inn Express Hotel & Suites Malone

Booking.comUSD 135*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 186*
USD 135*
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USD 141*
USD 140*
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Holiday Inn Express Hotel & Suites Malone
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162 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Malone
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Showing 161: English reviews
Reviewed 27 October 2015

I was cheerfully assisted by Toni at the front desk. My room was spacious and clean. The breakfast the following morning was great. The girl who runs the breakfast, Shauna greets everyone with a smile and makes them feel welcome. The food is good and Shauna keeps the area immaculate! I strongly recommend this hotel.

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Helpful?
Thank mike r
HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Mike R, for your 5 star review! We are happy to hear that you enjoyed your stay with us at the Holiday Inn Express! Thank you for your kind words, we always enjoy seeing you on your trips up to Malone. We look forward to your next stay with us! Sincerely, Shauna Breakfast Host

Edmonton, Canada
Reviewed 27 October 2015

What makes this Holiday Inn a stand out is its very accommodating and friendly staff. Whatever anyone asked they accommodated! The hotel was completely full when we visited but the staff was friendly and courteous. The rooms were clean and basic. We stayed in a suite and I had the sofa bed which was a bit hard but not the...

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Helpful?
Thank solo14
HIEMaloneStaff, Front Desk Clerk at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Solo 14, for your review! Here at the Holiday Inn Express, we take pride in accommodating each and every guest to the best of our ability. We apologize that you experienced an uncomfortable pullout mattress during your stay. I have made a note to your profile, and we will be sure to better accommodate you with an extra...

New York City, New York
Reviewed 6 October 2015

Front desk staff was awesome. The bed was uncomfortable and there was a blood spot on the door frame of the bathroom. Yuck. I will probably come back and hope for a better room next time. Breakfast was typical of a Holiday Inn Express.

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Helpful?
Thank ilovepuntacana
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear ilovepuntacana, We take great pride in our property and when an issue arises we are always happy to take care of it as we understand the impact any issue may have on your stay. I apologize for the condition of your room and have addressed your comments with our staff. We really want you to return so we may...

albany,ny
Reviewed 3 October 2015

best place in town, clean, friendly staff, great bed. Good breakfast, good wireless connection and pretty fast as well. very quiet during the day and at night. i would avoid the close by restaurant. food is horrid and so is the service.

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Helpful?
Thank mike h
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your 5 star review! We are happy to hear you enjoyed your stay with us, and were able to take advantage of our Hot Express Breakfast and complimentary high speed fiber optic internet. We do apologize for your experience at Mo's, we will be sure to share your feedback with them. We hope to see you again...

Potsdam, New York
Reviewed 15 September 2015

This hotel was clean and comfortable. Service was excellent both while at the hotel and the few times I had to call. The breakfast was great!! Our room was spotless and very comfortable. It was quiet too.

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Helpful?
Thank narrow56
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you narrow56 for staying with us and writing such a nice review! We appreciate that you enjoyed our hotel and services provided especially our breakfast! I will share your feedback with our staff in our next morning meeting!. Everyone will be so happy to hear comments! Thank you again and we look forward to seeing you again in the...

Albany, New York
Reviewed 9 September 2015 via mobile

Stayed here on a family visit. We were traveling with our child who has special needs and medical complexities. We always get a bit anxious when we have to travel with him. No worries, the staff were all wonderful. The rooms were clean and the breakfast selection was delicious. Overall everyone was very accommodating! If you are planning a trip...

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Helpful?
Thank zoechick321
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to write such a wonderful review! All of us here at the Holiday Inn Express were happy we could accommodate your needs, as well as provide you and your family with a comfortable stay! I will be sure to share your kind words with our team. We look forward to seeing you again on...

ny
Reviewed 27 August 2015

I have stayed at a few 5 Star Hotels in my time... And I have to say, this place always makes me feel more Welcome and at Home then the uber pricey chain brands... The accommodations are top notch: Clean, Neat & Tidy. Terry, Toni, Kenny & the rest of the Staff always "Welcome me" with a smile and a...

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Helpful?
Thank DGNYC222
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to share your review! Here a the Holiday Inn Express, we take pride in providing our guests with a "home away from home" atmosphere to help you relax, even if you are on business! I will be sure to pass on your kind words to our staff members! Thank you for your continuous loyalty...

Englewood, Florida
Reviewed 26 August 2015

From the booking to check-out, the Management and staff made this a most pleasant experience. The golf package at the Malone Country Club is an outstanding value, and Mercedes,at the front desk, made all arrangements, and followed through to be sure we were completely satisfied. The building is immaculately kept, the staff anxious to make you happy, and the hot...

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Helpful?
Thank douggherlone
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you very much douggherlone for your review! We are elated that you were able to enjoy your golf getaway! I have passed along your comments to our staff and we look forward to seeing you and all of our golfers again soon! Fall golfing is some of the best conditions of the year so if you want to come...

Peterborough, Canada
Reviewed 26 August 2015 via mobile

As a platinum IHG member I stay in a lot of Hotels in USA and Canada every year. HIE Malone, NY has become my favourite stay because of your helpful friendly staff. In particular Shauna your very wonderful breakfast host is the absolute best of anywhere I stay. Shauna always has a big smile and welcome for everyone and can't...

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Helpful?
Thank Buggyman9
HIEMaloneStaff, Guest Services at Holiday Inn Express Hotel & Suites Malone, responded to this review

Buggyman9, Thank you so much for taking the time to complete a review of our property! We are very happy to hear that your stay was satisfactory and appreciate the feedback. Shauna is an amazing member of our team that often receives accolades for her wonderful work. She embodies the true meaning of hospitality and makes it her personal mission...

Ottawa, Canada
Reviewed 5 August 2015

Stayed here on our way to Vermont and we were pleasantly surprised. Modern hotel, nice rooms with fridge, microwave, iron and free wifi. Good breakfast buffet (included) with good selection of hot and cold items. Friendly service. There is a pub right next door where you can have a meal and a drink.

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Helpful?
Thank Nathalie D
HIEMaloneStaff, Guest Services at Holiday Inn Express Hotel & Suites Malone, responded to this review

Nathalie D, We appreciate you taking the time to submit a review of our property! Great care is taken by our staff to create a clean, friendly and caring atmosphere and we appreciate you taking the time to acknowledge them. Even though your stay with us was not a planned trip, we hope that we can have the opportunity to...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Region: United States > New York > Malone
Price Range: $187 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Malone staff and other travellers.
1 question
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Kingston, Canada
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Malone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suite gives you a little extra room when you are a family of four.”
janecl2017, 7 Jan 2017 | Read review
“great view”
719clairer, 19 Oct 2016 | Read review
“Rooms facing the back have nice views of fields and the nearby small airport”
shaft9077, 23 Sep 2016 | Read review
“We had a northern view - you can see mountains in Canada”
phlefebvre2016, 23 Sep 2016 | Read review
“never hurts to ask for an upgrade.....”
ILUVMAINE69, 20 Sep 2016 | Read review
5 of 5
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USD 135* /night
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HotelQuicklyUSD 186
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Prices are for 1 room, 2 adults
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