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Holiday Inn Express Hotel & Suites Malone

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Holiday Inn Express Hotel & Suites Malone
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160 Reviews from our TripAdvisor Community

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Showing 159: English reviews
glen ridge, nj
Reviewed 31 March 2016

Was just here one night, but this place delivered. The rooms were big and comfortable and so was the bed. The staff was very nice and helpful. The breakfast was above average. As budget hotels go, this is exactly what you would hope for....

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Helpful?
Thank martroon
HIEMaloneStaff, Front Desk Supervisor at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, martoon, for your review! We are happy to hear you enjoyed your stay with us here at the Holiday Inn Express in Malone. We do appreciate your kind words, I will be sure to share them with our staff. We look forward to seeing you again! Warm Regards, Mercedes Front Desk Supervisor

Danielson, CT
Reviewed 27 March 2016

Overall decent hotel. Front desk was excellent and very friendly. Elevator was appallingly slow, and sometimes buttons did not work. Free breakfast was okay, rooms were clean, and generally the first night was good. 2nd night was another story. There was a youth sports team on our floor, running up and down the floor racing each other with no adults...

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Helpful?
Thank CMminera
HIEMaloneStaff, Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, CMminera, for your feedback! We are glad to see that you enjoyed your first night with us and hope you do not let this affect your overall perception of our hotel. Here at the Holiday Inn Express we try to accommodate all of our guests to the best of our ability. This weekend was particularly busy, as we...

Syracuse, New York
Reviewed 1 March 2016

We came up here for just a night while we spent some time at Mount Titus to go skiing. Its a small hotel, I'm guessing its not generally packed with visitors just based on the location. The staff members were really friendly and attentive. I felt comfortable in the room, everything looked nicely maintained. The pool was perfect for swimming...

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Helpful?
Thank NAGEM18
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, NAGEM18, for your review! Thank you for choosing the Holiday Inn Express as your choice of accommodations while skiing at Titus Mountain! We are happy to hear you were able to take advantage of our indoor hot tub and pool area, and enjoy it with your family. We hope to see you again on your next trip to...

Reviewed 11 February 2016

My room was clean and the bed was very comfortable. What really makes this hotel stand out is the awesome complimentary breakfast. The young girl who runs it, Shauna, does a fantastic job of keeping the tasty food well stocked and keeping the area immaculate. She cheerfully greets everyone who dines there and provides a great start to everyone's day!

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Helpful?
Thank mike r
HIEMaloneStaff, Front Desk Supervisor at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, mike r, for your review! We are happy to hear you enjoyed your stay with us here at the Holiday Inn Express in Malone. We do appreciate your kind words, I will be sure to share them with our staff. We know that breakfast is the most important meal of the day, and take pride in providing a...

Reviewed 31 January 2016 via mobile

Our stay was nice and pleasant. The staff was friendly, the room was exceptionally clean and spacious. BUT. The pool area was disgusting because they allow people to wear their dirty winter boots in the swimming area. People were coming in and out with boots walking through the puddles of water and it was seeping into the pool and hot...

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Helpful?
Thank Laura G
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Laura G, for your review. We are glad you enjoyed your stay with us here at the Holiday Inn Express in Malone, and always appreciate when we receive feedback from our guests on how they think we can improve. We do apologize for the pool room having heavy foot traffic and people bringing in their winter boots. We...

Syracuse, New York
Reviewed 27 December 2015

We can't say enough good things about this Holiday Inn property. First and foremost, the customer service was top notch. We were attending a family gathering. Kenneth, the front desk manager, was incredibly welcoming and very accommodating. He went out of his way to insure our entire family was comfortable and made our stay very enjoyable. The Holiday Inn offers...

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Helpful?
Thank NY-travelerxyz
HIEMaloneStaff, Front Office Associate at Holiday Inn Express Hotel & Suites Malone, responded to this review

NY-Travelerxyz, Thank you for taking the time to provide a review of your stay with us. We greatly appreciate you sharing your experience and the very kind comments regarding the staff here at the Holiday Inn Express. We are very happy that we were able to provide even a little comfort during your very difficult time. Once again, we appreciate...

Albany, New York
Reviewed 4 December 2015 via mobile

Stayed at this Holiday inn several times and the front desk is always top notch! Always get an upgrade and accommodations are clean and well kept. I stay in many holiday inns and being a Spire Member with over 1M points in picky with my stats. Never disappointed.

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Helpful?
Thank Will W
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Will W., We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards, Kenneth

Saratoga Springs, New York
Reviewed 15 November 2015

The staff was friendly and went out of their way to make this a comfortable overnight stay. The room was tidy, but there were a couple of stains on the wall in the sitting area of the suite. The morning breakfast had a good selection of items and was presented nicely in their dining area located off the lobby.

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Helpful?
Thank D C
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your feedback. We are happy to hear that our staff could provide you with a comfortable stay, and that you were able to enjoy our Hot Express Start Breakfast. We would like to thank you for bringing this small issue in one of our suites to our attention, we will address it immediately. We hope to see...

Reviewed 27 October 2015

I was cheerfully assisted by Toni at the front desk. My room was spacious and clean. The breakfast the following morning was great. The girl who runs the breakfast, Shauna greets everyone with a smile and makes them feel welcome. The food is good and Shauna keeps the area immaculate! I strongly recommend this hotel.

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Helpful?
Thank mike r
HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Mike R, for your 5 star review! We are happy to hear that you enjoyed your stay with us at the Holiday Inn Express! Thank you for your kind words, we always enjoy seeing you on your trips up to Malone. We look forward to your next stay with us! Sincerely, Shauna Breakfast Host

Edmonton, Canada
Reviewed 27 October 2015

What makes this Holiday Inn a stand out is its very accommodating and friendly staff. Whatever anyone asked they accommodated! The hotel was completely full when we visited but the staff was friendly and courteous. The rooms were clean and basic. We stayed in a suite and I had the sofa bed which was a bit hard but not the...

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Helpful?
Thank solo14
HIEMaloneStaff, Front Desk Clerk at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Solo 14, for your review! Here at the Holiday Inn Express, we take pride in accommodating each and every guest to the best of our ability. We apologize that you experienced an uncomfortable pullout mattress during your stay. I have made a note to your profile, and we will be sure to better accommodate you with an extra...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Region: United States > New York > Malone
Price Range: $165 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Malone staff and other travellers.
1 question
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Kingston, Canada
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Malone staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suite gives you a little extra room when you are a family of four.”
 of 5 bubbles janecl2017, 7 Jan 2017 | Read review
“great view”
 of 5 bubbles 719clairer, 19 Oct 2016 | Read review
“Rooms facing the back have nice views of fields and the nearby small airport”
 of 5 bubbles shaft9077, 23 Sep 2016 | Read review
“We had a northern view - you can see mountains in Canada”
 of 5 bubbles phlefebvre2016, 23 Sep 2016 | Read review
“never hurts to ask for an upgrade.....”
 of 5 bubbles ILUVMAINE69, 20 Sep 2016 | Read review
5 of 5